This profile has been claimed by the business owner or representative.
Aspen Dental - Virginia Beach, VA (Hilltop)
- Virginia Beach, VA
About this business
Location details
561 First Colonial Road STE104, Virginia Beach, VA, 23451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 07:00 a.m. to 3:00 p.m. | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | Closed |
I went to Aspen Dental on Laskin Road, Va. Beach and the people were very knowledgeable and took their time with me. One of the stand outs was Eric who did alittle extra for me. He held my hand and reassured me I would be ok. To me that meant so much. So I cannot say enough positive things and after my surgery i am feeling a lot better. I would definitely recommend this location. Great customer care!
Fantastic set of dentures with a superb fit for my family member. I was so impressed with the high-tech procedures and the cleanliness of the facility. The staff was super-efficient - Shout out to Summer who processed the insurance. While it was a bit more than expected, when I shopped around and compared, I was sure we made the right decision to go with Aspen! The dentures we selected are a two-step process. You get the "training" set while everything is healing. These are fine but . . . the final set is amazing. A g... read more
Business response:
We appreciate your kind review! Keep on smiling.
The most uncaring staff ever and they lie! They just tried lying to me saying my insurance wouldn't cover my cleaning because I had my wisdom teeth out in July??? I've had crowns and fillings before and never been denied a cleaning by my insurance because I had another exam done that year that wasn't a cleaning??? That's makes no sense. They also wouldn't allow for me to pay after the cleaning they said to pay before I could check in???? Since when can you be denied treatment over a payment of $65? These are people are awf... read more
Horrible experience and not very organized. Took over 2 months to get my insurance verified. Weeks on weeks of we'll call you back and nothing. I can never get through and have to drive in to the office. Finally get insurance fixed and think I can make an appt and they can't find the X-rays they took or the charts they did of teeth. Time to find a new dentist
Business response:
Hi Michael, we really appreciate you for taking a moment to share your feedback. We regret that you didn't have a positive experience and wanted to let you know that we’ve have read your review and will address concerns with the team with an eye to improving future patient experiences. -The Customer Service Team
If I were to SUE for malpractice, I would sue this place. Charging me for frequent visits while a tooth was GONE and no one noticed!!!I have all the records!!! If I could leave negative star reviews it would be here.... You owe me Aspen dental!!!
Business response:
Corey, we have passed your message along to the management team, so they can address your concerns. -The Customer Service Team
Truly disgusting experience. I scheduled an emergency appointment a full week out due to ongoing pain and limited mobility from a broken ankle. Despite confirming twice through their online system, I showed up after a 45-minute trip--on a scooter, in pain--only to find out they had cancelled my appointment without a single notification. Why? Because I missed one phone call--placed at 2PM the day before. That's it. No voicemail. No follow-up. No email. Nothing. And instead of showing any empathy or offering help, I was met w... read more
Business response:
We're truly sorry to hear this, Emily, and we understand your frustrations. Thank you for taking the time to share your feedback, it’s invaluable to us. Please know that we’ve read your review and will be addressing your concerns with the team in Virginia Beach, with a continued focus on improving the experience for our patients moving forward. -The Customer Service Team
I called & made the appointment. However, Aspen Dental cancelled the rescheduled appointment every time. I get there for a cleaning. They are taking x-rays and no cleaning. I have to make another appointment to get a cleaning. So, I do. I go to the cleaning appointment. They tell me I owe money. I made sure that Aspen Dental accepted my dental insurance without any issues. However, I have gotten charged for things that my insurance covers. Since I have to cancel my last appointment & not make another appointment. ... read more
Business response:
We are really sorry to hear this and can understand your frustrations, Catherine. We appreciate you for taking a moment to share your feedback. We wanted to let you know that we have read your review and will address concerns with the team in Virginia Beach, with an eye to improving future patient experiences. -The Customer Service Team
Had an appointment yesterday and it was an awful experience. Felt very uncomfortable from the moment I walked in and the staff just made it worse. Felt like a factory assembly line. Very cold and impersonal. Would never go back to aspen dental
Business response:
I am very sorry to hear this, Gerald. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Virginia Beach. If you would like to speak with them in the future, please let us know. - Garlen
The place is dishonest. They advertise a fast inhouse denture lab, but actually send out your dentures and took two weeks to get them. I was overcharged because they said my insurance would pay less than it actually did. They did not return my overpayment. I called their payment person 5 times who is never available and never returns your call. I finally had to do a charge back with my credit card company to try to get my money back. The partial denture did not fit right and the denture tech tried to force it in, causing pa... read more
Business response:
I'm sorry that you didn't have a positive experience, D D. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. We will share your thoughts with our teams with an eye to always doing what we can to improve the patient experience. -Dawn
Frequently asked questions about Aspen Dental - Virginia Beach, VA (Hilltop)
How is Aspen Dental - Virginia Beach, VA (Hilltop) rated?
Aspen Dental - Virginia Beach, VA (Hilltop) has a 4.2 star rating with 504 reviews.
When is Aspen Dental - Virginia Beach, VA (Hilltop) open?
Aspen Dental - Virginia Beach, VA (Hilltop) is closed now. It will open at 9:00 a.m.