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Aspen Dental - Sacramento, CA (Natomas)

4.2

About this business

Location details

3550 Gateway Park Blvd,STE 120, Sacramento, CA, 95834, United States

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WeekdayScheduleStatus
Mon07:30 a.m. to 4:30 p.m.
Tue07:30 a.m. to 4:30 p.m.
Wed08:00 a.m. to 5:00 p.m.
Thu09:00 a.m. to 4:30 p.m.
Fri08:00 a.m. to 2:00 p.m.
SatClosed
SunClosed
4.2341 reviews
Maria Jasmin S.'s profile image
Maria Jasmin S. 
rating
8 months ago

I came in to get treatment , got treatment but was not a success, not the right treatment I guess. I came back and just told me not all can be treated. Referred me to specialist...They should have told me at first to go specialist. Waste of time and money... not coming back for sure. 

Business response:

We regret that your visit didn’t meet expectations, Maria. Doctors often will refer patients to a specialist when they've made a diagnosis that requires specialized care or to help determine a diagnosis. Sometimes a specialist can have a different opinion or experience that might benefit the patient. Thank you for taking a moment to share your feedback as we’re always striving to improve our patients experience. -The Customer Service Team 

Courtney P.'s profile image
Courtney P. 
rating
a year ago

1st appointment I waited over 45 minutes to be seen. Was told I would need a deep cleaning (never needed one in my life). Agreed to it anyway. I developed a treatment plan with the regional office manager who happened to be at that location that day. It ended up being a sales pitch where I told her to take numerous things off of my plan that were unnecessary. Eventually landed on a plan that would only a fraction of what I was presented with - and was bare minimum to get my teeth cleaned. I had to question each charge and we... read more

Business response:

We're sorry to hear about the trouble you're having, Courtney. The team would be happy to help with any ongoing office or billing concerns. Please reach out to us directly at 1-844-296-0187. 

Wolf F.'s profile image
Wolf F. 
rating
a year ago

I had set up an appointment for initial check-up and cleaning for Monday, but received a call from this office that they could not do the cleaning then, but they "would" schedule that separately. I requested same day for both, so they said OK and it was scheduled for Friday. I got there on time. Filled out their forms, and soon after was taken to the back for all the scanning they needed to do for the exam. 1st Negative: I could tell the technician's bosses had forced the young lady to rush "clients" through. She moved... read more

Business response:

I am very sorry to hear this. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team. If you would like to speak with them in the future, please let us know. - Garlen 

Charleen W.'s profile image
Charleen W. 
rating
2 years ago

I miss my dental office in Vallejo they were excellent service I moved to SAC and I went to this dentist I'm looking for another dental office where I feel real comfortable with some of the staff was not very friendly I pray for them and hopefully I can move on and find me a dental office that I feel comfortable with 

Business response:

I'm sorry your experience didn't live up to expectations, Charleen. - Mitch 

Rachel J.'s profile image
Rachel J. 
rating
2 years ago

Be really careful with the treatment plan quote, there are hidden charges that you don't really need. I went in for a scaling and root planning. They gave me a piece of paper with prices on it without explaining what are the charges for. They hide an oral B toothbrush in there and I had to ask them to remove. Why do I want to buy a toothbrush from a dental office? After I paid and completed first part of the treatment, I took a second look, there was something called " antimicrob Medic Flu 1.1 neutral sodium Gel" and quoted... read more

Business response:

We appreciate your feedback, Rachel. Thanks for taking a moment to let us know about your visit and sharing your feedback with us so that we can continue to improve patient experiences. -Dawn 

Kelsey R.'s profile image
Kelsey R. 
rating
2 years ago

This place embodies all the reasons people don't go to the dentist. They made what could have been a simple tooth extraction and a 4 day process of pure aggravation. Would be waiting for an hour when I had scheduled appointment. I went in for pulling an infected tooth, at first they said they couldn't do it the same day but then they ended up scheduling me later that day and had me pay advance. I once again waited an hour past my appointment time. They numbed me up but I could feel what they were doing and that it hurt but I... read more

Business response:

I'm sorry for any trouble you're having, Kelsey. I will pass your message along to the team, so they can address concerns. - Heather, ADMI 

Darren K.'s profile image
Darren K. 
rating
2 years ago

Paid 1800+ for top dentures, then 6 months later my grandfather goes in by himself and they swindle him for over $5,000 for top and bottom dentures after the top pair is only 6 months old. Terrible money hungry company I would sue if I didn't lose more than I would gain. Buyer beware. 

Business response:

I'm sorry that you didn't have a positive experience. Thank you for sharing your feedback with us so that we can continue to improve patient experiences. - Dawn, ADMI 

Robynleigh O.'s profile image
Robynleigh O. 
rating
2 years ago

We will NOT be going back. Supposed dr. Was inefficient and seemed lacking in education and skill. 

Business response:

I'm sorry that your experience didn't live up to expectations. We value your feedback, and I will pass your message along to the team so they can address concerns. - Michelle, ADMI 

Dena D.'s profile image
Dena D. 
rating
2 years ago

Please save yourself the time. There is a reason there are over a dozen social media pages about how truly awful this entire company is. I was treated horribly and wouldn't wish my experience on anyone. They prey on desperate people that are low income. They don't care about their patients AT ALL. 

Business response:

I am very sorry to hear this, Dena. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team. If you would like to speak with them in the future, please let us know. Thank you. - Garlen, ADMI 

Frequently asked questions about Aspen Dental - Sacramento, CA (Natomas)

How is Aspen Dental - Sacramento, CA (Natomas) rated?

Aspen Dental - Sacramento, CA (Natomas) has a 4.2 star rating with 341 reviews. 

When is Aspen Dental - Sacramento, CA (Natomas) open?

Aspen Dental - Sacramento, CA (Natomas) is closed now. It will open tomorrow at 7:30 a.m.