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Aspen Dental - Jacksonville, NC
- Jacksonville, NC
About this business
Location details
1280 Western Blvd Unit 200, Jacksonville, NC, 28546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 4:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | 08:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
RecommendedI recommend Aspen Dental here in Jacksonville with a huge 5 stars!! First time here and Kelsey Crady has been amazing taking care of me!!! Great team here :)
Business response:
I'm glad you enjoyed your first visit, Dana. Patient satisfaction is very important to Aspen Dental practices, and it's great to hear that the team helped you have a 5-star experience. - Emily, ADMI
This place sucks. They make endless excuses as to why they screwed up something and have the audacity to make you reschedule. I will never go back to them for any work nor will I ever recommend them. I wouldn’t send my worst enemy here.
Business response:
I'm sorry that you didn't have a positive experience, Grayson. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. We will share your thoughts with our teams with an eye to always doing what we can to improve the patient experience. - Heather, ADMI
Horrible customer services...stay away. They sell services you do not need.
Business response:
Hi Rafel, I'm very sorry your experience didn't live up to expectations. Each care plan is crafted to fit ones individual needs, so the team at your local office will be best able to address any concerns you may have. Thank you! -Dawn,ADMI
Googled emergency dental services in Jacksonville and Aspen came up. So I gave them a call for a cracked / chipped tooth. I was happy the call center person I first spoke with made me an appt. for the next morning, but later that afternoon the actual Aspen franchise in Jacksonville called me back and said it wouldn’t be til Thursday to see me , knowing there would be an initial exam, and a subsequent visit for the extraction , I went ahead with them and waited til Thursday. After the exam , I was ushered into a room with the... read more
Business response:
I'm sorry your experience didn't live up to expectations, Rhyne. If you would like to discuss this in further detail, don't hesitate to reach out to the Customer Service Team: 1-866-767-0890. - Mitch, ADMI
Would not recommend this dental office. Rude receptionist and not accommodating.
Business response:
I'm sorry that you didn't have a positive experience. Thank you for sharing your feedback with us so that we can continue to improve patient experiences. - Michelle, ADMI
even when you make appointments with them they will randomly change the times and not tell you, or you can talk to other receptionist and change the time and no one seems to know what's going on. when you point out the issue to them they ignore you and go on about their day skipping you and the appointment time you changed to (with their receptionist) until they can hunt down that person even if it takes an hour or longer. such a mess. such a bad experience. they never have enough staff either... they always have only one ... read more
Business response:
I'm sorry to hear this, Robin. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI
Don't go here unless you want to be told BS! The dentists are great, the office staff is rude and thinks it's ok for people to work while under the influence of pain meds with no regard to the patient. The receptionist is the only exception.
Business response:
I’m really sorry to hear that. The Customer Service team would appreciate the opportunity to speak with you in order to learn more about your experience and address this concern directly: 1-866-767-0890. – Mitch, ADMI
Worst dental experience ever. I called to schedule a cleaning and a cleaning only. I was lied to multiple times when asking questions about the price and services I was asking for while being told todays services were free. I knew better! After a 60 min wait, xrays, 'checkup' and NO cleaning I was told I owed $105. I would NEVER recommend this company to anyone!
Business response:
I'm sorry your experience didn't live up to expectations, Dale. If you would like to share more details about your visit, the Patient Satisfaction team would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI
Friendly enough place but when it came time to make appointment to get work done they would not let me spend 4200.00 bucks and make an appointment because I did not have MY ID. Can you believe it. I made the original appointment online and they did not ask for any identification when I got there but to schedule the work no way without ID. I burned my original by accident and have old license until my appointment on 26th to get replacement. Did not matter that I have my SS card, charge cards, and numerous other things fishing... read more
Frequently asked questions about Aspen Dental - Jacksonville, NC
How is Aspen Dental - Jacksonville, NC rated?
Aspen Dental - Jacksonville, NC has a 4.3 star rating with 791 reviews.
When is Aspen Dental - Jacksonville, NC open?
Aspen Dental - Jacksonville, NC is open now. It will close at 6:00 p.m.