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Aspen Dental - Sacramento, CA (Natomas)
- Dentists
- Sacramento, CA
About this business
Location details
3550 Gateway Park Blvd,STE 120, Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:30 a.m. to 4:30 p.m. | |
| Tue | 07:30 a.m. to 4:30 p.m. | |
| Wed | 07:30 a.m. to 4:30 p.m. | |
| Thu | 07:30 a.m. to 4:30 p.m. | |
| Fri | 08:00 a.m. to 2:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It was emergency dental referrals through called make appointment. Weird. Unexpected the un-match strong positive reviews. Not impressed the happened. not feel welcome I am Deaf. Unfriendly whole time. Not great American Sign Language interpreter of video remote interpret. Controlled communication. Inform me not there doctor all day. Have to reschedule. Found out endodontist of serious root canal isn't there and actually at Citrus Height once a month. Seems bad morning their happens event issues mess up. Bad time for them.
Business response:
Hi Pavel. Thank you for bringing this to our attention. Your feedback is incredibly important to us. We’ve reviewed your concerns and they will be addressed as we're always working to improve the experience for our patients. Again, thank you for taking the time to share your thoughts with us.
My concern is with your business manager, and this is not an isolated incident. My first visit was back in 2024, and she insisted that I schedule two procedures--a cavity filling and a crown--even though I was uncomfortable moving forward. As a result, I did not keep that appointment. At my most recent visit on June 26, 2026, I took time off work and drove more than 60 miles, only for the appointment to accomplish virtually nothing. My primary reason for scheduling was to have a tooth extracted. They advertise that they do... read more
Business response:
We understand that your experience didn't meet expectations, Janet. Our treatment recommendations are based on what we believe will best support your long-term oral health, but we never want patients to feel unsure or pressured about their care. We aim to provide transparent information and encourage patients to ask questions and seek clarification at any time during their visit. We appreciate you sharing your feedback, as it helps us continue working to improve patient experiences.
From the moment you walk in until the moment you're in the chair and the dentist tells you "oh no, I can't do that (what you made the appointment for) today", we need to reschedule you, to sitting in the cubicle waiting for the office manager to make a care plan for you (when you only made the appointment due to an emergency), and he never shows up. So after 1 hour and 45 minutes later with no updates, we left. The only thing accomplished was a missed afternoon from work and leaving with pain. Never again!!
Business response:
Hi Cheryl, thank you for bringing this to our attention. We want all of our patients to feel supported and the experience you described is not what we aim for our patients. We’ve reviewed your concerns and they will be addressed as we're always working to improve our services. Again, thank you for taking the time to share your feedback with us.
I had to get a top denture, I was very nervous because I had a bad experience with a previous dentist. Aspen Dentist lab techs did an amazing, awesome job. Lab techs were Serene and Yltra they did an amazing job. You cannot tell I'm wearing a denture that's how excellent there work is. If anyone needs dentures I promise you Aspen dentist has the best techs. My dentist name is Dr. Farzin the manager is Noah. Awesome team work! I recommend them to anyone and everyone especially if you're nervous about getting dentures for the... read more
FYI I never leave reviews.... I came here to get Invisalign / motto. I booked an appointment with online and showed up on time. No one was at the front desk. I had to ring the bell five times before anyone came. The consultation itself dragged on for about 90 minutes. They had a traveling dentist ( the owner was on vacation) who couldn't give me a straight answer to any of my questions, and at one point the dental nurse actually told him to hurry up with me because other patients were waiting. At the end, I asked for pric... read more
Business response:
Joseph, this is not the experience we want for patients and we really appreciate you for taking a moment to share your feedback. We have read your review and will address your concerns with the team in Sacramento, with an eye to improving patient experiences. Should you have any questions or need anything, please don't hesitate to reach out to the team. -The Customer Service Team
I came in to get treatment , got treatment but was not a success, not the right treatment I guess. I came back and just told me not all can be treated. Referred me to specialist...They should have told me at first to go specialist. Waste of time and money... not coming back for sure.
Business response:
We regret that your visit didn’t meet expectations, Maria. Doctors often will refer patients to a specialist when they've made a diagnosis that requires specialized care or to help determine a diagnosis. Sometimes a specialist can have a different opinion or experience that might benefit the patient. Thank you for taking a moment to share your feedback as we’re always striving to improve our patients experience. -The Customer Service Team
1st appointment I waited over 45 minutes to be seen. Was told I would need a deep cleaning (never needed one in my life). Agreed to it anyway. I developed a treatment plan with the regional office manager who happened to be at that location that day. It ended up being a sales pitch where I told her to take numerous things off of my plan that were unnecessary. Eventually landed on a plan that would only a fraction of what I was presented with - and was bare minimum to get my teeth cleaned. I had to question each charge and we... read more
Business response:
We're sorry to hear about the trouble you're having, Courtney. The team would be happy to help with any ongoing office or billing concerns. Please reach out to us directly at 1-844-296-0187.
I had set up an appointment for initial check-up and cleaning for Monday, but received a call from this office that they could not do the cleaning then, but they "would" schedule that separately. I requested same day for both, so they said OK and it was scheduled for Friday. I got there on time. Filled out their forms, and soon after was taken to the back for all the scanning they needed to do for the exam. 1st Negative: I could tell the technician's bosses had forced the young lady to rush "clients" through. She moved... read more
Business response:
I am very sorry to hear this. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team. If you would like to speak with them in the future, please let us know. - Garlen
I miss my dental office in Vallejo they were excellent service I moved to SAC and I went to this dentist I'm looking for another dental office where I feel real comfortable with some of the staff was not very friendly I pray for them and hopefully I can move on and find me a dental office that I feel comfortable with
Business response:
I'm sorry your experience didn't live up to expectations, Charleen. - Mitch
Frequently asked questions about Aspen Dental - Sacramento, CA (Natomas)
How is Aspen Dental - Sacramento, CA (Natomas) rated?
Aspen Dental - Sacramento, CA (Natomas) has a 4.2 star rating with 372 reviews.
When is Aspen Dental - Sacramento, CA (Natomas) open?
Aspen Dental - Sacramento, CA (Natomas) is closed now. It will open tomorrow at 8:00 a.m.