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Aspen Dental - Poughkeepsie, NY
- Poughkeepsie, NY
About this business
Location details
2020 South Road STE 16, Poughkeepsie, NY, 12601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 2:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I went to Aspen Dental for the first time yesterday staff dentist wasn’t bad but unfortunately I called today and spoke to a rude person name Jenna and told her my pain and she gave me a number for another sight instead of telling me to come in to see a dentist had no choice but to find a dentist asap so for this I’m giving a thumbs down👎it’s to bad
Business response:
I am very sorry to hear this, Angela. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Poughkeepsie. If you would like to speak with them in the future, please let us know. - Garlen
Paid almost 10,000$ for a bridge 6 months later it cracked. They will not replace it due to the “cost” I was told. but want me to pay 8200 $. For 2 implants and take out the broken part of the bridge . Good job to stand behind your work and do the right thing for this veteran .....
Business response:
I'm really sorry to hear this, Wilbur. If you haven't called the Patient Satisfaction team yet, they would really appreciate the opportunity to talk to you: 1-866-767-0890. - Krista, ADMI
Went in on Friday for a broken tooth, told that X-ray machine was down and to come back Saturday. Came back and had X-rays and dentist told me that tooth could be capped, but that I would have to have a cleaning first. Then a root canal. When I asked why I needed a cleaning before they would do any work on my teeth, they said that’s the procedure. It should be up to me wether I want a cleaning, and they wanted to charge me for the special de-scaling cleaning over 300 dollars and two visits, and I couldn’t get the first appoi... read more
Business response:
I'm sorry that your experience didn't live up to expectations. We value your feedback, and I will pass your message along to the team so they can address concerns. - Michelle, ADMI
Charge too much even when you have insurance they look for a way to get extra money I was charged for a regular tooth cleaning which is part of my insurance and then I was told that it was some type of irrigation but it was a regular tooth cleaning I paid the money needed to say I will not be returning I will take my business elsewhere along with my recommendation to people
Business response:
Hi Thomas, I’m really sorry that your experience didn’t live up to expectations. Aspen Dental practices do try to ensure their prices meet or beat market prices. If you would like to discuss the care plan you received during your visit, or if you need any additional care in the future, the team and I would still be happy to try to help. – Dawn, ADMI
RecommendedThe people is very friendly and compassion and they explai n everything they are going to do to you.
Business response:
Annie,Thank you for the kind words and positive feedback! The office will be so happy to read this. -Kelly, ADMI
Do not go to Aspen Dental!! I got an appointment for a broken tooth. Arrived at 12:00 sat there waiting in pain needless to say 3 hours later left after having $200.00 in x-rays and still had the broken tooth.That was the worse service I have ever received. Also, a copy of the procedures and teeth I needed work on to the tune of $7454.36. What person in their right mind would agree to this without thinking it over. Also, the Office Manager and the X-ray tech were involved in an argument in front of me.Therefore, I had to wai... read more
I just went there had a 245 and was sitting in the chair for 25 min they only have one dentist on and not one person came to say anything . the worst service I ever had
I've been a patient at my local Aspen Dental for over 4 years, returning every 6 months for a cleaning and X-Rays like clockwork. I've continued to be a patron because I always felt like even though there was a large client base, that I wasn't being milked dry for money. I liked my hygienist and the folks at the front desk. Recently, however, there has been a huge push for cross-selling from the dentists and hygienists. Let me be clear about this... They are NOT trained to sell. They are poor salespeople and you are losing... read more
The Poughkeepsie office is terrible. My wife spent 2 hours with them to make sure that my sons wisdom teeth would be cover under insurance and they told us yes. Everything is covered under your plan . So we paid the deductible. And now they sent me a bill for 1500.00 dollars. Been trying to call them to get regional manager never calls back. They are rude horrible and I would not send anyone one there. I am not going to stop posting bad thing till they fix the bill.
Frequently asked questions about Aspen Dental - Poughkeepsie, NY
How is Aspen Dental - Poughkeepsie, NY rated?
Aspen Dental - Poughkeepsie, NY has a 4.2 star rating with 859 reviews.
When is Aspen Dental - Poughkeepsie, NY open?
Aspen Dental - Poughkeepsie, NY is closed now. It will open tomorrow at 8:00 a.m.