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Aspen Dental - Bonita Springs, FL
- Dentists
- Bonita Springs, FL
About this business
Location details
28120 S. Tamiami Trail, Bonita Springs, FL, 34134, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
i had 2 teeth removed and cleaning at bonita springs office the office person Deseray. the account manager i assume said all was covered and i paid my co pay. Today i get a letter 3/15/2023 stating i owe $764 today and Deseray stated it was going to collections. the first i hear of this. i called her rather upset that i had been LIED TO IF AT ANY TIME THEY STATED i would have to pay $764 i would not have done the service there and i also believe i never recieved all i was charged for. she stated that humana had rejec... read more
Business response:
Hi Mark, I'm sorry that you didn't have a positive experience. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Michelle, ADMI
My wife has a root canal done at Aspen Dental. Due to some billing problem in my other dental office decided to change and make appointment for the yearly cleaning. I just wanted a teeth cleaning for my wife and myself. They had a new patient offer of free x-rays and evaluation. I made an appointment with an agent clearly stating that we only wanted cleanings. The office staff was professional and welcoming. The Dental Hygienist was professional and thorough. The only problem I have is that both of us after the evaluation h... read more
Business response:
I'm very sorry your experience didn't live up to expectations, Jorge. If you would like to share more details about your visit, the Customer Service team would appreciate the opportunity to talk to you: 1-866-767-0890. - Krista, ADMI
Do NOT go here. They lie! They sat down with me and told me that everything was covered by insurance except the fluoride treatment. I declined the fluoride so I wouldn't be charged. Not only did they charge me for the fluoride that I did not receive they charged me for the cleaning they said was free with my insurance. Horrible customer service. They are thieves!
Business response:
I'm sorry you didn't have a pleasant experience, Stacy. The Customer Service Team would like to learn more, so they can address your concerns directly with the office: 1-866-767-0890. - Mitch, ADMI
Just wanted a teeth cleaning for my husband and myself. They had a new patient offer of free xrays and evaluation attached to the $83 cleaning service. Made an appointment with an agent clearly stating that we only wanted cleanings. Appointments were 45 minutes each. Arrived on time to be told to wait 10 minutes because techs were finishing their break. (Why schedule the appointments during breaks and why does the whole staff go on break together?) Decided to re-affirm cleaning service with the receptionist only to be told ... read more
Business response:
I’m so sorry your visit didn’t live up to expectations, Judith. New patient appointments include x-rays and full comprehensive exam with the doctor and hygienist. From there, the team is able to make recommendations and discuss options that meet one’s individual needs. When schedules allow, offices do make the effort to offer treatment same day, but it is not always possible. If you have any questions about the care plan you received, don’t hesitate to reach out to the Patient Satisfaction team, so they can better assist you... read more
Frequently asked questions about Aspen Dental - Bonita Springs, FL
How is Aspen Dental - Bonita Springs, FL rated?
Aspen Dental - Bonita Springs, FL has a 4.2 star rating with 353 reviews.
When is Aspen Dental - Bonita Springs, FL open?
Aspen Dental - Bonita Springs, FL is closed now. It will open tomorrow at 8:00 a.m.