Aspen Dental - Virginia Beach, VA (Hilltop)

Carol L. 

on Yelp

a year ago

Fantastic set of dentures with a superb fit for my family member. I was so impressed with the high-tech procedures and the cleanliness of the facility. The staff was super-efficient - Shout out to Summer who processed the insurance. While it was a bit more than expected, when I shopped around and compared, I was sure we made the right decision to go with Aspen! The dentures we selected are a two-step process. You get the "training" set while everything is healing. These are fine but . . . the final set is amazing. A g... read more

Michael P. 

on Yelp

13 hours ago

Horrible experience and not very organized. Took over 2 months to get my insurance verified. Weeks on weeks of we'll call you back and nothing. I can never get through and have to drive in to the office. Finally get insurance fixed and think I can make an appt and they can't find the X-rays they took or the charts they did of teeth. Time to find a new dentist 

Corey L. 

on Yelp

4 months ago

If I were to SUE for malpractice, I would sue this place. Charging me for frequent visits while a tooth was GONE and no one noticed!!!I have all the records!!! If I could leave negative star reviews it would be here.... You owe me Aspen dental!!! 

Emily P. 

on Yelp

5 months ago

Truly disgusting experience. I scheduled an emergency appointment a full week out due to ongoing pain and limited mobility from a broken ankle. Despite confirming twice through their online system, I showed up after a 45-minute trip--on a scooter, in pain--only to find out they had cancelled my appointment without a single notification. Why? Because I missed one phone call--placed at 2PM the day before. That's it. No voicemail. No follow-up. No email. Nothing. And instead of showing any empathy or offering help, I was met w... read more

Catherine S. 

on Yelp

8 months ago

I called & made the appointment. However, Aspen Dental cancelled the rescheduled appointment every time. I get there for a cleaning. They are taking x-rays and no cleaning. I have to make another appointment to get a cleaning. So, I do. I go to the cleaning appointment. They tell me I owe money. I made sure that Aspen Dental accepted my dental insurance without any issues. However, I have gotten charged for things that my insurance covers. Since I have to cancel my last appointment & not make another appointment. ... read more

Gerald F. 

on Yelp

a year ago

Had an appointment yesterday and it was an awful experience. Felt very uncomfortable from the moment I walked in and the staff just made it worse. Felt like a factory assembly line. Very cold and impersonal. Would never go back to aspen dental 

D D. 

on Yelp

a year ago

The place is dishonest. They advertise a fast inhouse denture lab, but actually send out your dentures and took two weeks to get them. I was overcharged because they said my insurance would pay less than it actually did. They did not return my overpayment. I called their payment person 5 times who is never available and never returns your call. I finally had to do a charge back with my credit card company to try to get my money back. The partial denture did not fit right and the denture tech tried to force it in, causing pa... read more

Kassie W. 

on Yelp

2 years ago

So I finally got my records from this office when a new employee started after trying to obtain them for over two months. I saw my new dentist Tuesday, who has multiple degrees including credentials for DDS. I do no have gum disease nor gingivitis nor do I need my gums clean. Most of my numbers were 1-2s just like at my last dentist in Austin, Texas. I was in and out after my regular cleaning (which Aspen Dental refused to do) at no charge. I highly recommend you AVOID this office and possibly the entire chain (whoever monit... read more

Heather P. 

on Yelp

3 years ago

Absolute total scam. I went here to simply get my teeth cleaned and a crown. Instead they took a million x rays and tried to upsell me on a procedure that would've been thousands of dollars. They literally have a sales/financing room. I just went to my dentist six months ago when I had insurance and he never mentioned ANY of this after taking extensive x rays as well. I ended up just walking out. Do not go here, complete scam.