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Aspen Dental - Virginia Beach, VA (Hilltop)
- Virginia Beach, VA
About this business
Location details
561 First Colonial Road STE104, Virginia Beach, VA, 23451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 07:00 a.m. to 12:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The place is dishonest. They advertise a fast inhouse denture lab, but actually send out your dentures and took two weeks to get them. I was overcharged because they said my insurance would pay less than it actually did. They did not return my overpayment. I called their payment person 5 times who is never available and never returns your call. I finally had to do a charge back with my credit card company to try to get my money back. The partial denture did not fit right and the denture tech tried to force it in, causing pa... read more
Business response:
I'm sorry that you didn't have a positive experience, D D. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. We will share your thoughts with our teams with an eye to always doing what we can to improve the patient experience. -Dawn
So I finally got my records from this office when a new employee started after trying to obtain them for over two months. I saw my new dentist Tuesday, who has multiple degrees including credentials for DDS. I do no have gum disease nor gingivitis nor do I need my gums clean. Most of my numbers were 1-2s just like at my last dentist in Austin, Texas. I was in and out after my regular cleaning (which Aspen Dental refused to do) at no charge. I highly recommend you AVOID this office and possibly the entire chain (whoever monit... read more
Business response:
I'm sorry that you didn't have a positive experience, Kassie. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. We will share your thoughts with our teams with an eye to always doing what we can to improve the patient experience. - Heather, ADMI
Absolute total scam. I went here to simply get my teeth cleaned and a crown. Instead they took a million x rays and tried to upsell me on a procedure that would've been thousands of dollars. They literally have a sales/financing room. I just went to my dentist six months ago when I had insurance and he never mentioned ANY of this after taking extensive x rays as well. I ended up just walking out. Do not go here, complete scam.
Business response:
I'm sorry that you didn't have a positive experience. Thank you for sharing your feedback with us so that we can continue to improve patient experiences. - Dawn, ADMI
All of the staff were great and really nice but, you know it's a bad sign when the dentist has a special financing room that they sit you in to negotiate your teeth like a used car dealership. This place wanted $2500 with insurance for a procedure that should cost around $750 without insurance. Save your time this place is truly as predatory as their google search results would have you believe.
Business response:
I'm sorry for the trouble, David. Aspen Dental pledges to keep pricing as low as possible. I encourage you to connect with the Customer Service Team, so they can address your concerns directly with the office: 1-866-767-0890. - Mitch, ADMI
Frequently asked questions about Aspen Dental - Virginia Beach, VA (Hilltop)
How is Aspen Dental - Virginia Beach, VA (Hilltop) rated?
Aspen Dental - Virginia Beach, VA (Hilltop) has a 4.2 star rating with 525 reviews.
When is Aspen Dental - Virginia Beach, VA (Hilltop) open?
Aspen Dental - Virginia Beach, VA (Hilltop) is closed now. It will open at 8:00 a.m.