Aspen Dental - New Caney, TX

Patricia M. 

on Yelp

8 months ago

I chose this dental office because scheduling my first appointment was a breeze and the location was only about 10 minutes from my home. I thought it would be convenient, but unfortunately, that was not the case. My first visit was a regular exam and checkup, followed by a cleaning on a separate visit, which went completely fine. After that, I scheduled a wisdom tooth extraction but had to cancel the appointment. I was told I would receive a full refund (almost $1,000), so I went ahead and canceled. That same day, I also sc... read more

Kristy B. 

on Yelp

9 months ago

I have used this Aspen Dental location before with no issues--service was always fast and professional. However, my most recent experience was extremely disappointing. After a year and a half, I returned for X-rays and a dental exam and ended up waiting over an hour and a half, and they still had not completed my appointment by the time I had to leave. Staff offered multiple excuses for being so far behind, and the dentist even told me, "That's just how medical is," which I strongly disagreed with. I rescheduled to finish t... read more

Karen W. 

on Yelp

a year ago

Looking for copies of dental records. At what address should I send a request to? I would appreciate a response. thank you. 

Carlos C. 

on Yelp

a year ago

Policies change, appointments get cancelled, you never get notified until it's too late. I would seek other local dentist before making your way down to Aspen. 

Tracy R. 

on Yelp

a year ago

Just got off the phone with Aspen Dental Texas again and they are still refusing to fix my 3 1/2 month old dentures that I paid $1600 for just the top part because I was out of town. My tooth broke. I put a drop of superglue on it to put it back in place until I could get to and they are saying that voided my warranty. They are neglecting to accept the fact that dentures broke in the first place and they're not even four months old I would not recommend this place to anyone. They are crooks. They are nice to you to your f... read more

Craig G. 

on Yelp

a year ago

Scheduling nightmare and very unprofessional. Two appointments were set for the same procedure and the procedure was never done on either appointments. No explanation as to why it wasn't done and they wanted to schedule for a third appointment. Do not waste your time. 

Joshua M. 

on Yelp

a year ago

HORROBLE CUSTOMER SERVICE my son was overcharged and they did not even complete the service. They said they ran out of time, but they still had two hours being open. No quality of care when you need fillings. What a waste of time and money! 

Rare R. 

on Yelp

2 years ago

I've called this place on three separate days and there phones do not work. I've went into office 2 times to ask them to run my insurance again. Both times the front seat attendant acted as if it's her first day and she's too incompetent to do the simple task I am requesting. The last time I was there I waited over 20 minutes and then they "promised" they'd call. There has been no call. My permanent teeth still haven't been applied and calling them and pressing 2? There phone system immediately hangs up. They do not care be... read more

Rachelle Rare P. 

on Yelp

2 years ago

I've called this place on three separate days and there phones do not work. I've went into office 2 times to ask them to run my insurance again. Both times the front seat attendant acted as if it's her first day and she's too incompetent to do the simple task I am requesting. The last time I was there I waited over 20 minutes and then they "promised" they'd call. There has been no call. My permanent teeth still haven't been applied and calling them and pressing 2? There phone system immediately hangs up. They do not care be... read more