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Aspen Dental - Bonita Springs, FL

4.2
  • Bonita Springs, FL

About this business

Location details

28120 S. Tamiami Trail, Bonita Springs, FL, 34134, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 6:00 p.m.
Tue08:00 a.m. to 6:00 p.m.
Wed08:00 a.m. to 6:00 p.m.
Thu08:00 a.m. to 6:00 p.m.
Fri08:00 a.m. to 1:00 p.m.
SatClosed
SunClosed
4.2306 reviews
jamie w.'s profile image
jamie w. 
rating
2 years ago

I never really write reviews like this unless I am truly impressed with a service. I too had been warned not to go to Aspen Dental but I was a little desperate (for lack of better sentiment). I had read the previous reviews and was leary. I am sorry that any one's experience was negative. I need extended work done as a result of a pretty traumatic injury 30 yrs ago. The work done then was thorough however the prostetic that I have had for the same amount of years has destroyed my remaining teeth. Another Dentist I had visit... read more

Business response:

It makes me so happy to hear that, Jamie. Thanks for sharing your positive experience! - Heather, ADMI   

Jamal O.'s profile image
Jamal O. 
rating
3 years ago

I just moved into the area and looked for a new dental office and found Aspen Dental of Bonita Springs. I was surprised at how beautiful the office is. The office staff was professional and welcoming and the Dental Hygienist, Kari was amazing. I have never had a more thorough cleaning in my life. She was courteous, informative and very-light handed. I didn't even need the numbing gel which is normally required when other Hygienists clean my teeth. The office looks brand new and the equipment is state of the art. I also enj... read more

Business response:

I'm happy to hear you felt at ease with the team, Jamal! Keep on smiling. - Mitch, ADMI 

Frank O.'s profile image
Frank O. 
rating
2 weeks ago

aspen dental sucks in every way Mis leading sales pitch, back alley mechanics doing dental work at premium cost. Scammed by the Estero branch which has since closed as a traveling carnival 

Business response:

Hi Frank, we really appreciate you for taking a moment to share your feedback. We regret that you didn't have a positive experience and wanted to let you know that we’ve have read your review and will address concerns with the team with an eye to improving future patient experiences. -The Customer Service Team 

Barry R.'s profile image
Barry R. 
rating
2 months ago

I think Aspen Dental clinic along South Tamiami Road in Bonita Springs Florida is the worst dental facility I have ever been to. they continually do periorbital cleanings that my insurance doesn't cover. When I talked with the insurance company, they said they needed the X-rays to verify the claim. They called Aspen Dental and the clinic said they couldn't send them. I ended up paying the entire $200.00 . The clinic is a farce. I am a physician and in my opinion, they run a crappy business. I will never use them again and... read more

Business response:

We’re so sorry to hear about the trouble you're having, Barry. We have a dedicated team that would be happy to help with billing concerns. Please reach out to them directly at 1-844-296-0187. -The Customer Service Team 

Cathy H.'s profile image
Cathy H. 
rating
5 months ago

Worst experience ever. Told me that they could do an exam and a teeth cleaning on same day. Got you in and said it was only an exam. Booked me as a new patient when I have been going there for the past 3 yrs but at a different location. Told me I had pre periodontal disease, though dr said only 3 teeth were borderline. Then told me I had to have a deep cleaning and had to come in 3x a year. When I refused to do that they said I could never have a normal teeth cleaning again. It seemed like a money grab based on my pre... read more

Business response:

Thank you for taking a moment to share your experience, Cathy. We greatly appreciate the change to take your feedback to heart and improve our customer visits in the future. -The Customer Service Team 

Robert A.'s profile image
Robert A. 
rating
9 months ago

Check out experience and pricing. Arrival and check-in experience was a good one. Staff was professional and attentive. Dentist was cordial and prompt and explained all test results. I had arrived for a routine teeth cleaning, but was told I needed to be evaluated prior to that. they offered me a new patient special which included x-rays, which was professional. Things however, went downhill as I spoke to the checkout clerk who advised me that my return visit for cleaning would cost $1025. I was shocked and appalled. A quic... read more

Business response:

Hi Robert, we really appreciate you for taking a moment to share your feedback. We regret that your experience didn't live up to expectations. We wanted to let you know that we’ve read your review and will address concerns with the team with an eye to improving future patient experiences. If you have any questions about the care plan you received, please don't hesitate to reach out to the team. 

Jeff C.'s profile image
Jeff C. 
rating
a year ago

If I could give this place a negative star it wouldn't be good enough! They took 7k from my father. Got him to finance a 29% loan then when he went to leave still hasn't given us the records. And different Dentist is in there all the time because they can't keep people. The care quality is horrible. 

Business response:

I am very sorry to hear this, Jeff. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Bonita Springs. If you would like to speak with them in the future, please let us know. - Garlen 

Mark W.'s profile image
Mark W. 
rating
2 years ago

i had 2 teeth removed and cleaning at bonita springs office the office person Deseray. the account manager i assume said all was covered and i paid my co pay. Today i get a letter 3/15/2023 stating i owe $764 today and Deseray stated it was going to collections. the first i hear of this. i called her rather upset that i had been LIED TO IF AT ANY TIME THEY STATED i would have to pay $764 i would not have done the service there and i also believe i never recieved all i was charged for. she stated that humana had rejec... read more

Business response:

Hi Mark, I'm sorry that you didn't have a positive experience. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Michelle, ADMI  

Jorge R.'s profile image
Jorge R. 
rating
3 years ago

My wife has a root canal done at Aspen Dental. Due to some billing problem in my other dental office decided to change and make appointment for the yearly cleaning. I just wanted a teeth cleaning for my wife and myself. They had a new patient offer of free x-rays and evaluation. I made an appointment with an agent clearly stating that we only wanted cleanings. The office staff was professional and welcoming. The Dental Hygienist was professional and thorough. The only problem I have is that both of us after the evaluation h... read more

Business response:

I'm very sorry your experience didn't live up to expectations, Jorge. If you would like to share more details about your visit, the Customer Service team would appreciate the opportunity to talk to you: 1-866-767-0890. - Krista, ADMI  

Frequently asked questions about Aspen Dental - Bonita Springs, FL

How is Aspen Dental - Bonita Springs, FL rated?

Aspen Dental - Bonita Springs, FL has a 4.2 star rating with 306 reviews. 

When is Aspen Dental - Bonita Springs, FL open?

Aspen Dental - Bonita Springs, FL is closed now. It will open at 8:00 a.m.