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Aspen Dental - Kyle, TX
- Dentists
- Kyle, TX
About this business
Location details
18900 IH-35, Kyle, TX, 78640, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | Closed | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I finally found a good dental office that is very clean and new. Making an appointment was the easiest I've ever experienced online. The location is right off the 35 and close to my home. The staff was very nice with only a few minutes of wait time. Taking xrays was rough on the inside of my mouth, the stick they have you bite down on has sharp sides and scuffed the inside of my mouth and I wish it had something smoother or softer. The xrays did come out great. The direction on the work needed for my teeth was what I hoped f... read more
Play relaxing instrumental music not bar dance music. New staff needs to be supported. If insurance is covered then it is helpful to let me know if specialists are also covered.
Business response:
Hi Marci. Thank you for bringing this to our attention. Your feedback is incredibly important to us. We’ve reviewed your concerns and they will be addressed as we're always working to improve the experience for our patients. Again, thank you for taking the time to share your thoughts with us.
Have been going there for several years, and my family are patients as well, however I had an appointment scheduled 6 months and I confirmed the appointment a week before the appointment through the text and email reminders that they sent me and even received a reminder 2 hours before and after I checked in they told me that they gave my appointment to someone else
Business response:
Thank you for allowing us to address this, Scott. We understand how important accurate scheduling and clear communication is to our patients. Your feedback regarding your appointment experience will be reviewed with our team. We strive to provide a smooth and efficient experience for every patient, and feedback like yours helps us evaluate our processes. Again, thank you for bringing this to our attention.
Office is extremely disorganized. Their computers/phone systems are always down, last year it took me months and months just to get a copy of a receipt that my insurance had requested. Eventually I got fed up and switched dentists. It's a shame because I liked my dental hygienist but it's just not worth all the hassle.
Business response:
We’re sorry your experience didn't live up to expectations, Joey. We value your feedback and will pass your message along to the Customer Service team so they can address your concerns.
Had two extractions of teeth from a broken bridge, where the teeth shattered from age. The removal of the stumps was very painful, caused a bad infection, and bruised my face inside and out. Do not recommend this place.
Business response:
We are sorry for any trouble you're having, Dan. We will pass your message along to the team, so they can address concerns. - The Social Care Team
The worst experience I've ever had!!! I had teeth pulled and wasn't given after care instructions and I was in pain for weeks afterwards. My face was bruised after one of my visits. There is no care for people at this office. Every time I went in I was told I owed more money and no reasonable explanation. I'm still being hounded for more money by them.
Business response:
I am very sorry to hear this, Sheri. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Kyle. If you would like to speak with them in the future, please let us know. - Garlen
On February 21st, 2023, I went to the Aspen Dental Office in Kyle, TX located at 18900 IH-35. They were offering free exam and x-rays. After the exam, they stated they wanted to do a deep cleaning and 2 crowns. The lady in the front office told me she could find me a discount plan that would save me money. It would cost a couple hundred dollars but save me over $4000 on the total treatment plan. I agreed to purchase the plan. I went in for the deep cleaning and was charged $1580. About a little over 2 months later, I ... read more
Business response:
I'm really sorry to hear that, Lilli. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you. Please call us at 1-866-767-0890. We look forward to speaking with you. – Dawn, ADMI
Aspen dental has been a huge mistake on our part. Rude office staff and office manager. Extra charges that were not included in our original package. I called to clarify and the office manager got rude with me. She huffed at me with exasperation and called me honey. That was uncalled for and extremely unprofessional. The work done to date has been rudimentary and in several instances incorrect and the dentist didn't even know that a certain chemical used can cause allergic reaction. She'd never heard of it. Web searches show... read more
Business response:
I'm really sorry for any trouble you're having, John. If you haven't called the Patient Satisfaction team yet, you can reach us directly at 1-866-767-0890. - Heather, ADMI
I had fillings done here in late August 2022 and when I got home I couldn't even fit floss through one of them. Today as I was flossing my teeth gently a piece of my new filling fell out. These dentist are a JOKE. Avoid this expensive and horrible quality dental "work" at all cost. It's so expensive you might as well just pay the same and go to a more reputable dentist.
Business response:
I'm really sorry to hear that, Alexis. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Michelle, ADMI
Frequently asked questions about Aspen Dental - Kyle, TX
How is Aspen Dental - Kyle, TX rated?
Aspen Dental - Kyle, TX has a 4.3 star rating with 604 reviews.
When is Aspen Dental - Kyle, TX open?
Aspen Dental - Kyle, TX is open now. It will close at 5:30 p.m.