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Aspen Dental - Sacramento, CA (Natomas)

4.2

About this business

Location details

3550 Gateway Park Blvd,STE 120, Sacramento, CA, 95834, United States

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WeekdayScheduleStatus
Mon07:30 a.m. to 4:30 p.m.
Tue07:30 a.m. to 4:30 p.m.
Wed07:30 a.m. to 4:30 p.m.
Thu07:30 a.m. to 4:30 p.m.
Fri08:00 a.m. to 2:00 p.m.
SatClosed
SunClosed
4.2372 reviews
Rachel J.'s profile image
Rachel J. 
rating
2 years ago

Be really careful with the treatment plan quote, there are hidden charges that you don't really need. I went in for a scaling and root planning. They gave me a piece of paper with prices on it without explaining what are the charges for. They hide an oral B toothbrush in there and I had to ask them to remove. Why do I want to buy a toothbrush from a dental office? After I paid and completed first part of the treatment, I took a second look, there was something called " antimicrob Medic Flu 1.1 neutral sodium Gel" and quoted... read more

Business response:

We appreciate your feedback, Rachel. Thanks for taking a moment to let us know about your visit and sharing your feedback with us so that we can continue to improve patient experiences. -Dawn 

Kelsey R.'s profile image
Kelsey R. 
rating
2 years ago

This place embodies all the reasons people don't go to the dentist. They made what could have been a simple tooth extraction and a 4 day process of pure aggravation. Would be waiting for an hour when I had scheduled appointment. I went in for pulling an infected tooth, at first they said they couldn't do it the same day but then they ended up scheduling me later that day and had me pay advance. I once again waited an hour past my appointment time. They numbed me up but I could feel what they were doing and that it hurt but I... read more

Business response:

I'm sorry for any trouble you're having, Kelsey. I will pass your message along to the team, so they can address concerns. - Heather, ADMI 

Darren K.'s profile image
Darren K. 
rating
2 years ago

Paid 1800+ for top dentures, then 6 months later my grandfather goes in by himself and they swindle him for over $5,000 for top and bottom dentures after the top pair is only 6 months old. Terrible money hungry company I would sue if I didn't lose more than I would gain. Buyer beware. 

Business response:

I'm sorry that you didn't have a positive experience. Thank you for sharing your feedback with us so that we can continue to improve patient experiences. - Dawn, ADMI 

Robynleigh O.'s profile image
Robynleigh O. 
rating
3 years ago

We will NOT be going back. Supposed dr. Was inefficient and seemed lacking in education and skill. 

Business response:

I'm sorry that your experience didn't live up to expectations. We value your feedback, and I will pass your message along to the team so they can address concerns. - Michelle, ADMI 

Dena D.'s profile image
Dena D. 
rating
3 years ago

Please save yourself the time. There is a reason there are over a dozen social media pages about how truly awful this entire company is. I was treated horribly and wouldn't wish my experience on anyone. They prey on desperate people that are low income. They don't care about their patients AT ALL. 

Business response:

I am very sorry to hear this, Dena. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team. If you would like to speak with them in the future, please let us know. Thank you. - Garlen, ADMI 

Myisha A.'s profile image
Myisha A. 
rating
3 years ago

If I could leave zero stars I would. I made an emergency appointment for this week which was scheduled for Wednesday 1228 at 3:30. I'm sitting out here in front of Aspen Dental way out in Natomas and no one is here. There's a sign on the door saying they're closed but yet no one called me to reschedule my appointment and my mouth is in pain. I will never ever recommend you come here because it was very dysfunctional, and very unprofessional of the staff to not call and cancel the appointment. I had to call the Elk Grove offi... read more

Business response:

I am very sorry to hear this, Myisha. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Natomas. If you would like to speak with them in the future, please let us know. Thank you. - Garlen, ADMI 

Scott J.'s profile image
Scott J. 
rating
3 years ago

When I called They Said They Accept Delta Dental Kaiser Plan, Made Appt Went all the way over Just to Be Told They Don't Accept My Plan, Hmmm? But Told Me I still Could Have a X-Ray and Consultation! Why??? Called Delta They didn't Understand Either? Again Hmmm? No Problem! Many other PROFESSIONAL Dental Places Out There That have Their Act Together! 

Business response:

I'm sorry that your experience didn't live up to expectations, Scott. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Garlen, ADMI 

Laura A.'s profile image
Laura A. 
rating
3 years ago

I am a 62 yr old women. I wanted a dentist in my area. I went to Aspen Dental. I was aware I needed dentures. After my consultation I was informed about getting 2 implements​ on bottom to help with holding them in. My cost would be 14,000.00, I said I wouldn't be approved for any credit at this time for such a large amount. Last week a tooth ache began, made an appt.and went in, I asked if the 1 tooth could be extracted. I was told by the Office Assistant that Ehab Rezk, DDS said that I must follow the plan and have all my ... read more

Business response:

I am very sorry to hear this, Laura. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Sacramento. If you would like to speak with them in the future, please let us know. Thank you. - Garlen, ADMI 

Janice A.'s profile image
Janice A. 
rating
3 years ago

This place got two stars for cleanliness and overall good customer service by the staff, but the only dental hygienist needs to learn basic bedside manners and basic customer service. She comes off snobbish to say the least, gives a quick run down, determines you have periodontal disease, and leaving one feeling really awful and wondering what just happened. She uses dental terminology, expecting the patient to know everything she is talking about, and makes assumptions and judgments. Who wants to return after a visit like t... read more

Business response:

Hi Janice, I'm sorry that you didn't have a positive experience. If you would like to share more detail about your visit, please consider calling us directly at 1-866-767-0890. - Heather, ADMI 

Frequently asked questions about Aspen Dental - Sacramento, CA (Natomas)

How is Aspen Dental - Sacramento, CA (Natomas) rated?

Aspen Dental - Sacramento, CA (Natomas) has a 4.2 star rating with 372 reviews. 

When is Aspen Dental - Sacramento, CA (Natomas) open?

Aspen Dental - Sacramento, CA (Natomas) is closed now. It will open tomorrow at 8:00 a.m.