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Aspen Dental - Camillus, NY
- Syracuse, NY
About this business
Location details
3590 W Genesee St, Syracuse, NY, 13219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 5:00 p.m. | |
| Tue | 07:00 a.m. to 5:00 p.m. | |
| Wed | 07:00 a.m. to 5:00 p.m. | |
| Thu | 07:00 a.m. to 5:00 p.m. | |
| Fri | 07:00 a.m. to 12:00 p.m. | |
| Sat | 08:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
When another Aspen Dental Office did not live up to the Aspen Dental motto, I went to the Camillus NY Office where I was introduced to Dr. Reid. Not only did I get MY Smile back but brought tears to the eyes of my 90 Year Old Mother who said, "Thank God you went to the Camillus Office!! May Daughter's beautiful smile is back!!" Any problem or question, they always find a time for me to come in!!
I did three consecutive fast days with them. Day one, checkup and x rays. Day two, teeth cleaning. Day three, ultra-violet laser-whitening and custom fit trays for home maintenance. Dr Reid, Nina and the rest of the staff were excellent. I never waited longer than 5 minutes and I even came a half hour late on day three but they still took me in.
you will never and I mean never in your life deal with a less professional office. I went in for one tooth and they basically destroyed a front tooth and have been so unprofessional. I wish I could have repeated the treatment from their so called manager bc she was unable to handle a customer who wasn't happy. They won't let me transfer to another location. Do yourself a favor, do everything you can to stay away from the Camille's office.
Business response:
I'm sorry it wasn't the experience you anticipated. The Customer Service Team would appreciate the opportunity to learn more and address your concerns directly, please call us at: 1-866-767-0890.
its one big money scam and no service.
Business response:
I'm sorry that you didn't have a positive experience, Joe. Thank you for sharing your feedback with us so that we can continue to improve patient experiences. - Heather, ADMI
They collect payments from you and your insurance company and refuse to refund your money.
Business response:
I'm so sorry to hear about the trouble you're having. The team and I would be happy to help with billing concerns. Please reach out to us directly at 1-866-767-0890. - Dawn, ADMI
Had an infection in my tooth when I went back after a deep cleaning seen them on a Monday for a follow up and now a week later and I still don’t have the antibiotic. I’ve called every day to have them call it in like they said they were going to. I also arrived to my second appointment for them to try and ask me for an additional $162 when I had already pre-paid for my services before I ever had the appointment, they are really starting to feel like the only thing they want is your money so needless to say I did not schedul... read more
Business response:
I'm really sorry to hear that, Katie. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you. Please call us at 1-866-767-0890. We look forward to speaking with you. – Dawn, ADMI
Horrible experience. First time I went there they stated I had to pay all this money to get all the work done on my teeth. They didn’t give me an itemized receipt of all the work it wasn’t until after that I requested it and it showed they changed me $120.00 for a toothbrush! I argued this and they said because I took the tooth brush home I was required to pay for it. The oral hygienist made it out like they were giving me the toothbrush as she said “here take this and use to brush your teeth”. They also stayed I need all th... read more
Business response:
I'm sorry that your experience didn't live up to expectations. We value your feedback, and I will pass your message along to the team so they can address concerns. - Michelle, ADMI
I had a surgical consult with Aspen dental in Fairmount in early December. I was in a lot of pain with my wisdom teeth. I arrived that day on time and had all my new patient paperwork previously filled out and I was told to take a seat and someone would be with me shortly. I patiently waited for almost 50 minutes before I asked when I would be seen as I had to go back to work in another hour. At that point I was the only person in the waiting room and no one had spoken to me or even acknowledged that I was waiting for almos... read more
Business response:
Thanks for sharing, Stacy! I’ll be sure to pass it along. –Ashlee, ADMI
I Made an online appointment on February 19th 2019 for a screening on March 19th 2019. On March 14th I was informed via voicemail that there was an issue with my appointment. When I called back, the person who needed to speak with me was not available and I was told I would get a return call around 230 pm that same day. I didn’t get a return call. I called ASPEN on the 18th to confirm my appointment and was told there was an error in my scheduling, i would have to reschedule, and the next available date was 17 April. I’m gl... read more
Frequently asked questions about Aspen Dental - Camillus, NY
How is Aspen Dental - Camillus, NY rated?
Aspen Dental - Camillus, NY has a 3.9 star rating with 634 reviews.
When is Aspen Dental - Camillus, NY open?
Aspen Dental - Camillus, NY is closed now. It will open tomorrow at 7:00 a.m.