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Aspen Dental - Overland Park, KS
- Overland Park, KS
About this business
Location details
11820 W 95th Street, Overland Park, KS, 66214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Well here I go. Hopefully I will not make this to lengthy. When I was a young child I had a very bad experience with a dentist. When that ordeal was over I thought no way ever going back to a dentist for cleaning or anything else. When I went into the military I had no choice but to let them work on my teeth. So long story short I had not been to a dentist for any associated services. It has been 55 years since I last saw a dentist. You can imagine what my teeth looked and felt like. Either broken or missing all of the... read more
Horrible!!! I had my appointment scheduled and somehow they magically cancelled it last minute. I was sent an automated email and asked to reschedule. When I called the Overland Park location, no one answered. Reached out to Aspen dental customer service and they were confused as to why my appointment was cancelled. I was told my appointment was not cancelled at all. After some digging, I was informed that my appointment was in fact cancelled. The Aspen Dental team tried to reach and transfer me to the Overland Park location... read more
Business response:
We are really sorry to hear this and can understand your frustrations, Astha. We appreciate you for taking a moment to share your feedback. We wanted to let you know that we have read your review and will address concerns with the team in Overland Park, with an eye to improving future patient experiences. -The Customer Service Team
If I could leave a 0 star review I would, on 11/16/24, I tried Aspen Dental, they changed me $700 for what they called a deep tooth cleaning and X-ray, it was the same tooth cleaning I receive from my dentist, today I received a bill for another $98 for the same cleaning, ask a lot of questions about their billing practices before going there, I felt ripped off with the original $700 charge
Business response:
We’re so sorry to hear about the trouble you're having, William. We have a dedicated team that would be happy to help with billing concerns. Please reach out to them directly at 1-844-296-0187. -The Customer Service Team
I wish I would have checked the reviews first! I had my first appointment scheduled for this morning at 9:30am, I walked in and they had a lobby full of people who did not look happy. I was told that they were running behind and it would be at least 2 hours before I could get in. 2 HOURS! I immediately cancelled the appointment and walked out. Good job Aspen because you just lost a good customer...
Business response:
Hi David, we really appreciate you for taking a moment to share your feedback. We regret that you didn't have a positive experience and wanted to let you know that we’ve have read your review and will address concerns with the team with an eye to improving future patient experiences. -The Customer Service Team
spent 3 months not being able to chew solid food because they could not figure out how to take dental impressions
Business response:
Hello Charlie, we are sorry that you didn't have a positive experience. If you would like to share more detail about your experience, please consider calling our Customer Service team at 1-844-296-0187, so we can address your concerns.
Where to start? I wish I could give this place NO STARS! Had my 1st appointment for a tooth extraction January 2024 and then it went downhill from there. I was told I needed an implant because my teeth would move around if I didn't. I was told it would cost me $3500 for the extraction and implant. I took out a loan thru their loan provider, but the office lady put the wrong loan amount in and told the place I needed $4500. So, I had to pay all $4500 to the loan company. Once I did, I had a $1000 credit on my account. I told ... read more
Business response:
We're very disappointed to hear this, Kristie. Our team would appreciate the opportunity to look into your experience further. Please give us a call at 1-844-296-0187, so we can address your concerns. -The Customer Service Team
my mom paid $2,000 dollars for a new set of dentures and was patiently waiting for them for about 2 weeks now and she still never heard anything. The place closed and never bothered to text or even leave a voicemail to her that the place is temporarily closed and just update her on what will happen with her new dentures that she's been waiting for. We tried calling the place and the phone number from the place led to the Aspen Dental in Olathe and they told my mom that they actually never started my mom's dentures or even se... read more
Business response:
We're very disappointed to hear this, Jeleane. Our team would appreciate the opportunity to look into your Mom's experience further. Please ask her to give us a call at 1-844-296-0187, so we can work to find a resolution. -The Customer Service Team
You take your chances going to this location. Obviously they are understaffed but are happy to take your money and cancel appointments
Business response:
Hi Alan, we are sorry that you didn't have a positive experience. If you would like to share more detail about your experience, please consider calling our Customer Service team at 1-844-296-0187, so we can address your concerns. -The Customer Service Team
THE DENTIST OFFICE OF NIGHTMARES: Background: I called Aspen Dental in Overland Park early last November to address 3 possible cavities. The meeting was scheduled for Friday, November 22, 2024 at 12:15 PM. I left from Lawrence to drive to the Dental office however I was stuck in traffic and was going to be a few minutes late. I called and informed the people in the front office I was going to be a few minutes late then they tell me not to worry about it as my appointment cancelled by the hygienist as the hygienist was ill. ... read more
Business response:
We are sorry for any trouble you're having, Ben. We have passed your message along to the management team, so they can address your concerns.
Frequently asked questions about Aspen Dental - Overland Park, KS
How is Aspen Dental - Overland Park, KS rated?
Aspen Dental - Overland Park, KS has a 3.7 star rating with 256 reviews.
When is Aspen Dental - Overland Park, KS open?
Aspen Dental - Overland Park, KS is closed now. It will open on Monday at 8:00 a.m.