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Aspen Dental - Apopka, FL

4.3

About this business

Location details

1500 W Orange Blossom Trail, Apopka, FL, 32712, United States

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WeekdayScheduleStatus
Mon07:30 a.m. to 5:30 p.m.
Tue07:30 a.m. to 5:30 p.m.
Wed07:30 a.m. to 5:30 p.m.
Thu07:30 a.m. to 5:30 p.m.
Fri07:30 a.m. to 12:30 p.m.
SatClosed
SunClosed
4.3689 reviews
Nina T.'s profile image
Nina T. 
rating
2 years ago

Everyone, from the front desk staff, to the hygienist, to Dr. Truong were very nice and professional! Quality care, clean office, very nice bedside manner. 

Business response:

I'm so glad you've enjoyed your time with the Aspen Dental team in Apopka, Nina. Thank you for sharing your 5-star experience! - Krista 

Lasandra E.'s profile image
Lasandra E. 
rating
2 years ago

I was afraid to go to Aspen dental because it was a franchise, but they surprised me. The care was awesome and the price was reasonable. 

Business response:

I'm happy to hear this, Lasandra. Thank you for sharing! - Mitch 

Kelly G.'s profile image
Kelly G. 
rating
2 hours ago

Don't go here. Aspen Dental is a scam . They get you in with a "free cleaning" and will up charge everything else on work that you may or may not need . . All they care about is making their quota.Ive worked in the dental field for over 15 years and this is not a place that cares about your dental health. Please find a private practice dental office , not a chain like Aspen Dental. 

Ron G.'s profile image
Ron G. 
rating
5 days ago

6:20 PM Thu May 7 5 * 58% Resent visit I haven't been dentist in 3-4 years as I moved around with the work that I did. I am not retired due to a severe injury I suffered at work and now am no longer to work. So I am retired, living on Social Security disability, and have Medicare which went affective May 1st. I was sent a link to check in before arriving via text and email. The text link did not work, but the email did, which took around 20 minutes to complete. When I arrived a young lady at the front desk as if she could h... read more

Darleen P.'s profile image
Darleen P. 
rating
3 weeks ago

Very disappointing experience at Aspen Dental. I had to ask multiple times for a lead apron with a thyroid cover, and was initially told it wasn't available--only for them to produce one when I said I would not get xrayed without it. The X-rays were also painful, with equipment that was too large and cutting my mouth until I told them to stop, they then offered a smaller plate. Then I was told I needed a deep scaling and multiple crowns, which completely contradicted a recent exam I had just six months ago. It all felt inc... read more

Business response:

Hi Darleen, we regret hearing that you didn't have a positive experience. Thank you taking the time to share your feedback as it helps us work to continue improving our patient experience. Please know, we've read your review and our team is actively reviewing your concerns. 

Jorge C.'s profile image
Jorge C. 
rating
3 months ago

Expensit even with insurance coverage . Some assistance staff need more experience on temporary teeth work. 

Business response:

We appreciate your feedback, Jorge. Thanks for taking a moment to share your feedback with us so that we can continue to improve future patient experiences. -The Customer Service Team 

Janice S.'s profile image
Janice S. 
rating
8 months ago

I called to get my 89-year-old mother-in-law to get an appointment, told them what her insurance was and they made an appointment. She has COPD and uses a walker so it is an effort to get her anywhere. On arrival and giving her insurance card, the receptionist told me they didn't take her insurance and immediately the office manager shows up to tell me they. an see her for free and can give 25% discount on the work she needed done which by estimate from another office was $1600. So feel this was a scam just to get people ... read more

Business response:

We are really sorry to hear that and can understand your frustrations, Janice. While we are unable to work directly with your mother-in-law's insurance provider, we offer special promotions and financing options to help make her care more accessible. For more information, please visit https://bit.ly/4i96XuK to learn more. Also the Aspen Dental Savings Plan could be perfect for her. Save on dental services for one low annual fee, plus get free exams and X-rays at any participating office. You can find more info at https://bit... read more

Nic A.'s profile image
Nic A. 
rating
a year ago

The service itself was fine, but the financial department has consistently been problematic. I have never encountered a smooth transaction with them. Despite providing my updated information twice, they failed to update my insurance policy. The last time being told to call back in a few days to "make sure she did it". Six months after that, I was informed that a specific procedure was partially covered by my insurance, otherwise I wouldn't have done it. I paid my share of the cost, only to receive a bill for hundreds of doll... read more

Business response:

We’re so sorry to hear about the trouble you're having, Nic. We have a dedicated team that would be happy to help with billing concerns. Please reach out to them directly at 1-844-296-0187. 

Dustin's profile image
Dustin 
rating
a year ago

Avoid Aspen Dental Apopka - Terrible Experience I went to Aspen Dental Apopka with a simple issue and left with a completely different experience. They recommended unnecessary treatments totaling $9,128, with my responsibility being $5,423. They were very pushy about upselling services I never came in for. I ended up paying $3,000 to address the main issue, leaving a balance of $2,423. Despite already having a balance, they continued to pressure me into spending more. I reluctantly put $100 toward the next treatment, leavi... read more

Business response:

We're very disappointed to hear this, Dustin. Our team would appreciate the opportunity to look into your experience further. Please give us a call at 1-844-296-0187, so we can work to find a resolution. 

Frequently asked questions about Aspen Dental - Apopka, FL

How is Aspen Dental - Apopka, FL rated?

Aspen Dental - Apopka, FL has a 4.3 star rating with 689 reviews. 

When is Aspen Dental - Apopka, FL open?

Aspen Dental - Apopka, FL is open now. It will close at 5:30 p.m.