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Aspen Dental - Mohegan Lake, NY

4.2
  • Mohegan Lake, NY

About this business

Location details

3130 East Main Street, STE 200, Mohegan Lake, NY, 10547, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 6:00 p.m.
Tue08:00 a.m. to 5:00 p.m.
Wed08:00 a.m. to 6:00 p.m.
Thu08:00 a.m. to 5:00 p.m.
Fri08:00 a.m. to 2:00 p.m.
SatClosed
SunClosed
4.2419 reviews
Violet C.'s profile image
Violet C. 
rating
2 years ago

Everyone was nice, at the first visit, from the front desk to the x-ray technician and the dentist. Beautiful office too. My only hesitation is that they don't seem to have enough appointments with dental hygienists or the specialists are only in the office once or twice a month so getting care for more serious issues takes time. Also, the original estimate included an expensive toothbrush without asking if I wanted to purchase one. I had it removed when I found out. I paid for everything up front but didn't get appointme... read more

Business response:

Thank you for sharing your experience and feedback, Violet. If you would like to discuss any of your concerns in further detail, please reach out to the Customer Service Team: 1-866-767-0890. - Mitch, ADMI  

Sandy Z.'s profile image
Sandy Z. 
rating
3 years ago

I've never been crazy about dentists and I actually have a fear of going to the dentist. I've had a lot of tooth issues and recently had a get a denture. I didn't have my own dentist so I made an appointment at Aspen Dental. The people are very nice and helpful and had nothing but great experiences with them. I highly recommend Aspen Dental. 

Business response:

It's so nice to hear your experience was positive with the Aspen Dental team in Mohegan Lake, Sandy. Thanks for taking the time to share! - Krista, ADMI 

Terri M.'s profile image
Terri M. 
rating
4 years ago

I'll be the first to review Aspen Dental. I had an appointment today -my second one- to have a few things taken care of. I'm usually nervous when I go to the dentist and I was today too! But some of that is past experiences. I have to say Aspen Dental has a great staff and dentist. The dental hygienist is a very caring and does a terrific job. The dentist is also a very caring and concerned that you feel relaxed and does a terrific job. The entire staff is very friendly and caring. The atmosphere at Aspen Dental is a a... read more

Business response:

That's so wonderful to hear, Terri! We’d love to be able to share your review with our teams, so they can recognize the staff in Mohegan Lake. If you’re willing, please fill out the form at https://www.surveymonkey.com/r/ShareWithSocial. Thank you! - Krista, ADMI  

Theresa V.'s profile image
Theresa V. 
rating
a week ago

I made an emergency appointment for my husband with "Stephanie," she was very helpful. It was an emergency as my husbands face was swollen and he was in pain. We gave Stephanie all our information and she told us that Aspen Dental did not take our insurance, but they had a $29.99 special and that they would work with us. I was iffy about it, but he really need to see a dentist. We were getting ready to leave for our 1pm appointment and we received a call around 12:15, from "Margarita" that she was cancelling our appointment... read more

Business response:

We totally get that reviews play a big role in choosing a dentist, Theresa. We're all about providing great care and would love the chance to show you what makes us different. If you have any questions or concerns, feel free to reach out. We’re here to help!  -The Customer Service Team 

Anthony G.'s profile image
Anthony G. 
rating
a week ago

I cracked a tooth so I made an appointment and was told I required a crown for $2,500 (no insurance). I wanted the tooth pulled and the dentist refused. I purchased AARP's Dental Dental insurance, top plan, and the crown was designed and installed, no issues. I paid a deposit upon design and the balance upon installation. A few weeks later I received a bill for an additional charge for a deductible. I called, stating I paid the balance and should not incur further charges to which they replied "we'll send you to collection".... read more

Business response:

We’re so sorry to hear about the trouble you're having, Anthony. We have a dedicated team that would be happy to help with billing concerns. Please reach out to them directly at 1-844-296-0187. -The Customer Service Team 

Katelynn F.'s profile image
Katelynn F. 
rating
a year ago

I had a root canal done here two years back. Ever since I've been experiencing pain on and off. I even went back to get it looked at a few times. Had X-rays redone and they said "everything was fine". I recently started having terrible tooth pain that shouldn't hurt since it was a root canal. Went to a different dentist and I have a huge infection! Where now I need to see a specialist and have this root canal redone! Avoid going here at all costs!!! They completely disregarded my pain. The dentist that diagnosed my infecti... read more

Business response:

We are very sorry to hear this, Katelynn. We wanted to let you know that we did pass your feedback along to our Customer Service team so that they could address concerns with the team in Mohegan Lake. If you would like to speak with them in the future, please let us know. 

Donovan M.'s profile image
Donovan M. 
rating
a year ago

I don't usually write reviews, but felt that this was warranted. The first experience with Aspen dental was good. My dentist in Mahopac retired, and I needed a new dentist. Since the first visit, I had 2 crowns put in by Aspen dental. A week ago, one of the crowns came off. This was the second time this happened, and I called them for an appointment. They made an appointment for me a week later, and the appointment was for Tuesday at 8am. On Monday I got a voicemail from them stating that my dentist was not going to be in t... read more

Business response:

I'm sorry for any trouble you're having, Donovan. I will pass your message along to the team, so they can address concerns. - Sophia 

Eva G.'s profile image
Eva G. 
rating
a year ago

The Mohegan Lake location could care less at your needs or comfort. I had an emergency my denture broke and I needed a repair. I was told that the first available appointment was in 5 days! I told them it was an emergency and that I had no denture. The office manager had an attitude and were not compassionate or had any empathy for my situation. This happened on a Thursday, they expected me to wait until Tuesday to be seen. No denture for 5 days. Why advertise walk ins and emergency services when this is not true! F... read more

Cheryl B.'s profile image
Cheryl B. 
rating
a year ago

First, let me start with the fact that I'm in a state of shock. I went today for my appointment and I cannot believe the dishonesty and discussed that I feel for this place i'm gonna call the Better Business Bureau after this review. I've also left a bad review on everything sight that I could possibly see about Aspen dental Mohegan Lake New York. I went in today for my appointment for a cleaning and they did x-rays and they stopped and didn't do a cleaning to tell me that I needed to have some deep cleaning done because I ... read more

Business response:

I'm really sorry to hear this, Cheryl. I wanted to let you know that I did pass your feedback along to our Customer Service team so they could address concerns with the team in Mohegan Lake. Thank you! Dawn- 

Frequently asked questions about Aspen Dental - Mohegan Lake, NY

How is Aspen Dental - Mohegan Lake, NY rated?

Aspen Dental - Mohegan Lake, NY has a 4.2 star rating with 419 reviews. 

When is Aspen Dental - Mohegan Lake, NY open?

Aspen Dental - Mohegan Lake, NY is closed now. It will open tomorrow at 8:00 a.m.