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Aspen Dental - St. Louis, MO - South County Mall
- Saint Louis, MO
About this business
Location details
4016 Lemay Ferry Rd, Saint Louis, MO, 63129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:30 a.m. to 5:30 p.m. | |
| Tue | 07:30 a.m. to 5:30 p.m. | |
| Wed | 07:30 a.m. to 5:30 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would not recommend this location...bad service implants didn't fit I complained about them before I lefted the office told me to wear them...I didn't know that I had 6 months to come back...other there will be charge to correct them...teeth whitening didn't work over all I'm not happy.
Business response:
I am sorry to hear this, Shantall. I will certainly pass this information along to management for further action. Thank you for bringing this matter to our attention. — Courtney, ADMI
Provide necessary services instead of expensive maintenance programs for a condition that wasn't the reason for the visit. I wasted my afternoon without pay to have a tooth ache fixed and it still hurt when I left. Seems like a practice that's just milking patient's insurance programs.
Aspen Dental lied to me to get me in the office. All I wanted was a crown put back on. I had a whole suite of X-rays, a dentist who wanted to sell me a whole other crown, and then they told me they couldn't fit me in to get my crown replaced. I will NEVER go to an Aspen Dental office again, and I strongly recommend that you all don't go there either.
Until my billing issue is resolved and my questions answered, I would not recommend this place! Way more hassle than it should be. Aspen seems to lack quality patient care and is only focused on their bottom line. On my second visit, I was seen by a “fill in doctor” from out of state...this wasn’t an issue to me until I got the bill... the “fill in doctor” is not in network with my insurance. I called and was told they would resubmit to my insurance and get back to me. That was a few weeks ago, today I get a letter basical... read more
Hours are not for the convenience for patients as the commercial stated. Closes at 1:00 on Friday and only open one Saturday a month. Wanted $10,000 to replace uppers.
Business response:
I'm so sorry you didn’t have a positive experience, Patrick. Patient satisfaction is very important to Aspen Dental practices. If you would like to discuss further, please call me at 315-454-6000 EXT 201783. I would be happy to speak with you. Courtney, ADMI
I was told repeatedly that my visit was FREE, and yet I'm still getting bills. I have called multiple time for this to be fixed and each time they tell me it's fixed. Either I'm being lied to or someone is not doing their job. If my credit gets dinged because of this issue we will have some serious problems.
I do not recommend for anyone who struggles with autism or anxiety. Before going to the appointment, I explained over the phone that I struggle with anxiety and will need them to explain what they are doing as they do it. The lady who did the X-rays was really good with that. But, when it came to the check up, they did that thing that pokes the gums and it hurt, so I yelped out in pain a few times. The dentist had the nerve to tell me that what I feel isn't actually pain, but I'm just anticipating pain. Like, I know my body.... read more
Aspen Dental they were extremely nice and very kind Dr Sonn very kind hearted will go back when needed Also the other staff always want to be helpful they take care of u first to meet ur needs much thanks to Megan and Jill also
Business response:
Thank you for sharing, Charlotte. I'm glad you felt at ease with the team and I hope your future visits are 5-star experiences. - Emily, ADMI
Frequently asked questions about Aspen Dental - St. Louis, MO - South County Mall
How is Aspen Dental - St. Louis, MO - South County Mall rated?
Aspen Dental - St. Louis, MO - South County Mall has a 4.2 star rating with 838 reviews.
When is Aspen Dental - St. Louis, MO - South County Mall open?
Aspen Dental - St. Louis, MO - South County Mall is closed now. It will open on Monday at 7:30 a.m.