Aspen Dental - Chicago, IL (Roscoe Village)

Moshiur R. 

on Yelp

2 years ago

No star at all if it was possible! This can not be a healthcare set up rather a scam in the name of healthcare. Trying to maximize the bills as package with unnecessary things included. The worst thing is dental surgeons do not have their guts to plan the treatment as needed and as logically being necessitated rather they have to put in their plan of treatment in line to maximize the bills and they behave so timid and helpless in front of the manager. Finally the manager some Annelisse Tover does not have any professionalism... read more

J. S. 

on Yelp

2 years ago

Well my initial bill was over $9800 . After fighting with them for over 6 months ,I got the real billing down to $1600. This company uses scamming tactics to maximize profits. They get their money upfront by signing you over to a credit card company. They will make great efforts not to submit your dental insurance correctly inorder to sustain maximum profit. It's best to avoid the company as it was the plague! 

Jessica H. 

on Yelp

2 years ago

Feb 23, 2024 and still havent heard back from their customer service team or owner. 

Robbye H. 

on Yelp

2 years ago

I'm only giving 2 stars for the front desk, assistants and some of the dentist. The manager and accounting department has not type of customer service skills and the billing is always incorrect. They tend to get you in the chair with an estimate, after an exam then bill you for "what they missed or the insurance don't cover". So, after you receive service, months later you get a bill. I use the Evergreen Park, IL office and the front and back office know me very well. But management and accounting has turned over several t... read more

Peter R. 

on Yelp

3 years ago

Do not go to to Aspen dental. They insisted I needed Invisalign to adjust my teeth in order to do a root canal. They made it seem urgent, which made me feel pressured to agree to services, and they quoted me over $10K for everything. I decided to get a second opinion at a family dentist, and when he looked at the X-rays that Aspen took, he told me my teeth were perfectly fine. Aspen dental felt more like car salespeople than doctors. Would not recommend. 

Stef M. 

on Yelp

3 years ago

My appointment was scheduled for 4:30pm. I was not brought back until 5:00pm. There were also other clients sitting in there that had been waiting longer than I have. I did not receive any apology or explanation for the delay in bringing me back 30 minutes late. It then took another 30 minutes to take my x-rays. The person who was doing my x-rays did not seem to know what he was doing. Not only were other staff members constantly checking on him, he had to re-do my x-rays multiple times. I woke up the next morning with cuts... read more

Terry F. 

on Yelp

4 years ago

In my opinion, they have a total a bait and switch approach to their new customers! I made an appointment this week via a local number listed for this branch and apparently got routed to a call center. I made an appointment for Monday and was told during that call that my cleaning, since I did not have insurance, would be $92 (normally $114) and that the exam and x-rays would be included. Today (SATURDAY) I get a call to "set my expectations" (their words) for my Monday visit. So NOW they say that for new patients with... read more

Lauren B. 

on Yelp

4 years ago

They have tried to scam my boyfriend out of 4 cleanings within the last 60 days. No no anal human being gets a dental cleaning 4 separate wines within only 60 days. This place is a scam, and they call people before 8am and have no thought process when it comes to inconveniencing their patients. He came for tooth pain. Not for your 6-month scam plan. Thanks. 

Lauren Rose R. 

on Yelp

4 years ago

They have tried to scam my boyfriend out of 4 cleanings within the last 60 days. No no anal human being gets a dental cleaning 4 separate wines within only 60 days. This place is a scam, and they call people before 8am and have no thought process when it comes to inconveniencing their patients. He came for tooth pain. Not for your 6-month scam plan. Thanks.