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Aspen Dental - Marble Falls, TX
- Dentists
- Marble Falls, TX
About this business
Location details
2400 Highway 281, Suite 100, Marble Falls, TX, 78654, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This place needs to go out of business the worst experience and customer service not worth calling and making a appointment they never keep appointments and we'll try and reschedule you everytime and while they have you they always try and over sale you on something me and my wife we'll never recommend or go back to this so called dentist office
Business response:
Hi Anthony, thank you for bringing this to our attention. We want all of our patients to feel supported and the experience you described is not what we aim for our patients. We’ve reviewed your concerns and they will be addressed as we're always working to improve our services. Again, thank you for taking the time to share your feedback with us.
This place was awful! First I used my one visit for 6 months. To get a filling and cleaning. They left the numbing stuff on my gum too long and it caused a huge blister. They refused to acknowledge any responsibility the next day. They refused to give me my regular cleaning even though I'd had my teeth cleaned 5 months earlier. Said I needed a deep cleaning at $1200 also $5000 worth of dental work. That I didn't need. Lastly my filling fell out after 2 months. I would never go back to them again. They are only out to get ... read more
Business response:
Hi Diane, no one should feel unsupported during a dental appointment, and we appreciate you bringing your experience to our attention. We strive to provide the best care for our patients and we take your concerns seriously. Please know we hear you, understand how you’re feeling, and are actively addressing your concerns. Thank you for your patience in the meantime.
If I could give zero stars I would. I spent THOUSANDS of dollars on a periodontal disease lab with them and they keep rescheduling my cleanings due to not having a hygienist. I am supposed to have cleanings every 3 months and now haven't had a cleaning in over 6...so back at square one with my mouth health. Take your hard earned money somewhere else.
Business response:
Kaylee, our team would appreciate the opportunity to look into your experience further. Please give us a call at 1-844-296-0187, so we can address your concerns. -The Customer Service Team
Very very bad dentures! Have had to come twice when one of my front teeth fell out TWICE in 4 weeks! Do NOT come here!!!
Business response:
Xan, this is not the experience we want for patients and we really appreciate you for taking a moment to share your feedback. We have read your review and will address your concerns with the team in Marble Falls, with an eye to improving patient experiences. Should you have any questions or need anything, please don't hesitate to reach out to the team. -The Customer Service Team
I should have read these reviews! Do NOT go to this facility for oral care! The ladies from front to back are great, except for the manager! She is stern, and, after you have something completed there, she WILL NOT return a phone call after numerous attempts. The work they did, after I spent hundreds & hundreds of dollars didn't hold up a year & I ended up having to have one of my few molars extracted by an oral surgeon! A lot of pain physically & checkbook, l would NEVER recommend them!! Office either needs to close or den... read more
Business response:
We're very disappointed to hear this, Alene. Our team would appreciate the opportunity to look into your experience further. Please give us a call at 1-844-296-0187, so we can address your concerns. -The Customer Service Team
My visit was very painful and unprofessional. They try to up sell other procedures. The head dentist didn't even come in to check after the cleaning. Never go back
Business response:
Joi, we regret that your experience didn't live up to expectations and wanted to let you know that we have read your review and will address concerns with the team with an eye to improving future patient experiences. If you have any questions about the care plan you received, please don't hesitate to reach out to the team.
If you ate thinking of going to Aspen Dental in Marble Falls don't they screwed me really bad I gag with top denture and they want me to pay extra for bottom and they never told me that and that both top and bottom were temporary then now they want to charge me for bottom and that I was going to keep top as permanent and they lock me into a 3 yr loan that I can't afford and to top it off they look like kids teeth I'm a grown woman not a kid I can't eat certain foods and how they're made its really hard to chew
Business response:
We’re disappointed to hear this, Toni. Please reach out to our Customer Service team at 844-296-0187, so we can work to find a resolution.
Bad reputation for billing "mistakes." Hostile manager. Shame as care is pretty good. Lots of complaints on social.
Business response:
We are very sorry to hear this, Gregory. We wanted to let you know that we did pass your feedback along to our Customer Service team so that they could address concerns with the team in Marble Falls. If you would like to speak with them in the future, please let us know.
This is an up date to my first review when they told me to go get my bottom teeth somewhere else. Their response to almost all negative reviews is that they will pass the information on to their team. And nothing happens after that, Except ..... now I just received a bill from them for something like 1300. Dollars and another bill for 127 that they just now submitted to the wrong ins company, why in the world would they wait 9 months after the fact to submit the bill? I received a letter from my current insurance. Company st... read more
Business response:
I am very sorry to hear this. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Marble Falls. If you would like to speak with them in the future, please let us know. - Garlen
Frequently asked questions about Aspen Dental - Marble Falls, TX
How is Aspen Dental - Marble Falls, TX rated?
Aspen Dental - Marble Falls, TX has a 4.3 star rating with 509 reviews.
When is Aspen Dental - Marble Falls, TX open?
Aspen Dental - Marble Falls, TX is closed now. It will open tomorrow at 8:00 a.m.