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33570 S Dixie Hwy, Florida City, FL, 33034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:30 a.m. to 5:30 p.m. | |
| Tue | 07:30 a.m. to 5:30 p.m. | |
| Wed | 07:30 a.m. to 5:30 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 07:00 a.m. to 1:00 p.m. | |
| Sat | 08:00 a.m. to 12:30 p.m. | |
| Sun | Closed |
They ruined one implant and charged me a leg and an arm without advise in advance. Poor service.
Business response:
We're very disappointed to hear this, Alberto. Our team would appreciate the opportunity to look into your experience further. Please give us a call at 1-844-296-0187, so we can work to find a resolution.
To add onto this, I got quoted somewhere else because I just couldnt believe the pricing from Aspen ($28,000) and the other kind dentist quoted me $2,300 for the work that I was asking. After taking a closer look at the Aspen bill, they were charging to extract all 4 of my wisdom teeth when I went in for something completely different. This experience has been ridiculously frustrating for me because of this place.
Business response:
We are very sorry to hear this, Thalia. We wanted to let you know that we did pass your feedback along to our Customer Service team so that they could address concerns with the team in Florida City. If you would like to speak with them in the future, please let us know.
The dental work was good, Dr Farid and staff are great but the front office is a bunch of liars. I went to get a full set of Dentures, I was examined, and they suggested what I needed, and I told them what I could afford. We settled on what Was to be done. The procedures was partially covered by Medicare and Humana HMO. I requested they submit the total plan to insurance to see what they would cover, and I would pay for the rest. Insurance paid for basic services, I upgraded the dentures to a better quality which I agreed an... read more
Business response:
I'm sorry that your experience didn't live up to expectations, Keith. We value your feedback, and I will pass your message along to the team, so they can address concerns. - Sophia
I only wish I would have done my research on this practice before I made my appointment. I didn't realize it was rated one star, but I understand now why. Long story short after I was made to pay before services were even done. I decided it was not in my best interest to stay so I decided to leave and asked for my money back since I received no service, I was denied that and told by office manager that I would have to wait 2 or three weeks. I said cant you just reimburse my payment I made or void it in the system. The answer... read more
Business response:
I'm really sorry to hear that, Christine. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Michelle, ADMI
Just when I thought the customer service was the issue, the Florida City Aspen Dental adds to the problems. I finally go in for a rescheduled appointment and when the assistant (quite rudely) asks about my taking antibiotics prior to the session, I quickly and quite surprised say I haven't taken any and inquire about not getting prescriptions or any instructions to take any. She proceeds to prepare for the the session and I ask to speak to the Dentist to inquire about the antibiotics and she rudely says " you ca... read more
Business response:
I’m really sorry to hear that, Billy. The Customer Service team would appreciate the opportunity to speak with you in order to learn more about your experience and address this concern directly: 1-866-767-0890. – Mitch, ADMI
Incompetence!! This place lets too many things fall through the cracks, I'm not sure if it's short staffed with dentists or just plain inept. Either way, I'm going back to my old Dentist.
Business response:
I'm sorry to hear this, Leslie. If you haven't called the Patient Satisfaction team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI
Aspen Dental - Florida City, FL has a 4.7 star rating with 1,020 reviews.
Aspen Dental - Florida City, FL is closed now. It will open tomorrow at 8:00 a.m.