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Aspen Dental - Ocoee, FL
- Dentists
- Ocoee, FL
About this business
Location details
9290 West Colonial Drive, Ocoee, FL, 34761, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I just received an invoice from this office for a service done 2 years ago. To say I was surprised and annoyed that it would take them this long to reconcile if there was an owed payment from patient or insurance is ridiculous.
Business response:
We appreciate you letting us know about the trouble you’re experiencing, Martha. We have a dedicated team that would be happy to help with billing concerns. Please reach out to them directly at 1-844-296-0187. -The Customer Service Team
I have a tooth that broke off from a partial. It's a clean break. I will update this review when I find out if they will glue it back. It happened before and it lasted for 9 months which is fine for me. If they don't fix it again I will be very unhappy and will follow with another review.
Business response:
We appreciate your feedback, Phyllis. Thanks for taking a moment to share your feedback with us. -The Customer Service Team
Overpriced not worth their prices. They take insurance but even with it their prices are way too much out of pocket. Id travel all the way to Orlando to Silverstar Dental and pay cash for 1/3 the out of pocket expense
Business response:
Hi Neil, we are really sorry that your experience didn’t live up to expectations. Aspen Dental practices do try to ensure their prices meet or beat market prices. If you would like to discuss the care plan you received during your visit, or if you need any additional care in the future, the team would still be happy to try to help. -The Customer Service Team
I went as a first time customer over the weekend because after talking with receptionist I was in their network. I scheduled a check-up over the weekend and although Aspen took the time to take x-rays, and had both the dentist and hygienist review my x-rays. The person assigned to prepare my estimate said due to not having a way to talk with my ins, he won't be able to prepare an estimate for the work they wanted to do. (An establishment that accepts your ins should have the actual cost based on a standard amount and exp... read more
Business response:
We are sorry that you didn't have a positive experience. If you would like to share more detail about your experience, please consider calling our Customer Service team at 1-844-296-0187, so we can address your concerns. -The Customer Service Team
This practice will do everything within their power to pick treatments that are not covered by your insurance. Do not make the same mistake I did - do not go to this practice. I rescind the vague compliments I gave them in my initial review - nothing has been worth the nightmare of dealing with Aspen Dental.
Business response:
We’re sorry to hear that your experience didn’t meet expectations, but we’re glad you were able to receive care. If there’s anything we can do to support you moving forward, please don’t hesitate to reach out. -The Customer Service Team
This is not my dentist and I'm trying to delete the post but I'm unable to do so.......................
Very aggressive sales tactics. Make sure you ask for an itemized receipt before agreeing to pay - they like to hide products and procedures that you didn't say yes to (with the caveat that you also didn't say no to them). I was desperate because I was struggling to find a dentist covered by my insurance, and I deeply regret going to them. I now go to a different dentist, due to the cost here, and also to fix mistakes they made during a routine filling. The two positives I will give them is that everyone in the office was v... read more
Business response:
We’re sorry to hear that your experience didn’t meet expectations, but we’re glad you were able to receive care. If there’s anything we can do to support you moving forward, please don’t hesitate to reach out. -The Customer Service Team
Aggressive sales tactics. Friendly office environment but don't be fooled. I did all the exams suggested but I noticed others in the visiting room beside medical staff. After the run down of what was needed this gentleman took me in a office and I felt like I was buying a new car. Total bill was over 4k. I asked for a break down of the charges and stated what I was ready to pay for at the moment. I told the gentleman that due to I need a partial, I don't like the wire that goes around my own permanent teeth and he stated "oh... read more
Business response:
We're very disappointed to hear this, LaVease. Our team would appreciate the opportunity to look into your experience further. Please give us a call at 1-844-296-0187, so we can address your concerns. -The Customer Service Team
Aspen Dental Ocoee, Florida This is the Aspen Dental i am talking about:: Aspen Dental: 9290 W Colonial Dr, Ocoee, FL 34761 Hours: Closed Opens 8AM Mon Updated by this business 1 week ago Phone: (689) 306-1702 To the Upper Management Team of Aspen Dental : This is to inform , that i am new to Aspen Dental compared to my family who recommended....I am so happy to meet the Doctor Mrs. Clara George who is : Highly Proficient Takes time to examine Ensure your BP is not high to manage Gives some time to relax Checks often if i... read more
Frequently asked questions about Aspen Dental - Ocoee, FL
How is Aspen Dental - Ocoee, FL rated?
Aspen Dental - Ocoee, FL has a 4.5 star rating with 1,019 reviews.
When is Aspen Dental - Ocoee, FL open?
Aspen Dental - Ocoee, FL is closed now. It will open at 8:00 a.m.