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Aspen Dental - Bend, OR
- Dentists
- Bend, OR
About this business
Location details
3211 N. Hwy 97, STE 120, Bend, OR, 97703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 07:30 a.m. to 5:00 p.m. | |
| Wed | 07:30 a.m. to 5:00 p.m. | |
| Thu | 07:30 a.m. to 5:00 p.m. | |
| Fri | 07:30 a.m. to 12:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"We are a very busy office" so if you hit traffic and you're coming from south of Sunriver don't even try to keep your appointment... Because if you are 5 minutes late ... Apparently their policy is to cancel your appointment and reschedule. So I can't really say how the dentists are but "they are a very busy office"
Business response:
We're sorry to hear about your experience, Sarah. Thank you for sharing your feedback, so we can continue to improve patient experience in the future. - The Customer Service Team
I made an appointment for a cleaning back in December, it's now end of June and I still haven't gotten in for the cleaning because they continually cancel my appointments! I'm done trying. They have the audacity to nearly hold you at gun point to confirm your appointment 500 times just to call you the day of and cancel because the hygienists can't get it together and show up to work apparently. Won't be back.
Business response:
We are really sorry to hear this and can understand your frustrations, Kelsey. We appreciate you for taking a moment to share your feedback. We wanted to let you know that we have read your review and will address concerns with the team in Bend, with an eye to improving future patient experiences. -The Customer Service Team
I don't like to leave negative reviews but avoid Aspen Dental at all cost...they are disingenuous and my 4?year old could run a better office. I called to make a new patient appt and get a teeth cleaning. They said no problem, we will also take X-rays. Cool, no issues. I get there 15 min early to get my insurance info set up....my appt time comes and goes. After waiting 30 minutes, I asked how long the appt was gonna take knowing that X-rays sometimes extend the cleaning to and hour and a half or more. I was then infor... read more
Business response:
We are really sorry to hear this and can understand your frustrations, David. We appreciate you for taking a moment to share your feedback. We wanted to let you know that we have read your review and will address concerns with the team in Bend, with an eye to improving future patient experiences. -The Customer Service Team
AVOID THIS PLACE LIKE THE PLAGUE. Absolutely horrible practices - I went in for a consultation and they told me they contacted my prior dentist/checked with my insurance regarding x-rays and told me they would be covered. Then I went up front, and they told me that I needed a deep cleaning and that would cost me $3,000. This is more than I paid for my son's braces! Turns out they add every possible item to the bill, including saying I need a mouth guard for $700 and every add-on you can possibly think of. I said I didn't wan... read more
Business response:
We are sorry for any trouble you're having, Kristina. We have passed your message along to the management team, so they can address your concerns.
STAY AWAY FROM BEND OREGON ASPEN DENTAL !!! If I could give them 1 star I would I paid $4020.00 with a Care Credit loan plus they received $1000.00 from my insurance. Included in the Care Credit loan was my partial denture that was $1040.00. I received a bill after I picked up my partial for $1050.00 which part of it was for my partial denture that I had already paid for with my Care Credit loan. When I spoke to the office manager she said that my insurance company declined their claim for the partial , the claim they knew w... read more
Business response:
I am very sorry to hear this, Chris. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Bend. If you would like to speak with them in the future, please let us know. - Garlen
Worst dentist ever. Absolutely the most painful experience. The surgeon was horrific. They do not care if you are in pain and paid a lot for numbing that didn't work. Honestly this is the worse experience ever here. Very unprofessional service for the boat load of money they charge. I wish I would've read the reviews first.
Business response:
I am very sorry to hear this, Grace. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Bend. If you would like to speak with them in the future, please let us know. - Garlen
So many reasons not to go here. Unprofessional staff, predatory billing, unethical upselling... the list goes on. Just keep scrolling.
Business response:
I am very sorry to hear this, Stacie. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Bend. If you would like to speak with them in the future, please let us know. - Garlen
I went to the dentist back in July 2023 for X-rays and a cleaning. The dental assistant did the cleaning and X-ray. Afterwards the dentist checked my teeth and advised me to get a crown on a tooth that was falling apart. After the exam they gave me a quote of $1500 to $2500 for the crown and told me my insurance will not cover the crown. The tooth never bothered me and I didn't like how they pushed me to get the crown, I never returned. Now a year later I went to another dentist, asked about the tooth, the dentist said the ... read more
Business response:
We appreciate your feedback. Thank you for taking a moment to let us know about the experience you had during your visit. -Sophia
Avoid this dentistry in near Aloha, OR if you like your money. They claim to contact your insurer but don't and bill you upfront in order to be seen for a (covered) exam for example. You are always billed upfront. Then, they balance bill you for amounts above their contractual agreement with your insurer which is a violation of contract. They do not inform you that certain procedures will/won't be covered and threaten months of wait time in order to proceed with a predetermination. They do not reply to emails and leave y... read more
Frequently asked questions about Aspen Dental - Bend, OR
How is Aspen Dental - Bend, OR rated?
Aspen Dental - Bend, OR has a 4.2 star rating with 488 reviews.
When is Aspen Dental - Bend, OR open?
Aspen Dental - Bend, OR is closed now. It will open tomorrow at 7:30 a.m.