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Aspen Dental - New Caney, TX

4.3
  • New Caney, TX

About this business

Location details

21690 US Hwy 59, STE 100, New Caney, TX, 77357, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 7:00 p.m.
Tue08:00 a.m. to 5:30 p.m.
Wed08:00 a.m. to 5:30 p.m.
Thu09:00 a.m. to 7:00 p.m.
Fri08:00 a.m. to 1:00 p.m.
SatClosed
SunClosed
4.3581 reviews
Pamela G.'s profile image
Pamela G. 
rating
8 months ago

The people who work here are very professional. They work with you and want to be sure your comfortable I had a root canal with no pain- We both had deep cleaning and hygienist Was so careful and did a great job! They discuss your charges and treatment before you it's done -any questions -they work with you one on one -even finance Their smiles and atmosphere makes you feel comfortable The office staff is very professional - easy to schedule We're glad we changed to this location on Hwy 59 and 99 in Porter,Tx 

Tanisha R.'s profile image
Tanisha R. 
rating
a year ago

First off, their yelp reviews are horrendous; If you want a proper review of this Aspen location in New Caney, go over to google and you will have more context with the service(s) and what they offer. I took a chance and decided to visit this office being that I used to go to Complete Dental Care in Kingwood...They no longer have hours that accommodate my after-work needs. Aspen is closer for me and meets my schedule needs, so points for convenience in areas that apply. I went in for pain and a consultation. Doctor B was ... read more

Business response:

We're very happy to hear the New Caney team took excellent care of you throughout your first visit, Tanisha. Thank you for sharing your experience so far! 

Ari O.'s profile image
Ari O. 
rating
a year ago

friendly staff. They explained all my treatment in detail, offered appointments that worked with my school schedule 

Business response:

I hope your future visits are just as pleasant, Ari! Thank you for sharing. - Mitch 

Kristy B.'s profile image
Kristy B. 
rating
a week ago

I have used this Aspen Dental location before with no issues--service was always fast and professional. However, my most recent experience was extremely disappointing. After a year and a half, I returned for X-rays and a dental exam and ended up waiting over an hour and a half, and they still had not completed my appointment by the time I had to leave. Staff offered multiple excuses for being so far behind, and the dentist even told me, "That's just how medical is," which I strongly disagreed with. I rescheduled to finish t... read more

Business response:

We strive to ensure every patient has the best possible experience and apologize for the wait time you encountered, Kristy. Thanks for taking a moment to share your feedback with us, so we can work to improve future visits. We have a dedicated team that would be happy to help with billing concerns. Please reach out to them directly at 1-844-296-0187. -The Customer Service Team 

Karen W.'s profile image
Karen W. 
rating
3 months ago

Looking for copies of dental records. At what address should I send a request to? I would appreciate a response. thank you. 

Carlos C.'s profile image
Carlos C. 
rating
5 months ago

Policies change, appointments get cancelled, you never get notified until it's too late. I would seek other local dentist before making your way down to Aspen. 

Business response:

Hi Carlos, we are sorry that you didn't have a positive experience. If you would like to share more detail about your experience, please consider calling our Customer Service team at 1-844-296-0187, so we can address your concerns. -The Customer Service Team 

Tracy R.'s profile image
Tracy R. 
rating
7 months ago

Just got off the phone with Aspen Dental Texas again and they are still refusing to fix my 3 1/2 month old dentures that I paid $1600 for just the top part because I was out of town. My tooth broke. I put a drop of superglue on it to put it back in place until I could get to and they are saying that voided my warranty. They are neglecting to accept the fact that dentures broke in the first place and they're not even four months old I would not recommend this place to anyone. They are crooks. They are nice to you to your f... read more

Business response:

We are sorry for any trouble you're having, Tracy. Please reach out to our Customer Service team at 844-296-0187, so we can assist you. -The Customer Service Team 

Craig G.'s profile image
Craig G. 
rating
9 months ago

Scheduling nightmare and very unprofessional. Two appointments were set for the same procedure and the procedure was never done on either appointments. No explanation as to why it wasn't done and they wanted to schedule for a third appointment. Do not waste your time. 

Business response:

We're very disappointed to hear this, Craig. Our team would appreciate the opportunity to look into your experience further. Please give us a call at 1-844-296-0187, so we can work to find a resolution. 

Joshua M.'s profile image
Joshua M. 
rating
9 months ago

HORROBLE CUSTOMER SERVICE my son was overcharged and they did not even complete the service. They said they ran out of time, but they still had two hours being open. No quality of care when you need fillings. What a waste of time and money! 

Business response:

Hi Joshua, we are sorry that your son didn't have a positive experience. If you would like to share more detail about his experience, please consider calling our Customer Service team at 1-844-296-0187, so we can address your concerns. 

Frequently asked questions about Aspen Dental - New Caney, TX

How is Aspen Dental - New Caney, TX rated?

Aspen Dental - New Caney, TX has a 4.3 star rating with 581 reviews. 

When is Aspen Dental - New Caney, TX open?

Aspen Dental - New Caney, TX is closed now. It will open at 9:00 a.m.