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Aspen Dental - Gainesville, FL (Butler)
- Gainesville, FL
About this business
Location details
3820 SW Archer Rd, STE 10, Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:30 p.m. | |
| Tue | 08:00 a.m. to 5:30 p.m. | |
| Wed | 08:00 a.m. to 5:30 p.m. | |
| Thu | 08:00 a.m. to 5:30 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This was one of my best dental experiences ever. Superb and friendly Janice set me up with x-rays. Mina did a thorough inspection with explanations, and Sabrina in the office was helpful and wonderful. Dr. Benjamin Rophie was wonderful too.
Sabrina is wonderful and the office staff is always so helpful. Very professional and respectful
The process of getting my friends teeth made has been smooth. The complete staff has been helpful, kind and knowledgeable!
This office has a fantastic staff. From the office manage, Stacy, to the assistants: Gabi, Gigi an Alicia, to the dentist Dr. Kang,. What a caring group of people
UF parent writing this review after my gator's horrific experience here. We had read the bad reviews but couldn't find any other local place with appointments available that accepted our plan. We thought, "how bad can it be? Upselling isn't so bad, my Gator is confident and we will just say no to extra services". We just need a cleaning and one cavity filled (found by dentist at home but Gator had to go back to school next day so couldn't get it filled at home dentist). BIG REGRET! we are just glad the experience is over and... read more
Business response:
Hi Pam, we're sorry to hear that the experience didn’t meet expectations. If you're open to sharing more details, we’d appreciate the opportunity to better understand what happened and address your concerns. Please consider reaching out to our Customer Service team at 1-844-296-0187. We're here to help. -The Customer Service Team
I did not like my last experience and the last cleaning I had to put my own Topical Fluoride Varnish at home as the dentist gave me an option as if she wasn't suppose to do that there?? They also do not tell you if a Dentist is in network or not. I will not be returning ever again.
Business response:
Camila, this is not the experience we want for patients and we really appreciate you for taking a moment to share your feedback. We have read your review and will address your concerns with the team in Gainesville, with an eye to improving patient experiences. Should you have any questions or need anything, please don't hesitate to reach out to the team. -The Customer Service Team
I gree with Kereisha L., -5 stars! I initially went here because doctor was listed as an active preferred provider with my insurance. But no, I was refused service as a new patient. So, I joined Aspen Dental across town (who then could not get me in for a dental emergency when I broke my tooth.). I was told to go and try this office again as I was now "A Nation-Wide Aspen Dental Patient." But no, I was still refused emergency care even though the doctor listed as a preferred provider was still there. Aspen Dental says... read more
Business response:
This is not the experience we want for our patients, Daniel. Please reach out to our Customer Service team at 844-296-0187, so we can work to find a resolution.
Office staff is very nice! DDS, not so much. Although there are many dentists listed at this address loxlly, only one is actually still practicitng. More importantly, be aware that this chain is known for pushing full dentures over other options. When they did it at my appointment, I check online national reviews and found many lawsuits and poor BBB ratings.
Business response:
We regret that your visit didn’t meet expectations, JF. We’re always striving to improve and appreciate the opportunity to take your feedback.
giant uninterested corporate entity, designed to grind people through the mill like a product. first to book an appointment, you call a centralized location that has no idea or interest in checking the location hours of the local office. then the appointment will be rescheduled at the last minute. when trying to book the appointment on the phone, they won't allow you to book in for a procedure.they won't even discuss it...you will be palmed off ,and told to discuss it with the receptionist. when you get to your appoint the d... read more
Business response:
I’m sorry your first visit didn’t live up to expectations, Tania. New patient appointments include x-rays and full comprehensive exam with the doctor and hygienist. From there, the team is able to make recommendations and discuss options that meet one’s individual needs. When schedules allow, offices do make the effort to offer treatment same day, but it’s not always possible.
Frequently asked questions about Aspen Dental - Gainesville, FL (Butler)
How is Aspen Dental - Gainesville, FL (Butler) rated?
Aspen Dental - Gainesville, FL (Butler) has a 4.2 star rating with 679 reviews.
When is Aspen Dental - Gainesville, FL (Butler) open?
Aspen Dental - Gainesville, FL (Butler) is closed now. It will open on Monday at 8:00 a.m.