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Aspen Dental - Arlington, TX (South)
- Dentists
- Arlington, TX
About this business
Location details
1690 W Interstate 20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 6:00 p.m. | |
| Tue | 07:00 a.m. to 6:00 p.m. | |
| Wed | 07:30 a.m. to 2:30 p.m. | |
| Thu | 08:30 a.m. to 6:00 p.m. | |
| Fri | 07:00 a.m. to 4:00 p.m. | |
| Sat | 08:00 a.m. to 12:30 p.m. | |
| Sun | Closed |
I recently had breast cancer and my oncologist wanted me to see a dentist to have a general cleaning and x-rays because I was to have an infusion and would not be able to have any dental work done after the infusion. I haven't seen a dentist in years because we don't have dental insurance. Because we are living on SS I had to find the cheapest dentist available. I Googled dentists in Arlington and found Aspen Dental on I-20 said they had a cleaning for $150 and free x-rays. I called the office to make SURE this would be the... read more
Business response:
Brenda, we regret that your experience didn’t meet your expectations. Please know that we’ve read your review and will be addressing your concerns with our team to help improve future patient experiences. If you have any questions about your care plan, please don’t hesitate to reach out to the team. -The Customer Service Team
Despite telling them that I would only pay for procedures preauthorized by insurance and to not provide any non covered procedures because I would only prepay for any procedures, they still provided non covered work and billed me for the work they did. They wont be getting paid, because they were warned. I guess running dental scams is their business model. Also, a dentist came in to tell about something that was never discussed with him. Never seen him before. Can't keep patients straight. Stay away. There is a reason for ... read more
Business response:
We’re so sorry to hear about the trouble you're having, Leeman. We do our best to give you the most accurate estimate we can. If you are needing assistance with your bill, we have a dedicated team that would be happy to help with billing concerns. Please reach out to them directly at 1-844-296-0187. -The Customer Service Team
Horrible experience! This place and its entire staff is unprofessional and does not care about their patients well being.
Business response:
We are sorry for any trouble you're having, Jaye. Please reach out to our Customer Service team at 844-296-0187, so we can assist you. -The Customer Service Team
stay away. stay far away. these people called and texted my mother, who has dementia, repeatedly about upcoming appointments she never made. my mother has never once contacted these people. when I called to get information on how Aspen dental got my mothers contact info, it was awful. no one knew anything or was willing to help. awful awful place. awful people, awful empathy for solving problems. awful
Business response:
We're very disappointed to hear this, Ted. Our team would appreciate the opportunity to look into this experience further. Please give us a call at 1-844-296-0187, so we can address your concerns. -The Customer Service Team
Communication is not the best. Waiting for proper parts to come in to fit my dentures nobody calls or updates. What they left me with I can't eat properly. It's been over 3 weeks . And we been doing this since thanksgiving. But they got there money!
Business response:
We are very sorry to hear this, Vernon. We wanted to let you know that we did pass your feedback along to our Customer Service team so that they could address concerns with the team. If you would like to speak with them in the future, please let us know.
Trash place. It's a scam. They don't answer my call unless I use a different number. They took all my information and are not helping in any way. They do not call you back for any concerns. They should be shut down. They just want your money and have terrible employees.
Business response:
I'm sorry for any trouble you're having, Zoya. I will pass your message along to the team, so they can address concerns. -Dawn
Stay away from this business. They are crooks and do horrible work. Shady, misleading, and the doctor is rude. Do not do a good job and will not refund for work that was not done or work done badly. STAY AWAY!!!!!
Business response:
Hi Patsy, I really appreciate you for taking a moment to share your feedback. I'm sorry that your experience didn't live up to expectations. I wanted to let you know that I have read your review and will address concerns with the team in Arlington with an eye to improving experiences for others. Thank you. – Michelle
Red Flag number 1 This business is not BBB accredited for a reason, but you can still see the numerous compalints. This company has multiple complaints, don't ever use the Google reviews as those are paid. They even have lawsuits against them. STAY AWAY AT ALL COSTS.
Business response:
I'm sorry that you didn't have a positive experience, Norman. Thank you for sharing your feedback with us so that we can continue to improve patient experiences. -Dawn
zeroooooo star!!!!! horrible dentist! they charge you for procedures you dont even do! they also do a horrible job on implants! the front desk people are extremely rude and they constantly push back your appointments. i am over this dentist the second i saw them turn away a sweet little old lady in pain i knew it was the last straw. i also truly believe they are comitting insurance fraud.
Business response:
I'm sorry for any trouble you're having, Mercedes. I will pass your message along to the team, so they can address concerns. -Dawn
Frequently asked questions about Aspen Dental - Arlington, TX (South)
How is Aspen Dental - Arlington, TX (South) rated?
Aspen Dental - Arlington, TX (South) has a 4.2 star rating with 671 reviews.
When is Aspen Dental - Arlington, TX (South) open?
Aspen Dental - Arlington, TX (South) is closed now. It will open tomorrow at 8:30 a.m.