Aspen Dental - Bend, OR

Traci K. 

on Yelp

a year ago

Customer service at the beginning is kinda fake and terrible. The dental folks are pretty good. I get treated nice when I got money. When the money is gone customer service is to 

Katherine C. 

on Yelp

2 years ago

The office manager was fanatic, as was the tech & the dentist. I was hesitant to go in here based on the terrible reviews on Yelp & I was pleasantly surprised by a fantastic experience which included thoughtful, thorough & kind communication all of the way through. 

Chris P. 

on Yelp

4 years ago

Dr. Garcia provided the absolute best dental care and overall experience I have ever encountered in my 38 years. Truly a Rockstar. 

Melissa M. 

on Yelp

4 years ago

I started to get some tooth pain Friday and didn't think anything of it. By Saturday night, I wanted to rip out my teeth. I don't have a regular dentist so I was online in the middle of the night and saw that Aspen Dental had online booking. Great, becausebecause I was in no shape to talk in the phone or wait until Monday. Booked an appointment for Monday at 1 pm. I called them first thing Monday to see if I could come in earlier and unfortunately I wasn't able to but when I walked in (I walked in sobbing because an infecte... read more

Huang Y. 

on Yelp

2 weeks ago

Don't go to this office unless you want to receive a surprising bill! They submitted my insurance claim with an NPI error and waited 10 months to fix it. Because of their delay, my insurance denied coverage and I was left responsible for a charge I shouldn't have had to pay. Extremely unprofessional. 

Sarah P. 

on Yelp

3 months ago

"We are a very busy office" so if you hit traffic and you're coming from south of Sunriver don't even try to keep your appointment... Because if you are 5 minutes late ... Apparently their policy is to cancel your appointment and reschedule. So I can't really say how the dentists are but "they are a very busy office" 

Kelsey E. 

on Yelp

6 months ago

I made an appointment for a cleaning back in December, it's now end of June and I still haven't gotten in for the cleaning because they continually cancel my appointments! I'm done trying. They have the audacity to nearly hold you at gun point to confirm your appointment 500 times just to call you the day of and cancel because the hygienists can't get it together and show up to work apparently. Won't be back. 

David J. 

on Yelp

8 months ago

I don't like to leave negative reviews but avoid Aspen Dental at all cost...they are disingenuous and my 4?year old could run a better office. I called to make a new patient appt and get a teeth cleaning. They said no problem, we will also take X-rays. Cool, no issues. I get there 15 min early to get my insurance info set up....my appt time comes and goes. After waiting 30 minutes, I asked how long the appt was gonna take knowing that X-rays sometimes extend the cleaning to and hour and a half or more. I was then infor... read more

Kristina B. 

on Yelp

10 months ago

AVOID THIS PLACE LIKE THE PLAGUE. Absolutely horrible practices - I went in for a consultation and they told me they contacted my prior dentist/checked with my insurance regarding x-rays and told me they would be covered. Then I went up front, and they told me that I needed a deep cleaning and that would cost me $3,000. This is more than I paid for my son's braces! Turns out they add every possible item to the bill, including saying I need a mouth guard for $700 and every add-on you can possibly think of. I said I didn't wan... read more