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3201 N. Western Ave, Chicago, IL, 60618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 5:00 p.m. | |
| Tue | 07:00 a.m. to 5:00 p.m. | |
| Wed | 07:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | 08:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Aspen Dental is the Best Dental Service I have ever had. Let me explain. First off, since childhood with a horrible dentist who filed all my teeth down, before pulling the wisdom teeth, I ended up with periodontal disease. My gums bled since high school. I am in my mid to late 50's now. It got so bad, I couldnt take a breath of air without my front teeth getting that nerve pain, example, taking a ice cold drink of water, or hot coffee. I knew I had periodontal disease, so I asked about their full mouth dental implants. Comp... read more
Business response:
Thank you for sharing your experience, Thomas. It's great to hear you feel well taken care of by the Roscoe Village team! - Mitch, ADMI
I really like this place and the excellent service, but if it weren't for the long waits and having to take so much time off work, I would have given my review a 5. The dentists and staff are soo pleasant and great. I'll still continue my visits, but with the expectation that each service, no matter how quick they say it will be, will most likely take 1.5 hours each, :(
Business response:
Thank you for your feedback, Debbie. I will pass this along to the team! - Mitch, ADMI
I would not recommend Aspen Dental based on my experience. I was quoted one amount during my visit and paid that balance before leaving the office. Then two weeks later, I received an additional bill for more charges that were never clearly explained upfront. Now I'm stuck dealing with insurance to sort it out, which should not be the patient's responsibility when pricing should have been accurate from the start. On top of that, I consistently felt pressured to purchase additional services or products -- things like a mouth... read more
Business response:
Renee, we do our best to give you the most accurate estimate we can. If you are needing assistance with your bill, we have a dedicated team that would be happy to help with billing concerns. Please reach out to them directly at 1-844-296-0187. -The Customer Service Team
Billing problem. I specifically told them do not do anything that required any out of pocket for me. Now the send me a bill. I will fight it until the end.
Business response:
We’re so sorry to hear about the trouble you're having, Thomas. We have a dedicated team that would be happy to help with billing concerns. Please reach out to them directly at 1-844-296-0187. -The Customer Service Team
False advertising and extremely questionable billing practices. In October 2025, Aspen Dental in Roscoe Village promoted a $29 comprehensive exam with X-rays for uninsured first-time patients. Their website clearly states that a comprehensive exam includes an oral cancer screening -- the main reason I scheduled the appointment for my uninsured son. When we checked in, I confirmed this, and the front desk assured me it was included. After the exam, I was pushed to authorize more than $5,000 in treatment. When I asked for an... read more
Business response:
We're very disappointed to hear this, Shellie. Our team would appreciate the opportunity to look into your experience further. Please give us a call at 1-844-296-0187, so we can address your concerns. -The Customer Service Team
ABSOLUTE SCAMMERS! I've been dealing with this dental office for over a year, and unfortunately, my experience has been extremely frustrating. They overcharged me for procedures despite them being in-network and obligated to follow the contractual rates provided by my insurance company. When I raised the issue, they refused to make adjustments and said they can charge whatever they want and my insurance doesn't have a right to tell them what to charge. I reported them to my insurance about 1month ago and they submitted an in... read more
Business response:
Sandra, this is not the experience we want for patients and we really appreciate you for taking a moment to share your feedback. We have read your review and will address your concerns with the team in Chicago, with an eye to improving patient experiences. Should you have any questions or need anything, please don't hesitate to reach out to the team. -The Customer Service Team
Aspen advertised "same day" dentures.When I took my elderly husband in, they were kind. They looked at his dentures and when I asked for an estimate, they sent us to the "finance" person, who would "review options" with us. There were no options; dentures would take approximately one month, at a cost of $5,000, which they were happy to finance. Really encourage everyone NOT to use this chain, as they do not provide what they advertise, and seems to be taking advantage of people who might be desperate for dental care. GO ELSE... read more
Business response:
Hi Judith, thank you so much for sharing your feedback with us. We're truly sorry to hear that your experience didn't meet your expectations. Our team is committed to doing their best to support patients with the resources available. If you have any questions about your husband's treatment plan or the care he received, please don't hesitate to contact your local office for assistance. -The Customer Service Team
We will never use Aspen again. There were billing issues. They blamed DeltaDental Ins. We called delta dental and there was no information or claim filed. We had to pay the bill as it was going to collections and affect our son's credit (we switched from a pediatric dentist due to his age). Aspen billing isn't handeled in office;but, by cooperate office which convniently releases responsibility. DON'T GO TO Aspen Dental.
Business response:
We're truly sorry to hear you're experiencing trouble, Noel. Our dedicated billing support team is here to help and would be glad to assist you. Please don’t hesitate to reach out to them directly at 1-844-296-0187. - The Customer Service Team
Aspen Dental in Skokie did a good job but they started sending me new bills after a year that the job was done! We had an agreement and they were paid in full! They even charged my credit card to renew my membership without my permission! I had to cancel my credit card because they just charge what ever they want! Unbelievable!
Business response:
We’re so sorry to hear about the trouble you're having, Abbas. We have a dedicated team that would be happy to help with billing concerns. Please reach out to them directly at 1-844-296-0187. -The Customer Service Team
Aspen Dental - Chicago, IL (Roscoe Village) has a 4.3 star rating with 588 reviews.
Aspen Dental - Chicago, IL (Roscoe Village) is open now. It will close at 1:00 p.m.