Aspen Dental - Gainesville, FL (Butler)

Tony M. 

on Yelp

a year ago

Bait and switch! Was in the chair when asked if a second procedure was wanted since the Dr had time, I asked for a price of which they provided and I agreed, upon check out the price tripled and I was not allowed to rev the edit with staff. now that I've researched other reviewers this seems to be the norm, beware the bait and switch. 

Kereisha L. 

on Yelp

a year ago

-5 stars (negative 5 stars) the level of unprofessionalism is mind blowin! scheduling an appointment is a waste of time! You'll arrive and they will say, they attempted to call u confirm, but you didn't answer followed by unable to advise what number was used for the contact attempt! Everyone must still be in "training" as no on knows ANYTHING and let's not get started on the "office manager" Ms. Bigg Joke. Don't do it people! Don't waste your time! Oh and they will blame the call center on EVERYTHING. The SW Archer RD lo... read more

Bob O. 

on Yelp

a year ago

ZERO stars. Watch out. Aspen is dealing with so many lawsuits, attorney general complaints and Better Business Bureau complaints. Before you sign up with Aspen, check out the "Stop Aspen Dental" group on Facebook--18,600 members! All horror stories. Besides the lousy up-sale care many patients endured, Aspe uses fraudulent methods in changing your bill after the service is provided, overcharging by the thousands$ and charging for unwanted or non-provided services. Aspen in Butler Plaza, Gainesville, FL charged me almost $9,... read more

Erin A. 

on Yelp

a year ago

I had appointments for my daughter and myself. They took x-rays and wasted our time with a dental plan but did not clean our teeth. I have never had a dental appointment where they did nothing but look at my teeth and not clean them. It was a joke. 

Luis L. 

on Yelp

a year ago

They charged you for things you stated you didn't want. When they request an approval from the insurance based on the insurance they miss things so the estimate is not the accurate one. 

Jim D. 

on Yelp

2 years ago

Stay away, rude receptionists and trying to call into is terrible. This location is known to the chain as having rude people there, the person I spoke to hung up on me. I am doubting that they even have an office manager. If I wanted patients, I would fire the lot and start again. I know it is hard finding people to work, but you have a staff that is driving customers away from this location. I will drive 15 minutes down the road or go anywhere else. 

Romina C. 

on Yelp

2 years ago

Still the same , after few weeks of asking for a receipt , finally calling the billing department they sent it to us and then realized that they did different things that the estimate billing said . Also never got the X-ray that shows my daughter cavity , they sent only the front of the X-rays and the cavity is in the posterior part. I paid $160 and I know now they probably wants to charge me what the insurance didn't cover , after my daughter told them she only a went there for pain in one tooth . They did a whole exam with... read more

Vale T. 

on Yelp

2 years ago

Very poor customer service. My sister had issues with my dental insurance being found and they were very unfriendly when trying to figure it out. 

Kailah U. 

on Yelp

3 years ago

After going to this practice I can honestly say I will never recommend this practice to anyone. I went in for my first appointment to look into getting extractions and dentures (I have bad teeth due to ongoing health issues) I got there and was took to the back had x-rays done and sat done in the chair where I would have my examination done. The dental assistant brings up my x-rays on the screen and goes and gets the dentist. The dentist comes in and examines my teeth telling me that I have to have all my teeth pulled (even... read more