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Aspen Dental - Jacksonville, NC
- Jacksonville, NC
About this business
Location details
1280 Western Blvd Unit 200, Jacksonville, NC, 28546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 09:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Awful experience. My wife just went in for a very painful broken tooth. They said the examination would be free. 2 hours later and a huge sales pitch later they wouldn't even issue antibiotics without agreeing to a payment plan for future work done. She had to go back in to finally ask if she was even going to get antibiotics for the infection and they didn't bother prescribing anything for pain. They literally just want you to agree to an outrageous payment plan and do not care about actually helping you until then.
Business response:
I'm sorry that the experience didn't live up to expectations. If you have any questions about the care plan you received, please don't hesitate to reach out to the team. – Dawn, ADMI
They did not help with the emergency issue that I had. And while I was understanding of the fact that it’s hard to diagnose in one shot I am still appalled at the way my situation was handled. Two days after the temporary fix came off I went to them and told them that I thought maybe there was an infection. They were too busy to see me so I asked if they could call in an anabiotic I was told that they would do that but I just needed to be patient and wait till the end of the day. I stopped by the office towards the end of th... read more
Business response:
I'm really sorry to hear that, Cindy. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
These people won’t answer their phone! Four days in a row I have left msgs and tried every single option on every single number on the net as well as emergency phone numbers and I can’t find anyone to help me!!!
Business response:
I'm so sorry about the trouble you're having, Stacy. We want patients to get the care they need. Please call us at 1-800-277-3633 or visit AspenDental.com/virtualcare to connect with a virtual care coordinator who can better understand your needs. In this time when COVID-19 is influencing how we live and work, please understand that Aspen Dental practices continue to follow guidance from the ADA, CDC, and many states, with many offices still focusing patient care on emergency or urgent care needs. Be well – Your Aspen Dental... read more
RecommendedAspen Dental is the absolute worst and would never recommend anyone going to this place , I went there for two crowns and after they messed up both teeth I had to go to a Specialist for two root canals so instead of it costing me 2000 it ended up costing me 5000
Business response:
We’re happy to know you had a great experience, Michael. Thank you for sharing! – Courtney, ADMI
They made my adult daughter cry and feel bad about herself. They cut her gums and wouldn't give her anything for pain. They were suppose to call in a prescription for her but never did. They were rude and had her in more pain when she let than she did when she got there. I will never recommend you all to anyone.
Frequently asked questions about Aspen Dental - Jacksonville, NC
How is Aspen Dental - Jacksonville, NC rated?
Aspen Dental - Jacksonville, NC has a 4.3 star rating with 781 reviews.
When is Aspen Dental - Jacksonville, NC open?
Aspen Dental - Jacksonville, NC is closed now. It will open at 9:00 a.m.