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Aspen Dental - Bend, OR
- Dentists
- Bend, OR
About this business
Location details
3211 N. Hwy 97, STE 120, Bend, OR, 97703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 07:30 a.m. to 5:00 p.m. | |
| Wed | 07:30 a.m. to 5:00 p.m. | |
| Thu | 07:30 a.m. to 5:00 p.m. | |
| Fri | 07:30 a.m. to 12:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I gave been to this business several times to get my teeth cleaned. I have insurance. I've never complained on any service ever before. They cancelled my appointment in August. Said the the hygienist quit. They said they would call me back to reschedule. I've called back two times and left a message. They haven't called me back. I'm a nice person. Im frustrated and am going somewhere else. .
Business response:
I'm sorry for any trouble you're having, Stephanie. I will pass your message along to the team, so they can address concerns. - Heather
I would have left 0 stars but it wouldn't let me. I have NEVER IN MY LIFE been treated this way by a dentist office....NEVER
Business response:
I am very sorry to hear this, Debbie. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Bend. If you would like to speak with them in the future, please let us know. Thank you. - Garlen, ADMI
I went in today to fill out a form as a new client. They said they could only see me if I first came in for a full review. They could not clean my teeth on the same day. I've been having my teeth cleaned since I was 12 years old and I'm now 55 years old. It's the same thing every single time. They are advertising everywhere that first appointments are free but they could not tell me the cost of a general teeth cleaning. I asked four different people what they charge for a teeth cleaning and nobody could tell me. I can't imag... read more
Business response:
I'm sorry that your experience didn't live up to expectations. We value your feedback, and I will pass your message along to the team so they can address concerns. - Michelle, ADMI
My new dentist was advised by Aspen Dental that they're server was breached a month ago and all my records are gone. They have no backup server and notified no patients that personal information was breached. I could go on and on and even when I was told this the front desk person didn't even offer to set me up for another appointment.
Business response:
We appreciate your feedback, Debra. Thanks for taking a moment to let us know about your visit and sharing your feedback with us so that we can continue to improve patient experiences. - Heather, ADMI
Go somewhere else. This is the third time that this facility has either screwed up my appointment scheduling, overbooked the dentist or messed up the billing. I suspect the issue stems from Aspen's low pay. Regardless, there are many dentists in Bend, save yourself the hassle of this one.
Business response:
I’m really sorry to hear that and can understand your frustrations, Nick. My team and I would appreciate the opportunity to speak with you in order to learn more about your experience and see what we can do to assist. Please call us at 1-866-767-0890. We look forward to speaking with you. – Dawn, ADMI
Just moved down here and have yet to establish care due to my schedule. No problem. I'm in no immediate need. Broke a tooth last week Friday and the soonest to get in was on a Monday at 3pm. Cool, it's not bothering me too much. Confirmation email... Done Monday comes, I show up at 245pm. Doors deadbolt locked. Lights down. No one answers the main phone line. Call the main corporate number to make a "new appt" and explain that door is locked and no one is answering. I get put on hold while she finds out. After about 1... read more
Business response:
Hi James, I'm sorry that you didn't have a positive experience. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. -Garlen, ADMI
Frequently asked questions about Aspen Dental - Bend, OR
How is Aspen Dental - Bend, OR rated?
Aspen Dental - Bend, OR has a 4.2 star rating with 488 reviews.
When is Aspen Dental - Bend, OR open?
Aspen Dental - Bend, OR is closed now. It will open tomorrow at 7:30 a.m.