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Aspen Dental - Mechanicsville, VA
- Mechanicsville, VA
About this business
Location details
7318 Bell Creek Rd., Mechanicsville, VA, 23111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 5:00 p.m. | |
| Tue | 08:30 a.m. to 5:00 p.m. | |
| Wed | 08:30 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:30 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I arrived at Aspen Dental for my 5 PM appointment that I made 2 weeks ago and the door was locked. There were people inside and a lady came to the door and said “can I help you?” I told her I was there for my appointment at 5 PM. She says “all of our appointments are cancelled today for a corporate training meeting.” I did not receive any calls, emails, or texts and left work early for this. So I said, “I did not receive any communication of this and arranged my whole schedule for this appointment.” She looked at me and said... read more
Business response:
I'm so sorry to hear this, Jadelin. I encourage you to let the Customer Service team know about your experience with the staff, so they can address your concerns directly with the office: 1-866-767-0890. - Mitch, ADMI
NOTHING WORKS HERE! And Aspen Dental still owes me money that they overcharged. It has been over 6 months and not only they didn’t pay, they also lied about doing a refund. This confusion happened because they didn’t process my insurance card, after making me wait over 2 hours to speak with someone about insurance the first time I went there. Also, they canceled my second appointment without notifying me and I only found out when I got there. That was probably for the best, because they ended up never touching my teeth. My h... read more
Business response:
I'm sorry you didn't have a pleasant experience; this was not what we want for our patients. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI
They advertised products/procedures to me instead of actually fixing the problem I came in for. After seeing 3 other professionals, the dentist comes in all of 5 minutes to recommend future services to me without even addressing the current pain I was in. I had to ASK her what they were going to do about it at the END of the consult. She gave me 10 ibuprofen to last me 3-4 weeks until my next appointment. Low and behold, I had an abscess. I later went to Patient First to get some antibiotics for the abscess that at least 3 o... read more
Business response:
I'm very sorry to hear this. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you about this experience: 1-866-767-0890. - Krista, ADMI
Very disappointed! Bait and switch scam! They told my autistic daughter they would accept her insurance. Then after her initial intake visit they gave her a $5100 estimate and stated she "could make payments" and encouraged her to start these treatments. The professional thing to do would say "I'm sorry, we don't take your insurance, we recommend finding someone who does." Very disappointed in the lack of professionalism and trying to scam a neuro divergent young adult. (adding that their bait and switch insurance scam seems... read more
Business response:
Meredith, This is not the experience we want for our patients. I encourage you or your daughter to connect with the Customer Service Team, so they can address these concerns directly: 1-866-767-0890. - Mitch, ADMI
Disappointed went in there today March the 16th and because I was sniffing and sneezing your workers assumed I had to coronavirus. Very impatience nurse one of them kept giving me nasty looks. Unprofessional to say the least the woman up front was a nasty piece of work I will never ever come back here again, that's obviously what you wanted anyway just by the way you treated me. By the way I have allergies this happens every season, and I've been checked for the virus I'm clean
Business response:
Hi Bella, We value your feedback, and I'd really like to take a moment to talk to you about your visit. Patient and employee care is very important to us. Offices are following the precautionary standards set by the CDC to help prevent the spread of the virus, but we welcome your feedback in order to continue to improve patient experiences. You can reach the Patient Satisfaction team directly by calling 1-866-767-0890. - Dawn, ADMI
The first issue is your commercial needs to change. Affordable is not a word that can be used to describe anything about Aspen Dental.
Business response:
I'm so sorry to hear this, Mary. I will certainly pass this information along to the staff, so they can address your concerns. If you would like to discuss further, please call me at (844) 296-0187 extension 201791 I will be happy to speak with you. — Tammy, ADM
Frequently asked questions about Aspen Dental - Mechanicsville, VA
How is Aspen Dental - Mechanicsville, VA rated?
Aspen Dental - Mechanicsville, VA has a 4 star rating with 529 reviews.
When is Aspen Dental - Mechanicsville, VA open?
Aspen Dental - Mechanicsville, VA is closed now. It will open tomorrow at 8:30 a.m.