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Aspen Dental - Burlington, NC
- Dentists
- Burlington, NC
About this business
Location details
139 Huffman Mill Rd, STE 104, Burlington, NC, 27215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:30 a.m. to 4:30 p.m. | |
| Tue | 07:30 a.m. to 11:30 a.m. | |
| Wed | Closed | |
| Thu | 07:30 a.m. to 4:30 p.m. | |
| Fri | 07:30 a.m. to 12:30 p.m. | |
| Sat | 07:30 a.m. to 12:30 p.m. | |
| Sun | Closed |
Writing on behalf of my boyfriend. He really needed a cleaning and the person i talked to on the phone to set up appointment said they accepted medicaid and he went to his appointment and they charged $30 just for them to look at his teeth and talk to him. Then proceeded to tell him it would be 1,400$ just for cleaning even though i was told they accepted his medicaid. Ridiculous he had to miss work just to be talked to and pay $30 for nothing. Stay clear of this dentist unless you have money obviously
Business response:
We understand how challenging this situation must have been, Jasey. We recognize how important clear and accurate information is when seeking timely dental care, and we appreciate you bringing this experience to our attention. Your feedback helps us continue working to improve communication and the overall experience moving forward.
FYI: My husband is a NEW PATIENT. I am writing to formally express my HUSBANDs dissatisfaction with the dental care he received at your ASPEN DENTAL, Burlington NC location on 139 Huffman Mill Rd Suite 104. Date of Service on Wednesday, July 22, 2026. I wanted to find a DENTAL PRACTICE that specializes in DENTURE CARE for my husband. During his visit, what happened -- The DENTAL ASSISTANT an UPPER SOFT LINER was placed incorrectly, causing significant discomfort and will require additional treatment from another dental... read more
Business response:
Hi there, no one should feel unsupported during a dental appointment, and we appreciate you bringing your experience to our attention. We strive to provide the best care for our patients and we take your concerns seriously. Please know we hear you, understand how you’re feeling, and are actively addressing your concerns. Thank you for your patience in the meantime.
I had to get a crown replacement and fillings. But at the time, my insurance was not correct, so I used their CareCredit, which is with Synchrony Bank. They charged $1,018.99 in interest to my account but did not let me know when I signed up for the credit. Then my crown replacement was wrong, so I had a gap between my crown and gum, which caused pain. So I had to get the crown redone at a different dental office.
Business response:
Hi Trent, thank you for taking the time to share your concerns. We hear you, and we’re committed to addressing this. We always aim to provide the most accurate estimates possible, and we understand how challenging it can be when things don’t feel clear. If you need help reviewing or resolving your bill, our dedicated billing team is here for you and ready to assist. Please don’t hesitate to reach out to them directly at 1-844-296-0187. They’ll work with you to review the details and find a path forward.
they charge more than they should for a service to be rendered and when you check with your insurance and find out the service was covered, they make up lies and refuse to pay back full amount. The quality of service sucks also. The star rating at this facility is 0.
Business response:
We’re disappointed to learn about your experience and would appreciate the opportunity to look into it further. Please don’t hesitate to reach out to our Customer Service team at 1-844-296-0187 so we can better understand what happened and work toward a resolution. -The Customer Service Team
STAY CLEAR FROM ASPEN DENTAL. Read further for my experience with them. I agree with everyone stating this is definitely LESS THAN 1 STAR. Got dentures that did NOT fit went back numerous times for what they say was adjustments and they still don't fit. where the plate should be smooth i feels like sand paper. I have disputed this several times until finally the lady said it's your credit that's being affected not theirs. what am I supposed to do, pay for something that doesn't work. if anyone have a solution please share it... read more
Business response:
We're very disappointed to hear this, Dee. Our team would appreciate the opportunity to look into your experience further. Please give us a call at 1-844-296-0187, so we can work to find a resolution. -The Customer Service Team
I went for dentures, had all my upper pulled and received immediate dentures and they were to big. I went in to get them adjustment and the lady cracked them. I called back in and was told that they couldn't fix them not unless it was completely broken. At this point, I want my permanent dentures so be done with this whole process. Most of the people there are really nice people but when you call the office expect to wait at least 15 mins on the phone before you get any help.
Business response:
We're very disappointed to hear this, Selena. Our team would appreciate the opportunity to look into your experience further. Please give us a call at 1-844-296-0187, so we can work to find a resolution.
Being informed on finances, insurance and retroactive coverage that would have paid the whole bill. Meanwhile we did dental price comparison and they overcharged us by 7000 and won't take insurance and acted like they did a favor because she through in one more implant for free. We didn't have 13000 laying around. We paid them 7 grand and feel as if we do not owe them anymore whatsoever. They should charge for implant stuff only because that's how it would be if they had taken the insurance. I plan to talk to the owner. They... read more
Business response:
We are so sorry to hear about the trouble you're having. The team and I would be happy to help with billing concerns. Please reach out to us directly at 1-844-296-0187. - The Social Care Team
I'm very disappointed with this dental office I received dentures that did not fit from the beginning and after several repeated adjustments they still don't fit. now I'm having to pay for teeth that I can't use. after complaining and disputing this, the most they could give me was 1/2 off. I was scammed so I am warning everyone to stay clear and don't use care credit either because they don't help either. They can have the teeth back just give me my credit back and I can try somewhere else.
I am not impressed with this office! Today I had an 8:30 am appointment. In fact, at 8:18 am, I received a reminder via text from Aspen for this appointment. I arrived at office 8:25 am, checked in to be informed that I would have to be rescheduled. The receptionist was unapologetic regarding the inconvenience caused and my schedule. In addition, I was informed that office has 1 hygienist and despite the fact that my appointment was cancelled by the office, the receptionist felt justified in expressing to me the next availab... read more
Frequently asked questions about Aspen Dental - Burlington, NC
How is Aspen Dental - Burlington, NC rated?
Aspen Dental - Burlington, NC has a 4.4 star rating with 521 reviews.
When is Aspen Dental - Burlington, NC open?
Aspen Dental - Burlington, NC is closed now. It will open tomorrow at 7:30 a.m.