This profile has been claimed by the business owner or representative.
1135 Highway 85 North, STE A, Fayetteville, GA, 30214, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 08:00 a.m. to 5:00 p.m. | |
Tue | 08:00 a.m. to 5:00 p.m. | |
Wed | 08:00 a.m. to 5:00 p.m. | |
Thu | 08:00 a.m. to 5:00 p.m. | |
Fri | 08:00 a.m. to 1:00 p.m. | |
Sat | Closed | |
Sun | Closed |
I went to Aspen Dental, I had a great experience. My problem was I ask for someone in office to return my call about my treatment plan given to me, I have been waiting 2 days. I just have question. This is why I gave a 3 star.
Business response:
We’re truly sorry to hear this and understand your frustration, Nicolette. Please contact our Customer Service team at 1-844-296-0187, and we’ll be happy to assist you in connecting with the office. -The Customer Service Team
Just brought my 12 year old for a cleaning and X-rays. Both the hygienist and dentist had welcoming personalities and were very thorough. Both of us felt very comfortable and taken care of. I'll be back myself and be bringing my other child soon.
Business response:
Thank you for sharing! I hope you continue to have 5-star visits in the future. - Mitch
Brittany W. has been a god send. I needed bottom dentures, badly. My teeth were cracked and broken. I was in so much pain. I had gotten a quote BEFORE their system wide shut down. When I came in to pay for my treatment and get started, I was informed the price went up to almost double from the previous quote. I went in, expecting to be met with an "oh well! So sorry" attitude, but I couldn't have been more wrong. Brittany W. worked with me daily trying to get my quote down to what I could afford. She was relentless and kept ... read more
Just wanted to update my rating!! Since I talked with Megan and returned today for my last adjustment (needed) I ran into a young lady named "Dakota" who solved my problem in 5minutes and even explained proper way to apply adhesive to my new dentures!! It was obvious she new what she was doing and I'm very impressed with the positive attitude Nd changes there since my last review. I would like to recommend them for anyone seeking dentures at this time. Very professional on last 2visits
Business response:
Thank you for the kind review, Vernon. I hope you continue to have pleasant visits in the future! - Mitch, ADMI
As up today, after receiving my second credit card statement, I have not had a refund from ASPEN DENTAL FOR DAMAGING my tooth by causing me an infection, ABANDONED IT and having to pay another dentist office to correct their abandonment with heavy antibiotics to save the tooth. I had calls from Aspen Dental corporate offices . They left messages telling me that they were very sorry, etc., but as up today it seems that corporate offices are NOT SORRY ENOUGH to return what paid to get a BAD TOOTH INFECTION from ASPEN D... read more
Business response:
We’re truly sorry to hear about your experience, Edgar. Providing inclusive and respectful care is extremely important to us, and we take concerns like this very seriously. Please know that we have shared your feedback with our management team and will be addressing this internally to ensure we uphold the highest standards for our patients. We appreciate you bringing this to our attention and will continue working to improve our patient experience. -The Customer Service Team
1 - I went to Aspen (Aspen Dental) for a discomfort in" in tooth (number 4 top). 2. It was diagnosed by Aspen DDS with a "cracked filling" . After started drilling I was told that it seems that a crack toward the tooth's appears. I was told that that I "might have to see "a tooth specialist" ". 3 - The crack filling work was finished. At this point pain started to settled in the tooth. It was NOT just an uncomfortable feeling any longer. Background: 4. I am a Veteran prompt to bleed, allergic to ASPIRIN/Aspirin products... read more
Business response:
We’re truly sorry to hear about your experience, Edgar. Providing inclusive and respectful care is extremely important to us, and we take concerns like this very seriously. Please know that we have shared your feedback with our management team and will be addressing this internally to ensure we uphold the highest standards for our patients. We appreciate you bringing this to our attention and will continue working to improve our patient experience. -The Customer Service Team
After completing 4 quadrant deep cleaning and supposedly settling my bill in full ($1288.80), I received an additional bill in the mail weeks later for 431OI - Oral ID: $24.50. Visiting the office at 2:45 PM today, I questioned what service was provided and was told that the office was understaffed and that I would not be able to address my question today (they're open until 5 PM). Ah, but when I asked if I could pay the bill on the spot without further question, guess what, a member of the staff was immediately available to... read more
Business response:
Hello Michael, we apologize for any confusion. Our offices ask for an initial payment to help secure the time and resources needed to allow the doctor to confidently start working on your treatment plan. If you have additional questions, please don't hesitate to reach out to the team. -The Customer Service Team
BUYER BEWARE!! Aspen's billing practices are mean-spirited: no money up front? Then no appointment up front!!! Can you imagine going to the Ford dealer for repairs and be told, "Sorry, Mr. Jones, but we WON'T look at your car until you plunk down $1000." Well, that's Aspen Dental!! The professional staff doesn't call the shots; the OFFICE MANAGER does. One the most horrible businesses I've had the misery to experience. This company is the moral equivalent of a bail bond business. AVOID IF YOU CAN!!!!!!
Business response:
Hello Michael, we apologize for any confusion. Our offices ask for an initial payment to help secure the time and resources needed to allow the doctor to confidently start working on your treatment plan. If you have additional questions, please don't hesitate to reach out to the team. -The Customer Service Team
Timing my timing was off to early to have bad tooth ache. But will be first thing. Blessings
Business response:
Hi Darlene, we are sorry that you didn't have a positive experience. If you would like to share more detail about your experience, please consider calling our Customer Service team at 1-844-296-0187, so we can address your concerns. -The Customer Service Team
Aspen Dental - Fayetteville, GA has a 4.3 star rating with 912 reviews.
Aspen Dental - Fayetteville, GA is closed now. It will open on Monday at 8:00 a.m.