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Aspen Dental - Ocoee, FL

4.5

About this business

Location details

9290 West Colonial Drive, Ocoee, FL, 34761, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 6:00 p.m.
Tue08:00 a.m. to 6:00 p.m.
Wed08:00 a.m. to 6:00 p.m.
Thu08:00 a.m. to 6:00 p.m.
Fri08:00 a.m. to 1:00 p.m.
SatClosed
SunClosed
4.5982 reviews
D.C. G.'s profile image
D.C. G. 
rating
7 months ago

I went as a first time customer over the weekend because after talking with receptionist I was in their network. I scheduled a check-up over the weekend and although Aspen took the time to take x-rays, and had both the dentist and hygienist review my x-rays. The person assigned to prepare my estimate said due to not having a way to talk with my ins, he won't be able to prepare an estimate for the work they wanted to do. (An establishment that accepts your ins should have the actual cost based on a standard amount and exp... read more

Business response:

We are sorry that you didn't have a positive experience. If you would like to share more detail about your experience, please consider calling our Customer Service team at 1-844-296-0187, so we can address your concerns. -The Customer Service Team 

A Z.'s profile image
A Z. 
rating
8 months ago

This practice will do everything within their power to pick treatments that are not covered by your insurance. Do not make the same mistake I did - do not go to this practice. I rescind the vague compliments I gave them in my initial review - nothing has been worth the nightmare of dealing with Aspen Dental. 

Business response:

We’re sorry to hear that your experience didn’t meet expectations, but we’re glad you were able to receive care. If there’s anything we can do to support you moving forward, please don’t hesitate to reach out. -The Customer Service Team 

Sharmin A.'s profile image
Sharmin A. 
rating
8 months ago

This is not my dentist and I'm trying to delete the post but I'm unable to do so....................... 

A Z.'s profile image
A Z. 
rating
9 months ago

Very aggressive sales tactics. Make sure you ask for an itemized receipt before agreeing to pay - they like to hide products and procedures that you didn't say yes to (with the caveat that you also didn't say no to them). I was desperate because I was struggling to find a dentist covered by my insurance, and I deeply regret going to them. I now go to a different dentist, due to the cost here, and also to fix mistakes they made during a routine filling. The two positives I will give them is that everyone in the office was v... read more

Business response:

We’re sorry to hear that your experience didn’t meet expectations, but we’re glad you were able to receive care. If there’s anything we can do to support you moving forward, please don’t hesitate to reach out. -The Customer Service Team 

LaVease T.'s profile image
LaVease T. 
rating
10 months ago

Aggressive sales tactics. Friendly office environment but don't be fooled. I did all the exams suggested but I noticed others in the visiting room beside medical staff. After the run down of what was needed this gentleman took me in a office and I felt like I was buying a new car. Total bill was over 4k. I asked for a break down of the charges and stated what I was ready to pay for at the moment. I told the gentleman that due to I need a partial, I don't like the wire that goes around my own permanent teeth and he stated "oh... read more

Business response:

We're very disappointed to hear this, LaVease. Our team would appreciate the opportunity to look into your experience further. Please give us a call at 1-844-296-0187, so we can address your concerns. -The Customer Service Team 

Sri R.'s profile image
Sri R. 
rating
2 years ago

Aspen Dental Ocoee, Florida This is the Aspen Dental i am talking about:: Aspen Dental: 9290 W Colonial Dr, Ocoee, FL 34761 Hours: Closed Opens 8AM Mon Updated by this business 1 week ago Phone: (689) 306-1702 To the Upper Management Team of Aspen Dental : This is to inform , that i am new to Aspen Dental compared to my family who recommended....I am so happy to meet the Doctor Mrs. Clara George who is : Highly Proficient Takes time to examine Ensure your BP is not high to manage Gives some time to relax Checks often if i... read more

Sandi S.'s profile image
Sandi S. 
rating
3 years ago

I posted a review: I thought I liked this location because the dental hygienist is amazing. However my interactions with The Lead Male Dentist were less than subpar. He put some crowns in my mouth and less than 2 years later one of my crowns fell out. He had a hard time looking me in the eye to tell me it wasn't covered and that I had to pay for a new one.. after the front desk told me I wouldn't have to pay for it. How is he not embarrassed to charge me? First of all he put my crown in wrong in the first place. They're sup... read more

Business response:

I am very sorry to hear this, Sandi. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Ocoee. If you would like to speak with them in the future, please let us know. Thank you. - Garlen, ADMI 

Carolyn W.'s profile image
Carolyn W. 
rating
3 years ago

I have been wondering 7 months since I visited my first and last time if I can still sue the dentist for malpractice. The photos I can post is the emergency room notes of a broken haw and severed nerve which has still left half my face paralyzed and still unable to work. Okay I had an infection in my tooth. I went to Aspen and had to pay $1,500.00 to remove 3 teeth. (This was without insurance). Though let me point out I really needed the top tooth extracted and bottom two possibly. (The doctor said he did not know which to... read more

Business response:

I'm really sorry to hear that, Carolyn. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you. Please call us at 1-866-767-0890. We look forward to speaking with you. – Dawn, ADMI 

Cathy D.'s profile image
Cathy D. 
rating
3 years ago

I highly recommend this practice. All of the staff...from front desk to dentist...were kind, compassionate and patient. Dr. Mena Shenouda is hands down the best dentist I have ever been to see. He always let me know what was about to happen, talked me through it, gave me multiple breaks, encouraged me and didn't make me feel embarrassed or ashamed of my panic attacks/fear of the dentist. My teeth are shit. I don't take care of them like I should bc of my fear of the dentist. Over several visits, he and Brooke (AMA... read more

Business response:

Thank you for sharing your experience, Cathy. I'm glad you feel well taken care of by the Ocoee team! - Mitch, ADMI 

Frequently asked questions about Aspen Dental - Ocoee, FL

How is Aspen Dental - Ocoee, FL rated?

Aspen Dental - Ocoee, FL has a 4.5 star rating with 982 reviews. 

When is Aspen Dental - Ocoee, FL open?

Aspen Dental - Ocoee, FL is closed now. It will open tomorrow at 8:00 a.m.