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Aspen Dental - New Caney, TX

4.3

About this business

Location details

21690 US Hwy 59, STE 100, New Caney, TX, 77357, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 5:00 p.m.
Tue08:00 a.m. to 5:00 p.m.
Wed08:00 a.m. to 5:00 p.m.
Thu08:00 a.m. to 5:00 p.m.
Fri08:00 a.m. to 1:00 p.m.
SatClosed
SunClosed
4.3658 reviews
Donald C.'s profile image
Donald C. 
rating
4 months ago

Easy to work with and service has greatly improved in last 3 months. Would recommend! 

Dana Boswell's profile image
Dana Boswell 
rating
5 months ago

After calling Aspen Dental - New Caney for emergency care, I was given an immediate appointment with the best service. Each person understood how I was feeling and went to great lengths to help me after experiencing a very painful toothache. The situation was quickly resolved after giving me options with prices. I would highly recommend Aspen Dental - New Caney for your dental needs. The prices were very reasonable! 

Pamela G.'s profile image
Pamela G. 
rating
a year ago

The people who work here are very professional. They work with you and want to be sure your comfortable I had a root canal with no pain- We both had deep cleaning and hygienist Was so careful and did a great job! They discuss your charges and treatment before you it's done -any questions -they work with you one on one -even finance Their smiles and atmosphere makes you feel comfortable The office staff is very professional - easy to schedule We're glad we changed to this location on Hwy 59 and 99 in Porter,Tx 

Tanisha R.'s profile image
Tanisha R. 
rating
a year ago

First off, their yelp reviews are horrendous; If you want a proper review of this Aspen location in New Caney, go over to google and you will have more context with the service(s) and what they offer. I took a chance and decided to visit this office being that I used to go to Complete Dental Care in Kingwood...They no longer have hours that accommodate my after-work needs. Aspen is closer for me and meets my schedule needs, so points for convenience in areas that apply. I went in for pain and a consultation. Doctor B was ... read more

Business response:

We're very happy to hear the New Caney team took excellent care of you throughout your first visit, Tanisha. Thank you for sharing your experience so far! 

Ari O.'s profile image
Ari O. 
rating
2 years ago

friendly staff. They explained all my treatment in detail, offered appointments that worked with my school schedule 

Business response:

I hope your future visits are just as pleasant, Ari! Thank you for sharing. - Mitch 

C W.'s profile image
C W. 
rating
2 weeks ago

Went to get new dentures made. impressions made, was told my new dentures would be ready in 2-3 weeks. I heard nothing for 2 months. When I called to check, I was told that "unfortunately" I would have to have impressions made again and start the process over. No phone call, no update until I called them. Technicians were rude during my visit. I just told them to just refund the money ($1400) that I had already paid. Never been treated like this in any dentist office. 

Business response:

Hi there, thank you for bringing this to our attention. This is not the experience we aim to provide our patients, and your feedback truly matters to us. We strive to ensure our patients feel supported and cared for throughout their visit, and we’ll continue to work on improving our service moving forward. Again, we appreciate you sharing your feedback. 

Greg S.'s profile image
Greg S. 
rating
3 weeks ago

Why Aspen Dental invests in such poorly run dental offices is sure to ruin their reputation & bottom line. This office is terribly run & their owner is taking on another office that inevitably will be disappointing. I easily found a MUCH better place. 

Business response:

Hi Greg, thank you for sharing your feedback. If you're open to sharing more details, please call us directly so we can learn more about your experience. We strive to provide the best care for our patients and we take these concerns seriously. 

Julie A.'s profile image
Julie A. 
rating
6 months ago

Lali is the worst for customer service. She does not know how to speak to her patients and does not even acknowledge your issue. I refuse to go back. Good thing they are not the only one in New Caney. 

Business response:

We're truly sorry to hear this, Julie. We take pride in our customer care. We wanted to let you know that we’ve have read your review and will address concerns with the team, always doing what we can to improve patient experiences. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. -The Customer Service Team 

Patricia M.'s profile image
Patricia M. 
rating
6 months ago

I chose this dental office because scheduling my first appointment was a breeze and the location was only about 10 minutes from my home. I thought it would be convenient, but unfortunately, that was not the case. My first visit was a regular exam and checkup, followed by a cleaning on a separate visit, which went completely fine. After that, I scheduled a wisdom tooth extraction but had to cancel the appointment. I was told I would receive a full refund (almost $1,000), so I went ahead and canceled. That same day, I also sc... read more

Business response:

We’re very sorry for any frustration this has caused. We’ve connected with your local office, and they confirmed they were able to complete your refund. If you need any further assistance, please don’t hesitate to contact us again. -The Customer Service Team 

Frequently asked questions about Aspen Dental - New Caney, TX

How is Aspen Dental - New Caney, TX rated?

Aspen Dental - New Caney, TX has a 4.3 star rating with 658 reviews. 

When is Aspen Dental - New Caney, TX open?

Aspen Dental - New Caney, TX is open now. It will close at 5:00 p.m.