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Aspen Dental - Antioch, IL
- Dentists
- Antioch, IL
About this business
Location details
550 E IL Route 173, Antioch, IL, 60002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Office experience was horrendous. They operate like a used car lot. Will add things to your bill that you don't receive. I ended up canceling all scheduled appointments for my wisdom teeth removal. If you do go there, make sure to go through billing LINE BY LINE. When I first came in it was all scare tactics, telling me my teeth were going to fall out if I don't get the right treatment, the NEXT DAY, at my cleaning appointment the hygienist said my teeth were fine, only needed to schedule cleanings more often. Billed me for ... read more
Business response:
We're sorry to hear about the trouble you had, Matt. The team would be happy to help with any ongoing billing concerns. Please reach out to us directly at 1-844-296-0187.
I had great care from the dentist. The problem was the billing. I paid them $7000 upfront. My insurance paid them my benefit in full which was $1500. They're trying to them another $2600 out of pocket according to my patient responsibility was $5184. they are refusing to refund me I will never go back there just because of that and I still don't have all my dental work done
Business response:
We’re so sorry to hear about the trouble you're having, LIsam. We have a dedicated team that would be happy to help with billing concerns. Please reach out to us directly at 1-844-296-0187.
Negative stars...A real disappointment...Business model is that of a "Time Share Closing Operation"...Little emphasis on patients needs...unresponsive to inquiries...
Business response:
Hi Barry, I’m sorry your visit didn’t live up to expectations. Thanks for taking a moment to let us know about your visit and sharing your feedback with us so that we can continue to improve patient experiences. – The Social Care Team
Dentists are rotated to various locations and the dentist that landed at this location was extremely rough, rushed and unprofessional. She acted more quantitative the focused on quality. I actually got up from the chair because her contact was abrasive. I'd steer clear of Aspen Dental unless you like your dental work to be served like fast food.
Business response:
Hi Mary, I'm sorry that you didn't have a positive experience. If you would like to share more detail about your visit, please consider calling us directly at 1-866-767-0890. - Heather, ADMI
My first appt. Was at 2:00pm at the Aspen in Gurnee,Il facility today I arrive a 1:50 go to the door and its locked. A note on the door says the staff will be in a meeting until 4:00pm. I get ready to leave and another couple shows up does the same thing I did. I asked them what time there appt. Was and they said 2:00pm. They also said its typical for this facility. I recieved a call from the office at 2:20 and said we are sorry about your appt today would you like to come back or reschedule...I said I took off work for a 2... read more
Business response:
Hi Julie, I'm sorry that you didn't have a positive experience. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. – Cindy, ADMI
Frequently asked questions about Aspen Dental - Antioch, IL
How is Aspen Dental - Antioch, IL rated?
Aspen Dental - Antioch, IL has a 4.2 star rating with 447 reviews.
When is Aspen Dental - Antioch, IL open?
Aspen Dental - Antioch, IL is open now. It will close at 1:00 p.m.