This profile has been claimed by the business owner or representative.
Aspen Dental - Arlington, TX (South)
- Arlington, TX
About this business
Location details
1690 W Interstate 20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 6:00 p.m. | |
| Tue | 07:30 a.m. to 6:00 p.m. | |
| Wed | 07:30 a.m. to 2:30 p.m. | |
| Thu | 08:30 a.m. to 6:00 p.m. | |
| Fri | 07:30 a.m. to 12:00 p.m. | |
| Sat | 07:30 a.m. to 12:30 p.m. | |
| Sun | Closed |
stay away. stay far away. these people called and texted my mother, who has dementia, repeatedly about upcoming appointments she never made. my mother has never once contacted these people. when I called to get information on how Aspen dental got my mothers contact info, it was awful. no one knew anything or was willing to help. awful awful place. awful people, awful empathy for solving problems. awful
Business response:
We're very disappointed to hear this, Ted. Our team would appreciate the opportunity to look into this experience further. Please give us a call at 1-844-296-0187, so we can address your concerns. -The Customer Service Team
Communication is not the best. Waiting for proper parts to come in to fit my dentures nobody calls or updates. What they left me with I can't eat properly. It's been over 3 weeks . And we been doing this since thanksgiving. But they got there money!
Business response:
We are very sorry to hear this, Vernon. We wanted to let you know that we did pass your feedback along to our Customer Service team so that they could address concerns with the team. If you would like to speak with them in the future, please let us know.
Trash place. It's a scam. They don't answer my call unless I use a different number. They took all my information and are not helping in any way. They do not call you back for any concerns. They should be shut down. They just want your money and have terrible employees.
Business response:
I'm sorry for any trouble you're having, Zoya. I will pass your message along to the team, so they can address concerns. -Dawn
Stay away from this business. They are crooks and do horrible work. Shady, misleading, and the doctor is rude. Do not do a good job and will not refund for work that was not done or work done badly. STAY AWAY!!!!!
Business response:
Hi Patsy, I really appreciate you for taking a moment to share your feedback. I'm sorry that your experience didn't live up to expectations. I wanted to let you know that I have read your review and will address concerns with the team in Arlington with an eye to improving experiences for others. Thank you. – Michelle
Red Flag number 1 This business is not BBB accredited for a reason, but you can still see the numerous compalints. This company has multiple complaints, don't ever use the Google reviews as those are paid. They even have lawsuits against them. STAY AWAY AT ALL COSTS.
Business response:
I'm sorry that you didn't have a positive experience, Norman. Thank you for sharing your feedback with us so that we can continue to improve patient experiences. -Dawn
zeroooooo star!!!!! horrible dentist! they charge you for procedures you dont even do! they also do a horrible job on implants! the front desk people are extremely rude and they constantly push back your appointments. i am over this dentist the second i saw them turn away a sweet little old lady in pain i knew it was the last straw. i also truly believe they are comitting insurance fraud.
Business response:
I'm sorry for any trouble you're having, Mercedes. I will pass your message along to the team, so they can address concerns. -Dawn
I waited almost 1 hour after checking in for my appointment at the Arlington location
Business response:
We appreciate your feedback, Brandi. Thanks for taking a moment to let us know about your visit and sharing your feedback with us so that we can continue to improve patient experiences. - Heather
I have called this office repeatedly over the last week. Initially, I wanted to set an appointment for my cleaning and filling, but the lack of communication and hesitation to refund me for the services that were not completed, has caused me to sever business with this company and I am no longer interested in being a patient. Every time I have called, I have been met with an auto response that no one is available to take my call. I called twice 11/1, 3 times 11/3, once 11/6, and 6 times 11/7. I called 800-277-3633 and they t... read more
Business response:
I'm sorry for any trouble you're having, LaTasha. I will pass your message along to the team, so they can address concerns. - Heather, ADMI
Aspen Dental have class action lawsuits as they mislead, lie and overcharge. Stay away. Do your research.
Frequently asked questions about Aspen Dental - Arlington, TX (South)
How is Aspen Dental - Arlington, TX (South) rated?
Aspen Dental - Arlington, TX (South) has a 4.3 star rating with 569 reviews.
When is Aspen Dental - Arlington, TX (South) open?
Aspen Dental - Arlington, TX (South) is closed now. It will open at 7:30 a.m.