This profile has been claimed by the business owner or representative.
Aspen Dental - Lawrence, NJ
- Dentists
- Lawrence Township, NJ
About this business
Location details
2495 Brunswick Pike STE 33A, Lawrence Township, NJ, 08648, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:30 p.m. | |
| Tue | 08:00 a.m. to 5:30 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 5:30 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | 08:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
People here were so nice! Patty specifically was very helpful and patient. Definitely the best dental care I've gotten in a long time. 10/10
Aspen Dental is a tremendous example of customer service. I had a few issues with United Concordia and the staff was so patient through all of my grievances to get me a dental exam. They did what they could with what I could offer to get me taken care of. Their care is wonderful and they helped this military member get the service he needed. Thank you Aspen Dental Lawrenceville.
Everyone very friendly yet professional. Office was conveniently located and very clean.
Moving to this area a couple year ago, I tried a couple of different dental offices and as soon as I went to this Aspen Dental location I knew this one was the one. Every member of the office staff I've interacted with has been very nice and more importantly, extremely helpful and good at their jobs. Ive had multiple procedures done here and so has my wife from wisdom tooth removal, routine cleanings, aligners (Aspen dental is much cheaper and as high as quality as Invisalign), tooth filings, and more done by multiple member... read more
I was a new patient at Aspen Dental and I went in for a check-up/initial visit. This appointment lasted almost TWO hours due to how long I had to wait for the dentist to come into the room, for him to end up being there for 5 minutes. I did not complain at all because I understand things get busy. They do not let you do a cleaning on the same day as the check-up so I scheduled the cleaning for two weeks later. I was running late on that day and the office called, I profusely apologized and said I was on the way. They told ... read more
Business response:
Thank you for allowing us to address this, Jayda. We understand how important accurate scheduling and clear communication is to our patients. Your feedback regarding your appointment experiences will be reviewed with our team. We strive to provide a smooth and efficient experience for every patient, and feedback like yours helps us evaluate our processes. Again, thank you for bringing this to our attention.
I booked an appointment for a Saturday close to 2 months in advance and was called 4 days prior to the appointment saying the Dentist was switching His availability to the following Saturday causing an inconvenience to restructure my week. At my new appointment they make me go through new patient information that I already submitted online. They pretended they didn't know what I was there for. Took my X-rays, and started the process of examining my teeth. They randomly asked me to go to the reception to go over my insuranc... read more
At one time, this was a trusted location with a staff that was second to none however, a significant change has occurred and it's not for the better. While several staff members still provide a positive in office experience, they're also seem to be a change; this requires them to work within new office parameters As a longtime customer, I've found its time to look elsewhere for my dental health needs; I've already found a new practice by the way. I've been seriously hurt from a tooth extraction that became infected! Appoin... read more
Business response:
Thomas. these are not the experiences we want for patients and we really appreciate you for taking a moment to share your feedback. We have read your review and will address your concerns with the team in Lawrence Township, with an eye to improving patient experiences. Should you have any questions or need anything, please don't hesitate to reach out to the team. -The Customer Service Team
Aspen Dental is the boiler room of dentistry. They're the most corrupt and incompetent company in America. They're only in business because they serve seniors, minorities and migrants. I went in with a tooth extraction and walked out with a bill for $25,000. No honest dentist would ever work for Aspen Dental.
Business response:
We’re sorry you feel this way, Thomas. We regret that your experience didn't live up to expectations and wanted to let you know that we have read your review and will address concerns with the team with an eye to improving future patient experiences. If you have any questions about the care plan you received, please don't hesitate to reach out to the team. -The Customer Service Team
I came in for a dental exam and cleaning. With my dental insurance they would only do an exam and I had to come back for the cleaning. They tried to make me pay 20 dollars over my insurance for a uv light to look for hpv cancer. I am not at risk for this. When I came back for my cleaning they told me I had to pay 80 dollars for gingivitis treatment when I only asked for a cleaning. I said no and the hygenist accused me of yelling and what I said was no. I feel setup. If insurance isn't covering it then its not standard care.... read more
Business response:
We're truly sorry to hear this, Phillip. We take pride in our customer care. We wanted to let you know that we’ve have read your review and will address concerns with the team, always doing what we can to improve patient experiences. Thanks for taking a moment to let us know about your experience and sharing your feedback with us.
Frequently asked questions about Aspen Dental - Lawrence, NJ
How is Aspen Dental - Lawrence, NJ rated?
Aspen Dental - Lawrence, NJ has a 4.6 star rating with 699 reviews.
When is Aspen Dental - Lawrence, NJ open?
Aspen Dental - Lawrence, NJ is closed now. It will open tomorrow at 8:00 a.m.