Aspen Dental - Fayetteville, GA

Michael I. 

on Yelp

a year ago

After completing 4 quadrant deep cleaning and supposedly settling my bill in full ($1288.80), I received an additional bill in the mail weeks later for 431OI - Oral ID: $24.50. Visiting the office at 2:45 PM today, I questioned what service was provided and was told that the office was understaffed and that I would not be able to address my question today (they're open until 5 PM). Ah, but when I asked if I could pay the bill on the spot without further question, guess what, a member of the staff was immediately available to... read more

Michael I. 

on Yelp

a year ago

BUYER BEWARE!! Aspen's billing practices are mean-spirited: no money up front? Then no appointment up front!!! Can you imagine going to the Ford dealer for repairs and be told, "Sorry, Mr. Jones, but we WON'T look at your car until you plunk down $1000." Well, that's Aspen Dental!! The professional staff doesn't call the shots; the OFFICE MANAGER does. One the most horrible businesses I've had the misery to experience. This company is the moral equivalent of a bail bond business. AVOID IF YOU CAN!!!!!! 

Darlene E. 

on Yelp

a year ago

Timing my timing was off to early to have bad tooth ache. But will be first thing. Blessings 

Trinni Y. 

on Yelp

2 years ago

Aspen caused me a great deal of stress and confusion. The Aspen representative at the call center confirmed an appointment. I prepared, got off work early, and traveled 40 miles for the appointment. When I arrived I was told your appointment has been canceled. Not to mention the rep also told me that was insurance was accepted. But wow, when I arrived they said, we don't accept that. Not to also mention that I was in pain!!! Cancer patient with mouth pain!!! Then the craziest thing...the rep in the Fayetteville office says, ... read more

Chan P. 

on Yelp

2 years ago

Customer service was below average. I was waiting on a patient and they harassed me to stay in the office even when they don't have enough chairs for the amount of guests in the office. Rude and disgusting would have waited outside in the heat before sitting in an ice box for hrs. 

GT B. 

on Yelp

2 years ago

Switch and bait going on here. They advertise that they repair dentures and reline the. They refused to give me any repairs for what I needed. The parts are replaceable and universal to all denture repair. They have the parts to replace their dentures they made, but not someone else's. They were willing to make me new dentures for big bucks. They should have told me this and I would have found somewhere else. They advertising denture repair. Not any stipulations online. Don't waste your time here. 0 stars!!!!!! 

kathy l. 

on Yelp

3 years ago

The dentist was so rude. She made a denture that did not fit .She claimed It was the best she could do, and that my teeth look like horse teeth. He embarrassed me in front of the other patients in the waiting room as well as the reception area. I was humiliated.awful awful place do not go ,do not. She admitted that the treatment plan was wrong. But, she was too busy to me an appointment to correct the hot mess. She left me sitting there, for over 15 minutes. I refused an extraction thank God 

Barbara H. 

on Yelp

4 years ago

I had a broken tooth on a partial, web site, front of building, 800 number all say, "Walk-ins Welcome!" What that means is one walk - in in the morning and one in the afternoon 8:00 am and 2:00pm. I was too late for the 8:00am so i showed up at 1:00pm, office is totally closed during lunch, someone letting a patient out asked my name and said, " I'll leave a note for the front dest and one for the assistant manager that you were here first." i thought that was so kind and sat in my car until 1:45. This employee had not lef... read more

Diane C. 

on Yelp

5 years ago

Absolutely nothing good about this group. Think of your worst dental experience ever......they are much worse than that, guaranteed!