Aspen Dental - Suffolk, VA (Harborview)

Presley M. 

on Yelp

2 years ago

I left a review about Aspen dental and it was not a good review. I was returned with the same generic response from these owner as everyone else. It's like the owner doesn't even care if I was the owner of this company I would address it immediately because the problem is the dentist and the staff. So why would the owner just pass it along to the office team? By the way nobody got back to me and I was in excruciating pain and had infection. The owner should be shut down if even the owner won't do anything about the issues an... read more

Sharon S. 

on Yelp

3 years ago

If 0 stars were an option that's what I'd give. I arrived for my appointment today only to be told I'd been removed from the schedule. They claimed to have called twice the day before to confirm (they called once) and since I didn't confirm they took me off. However, I DID call to confirm and left a voicemail because no one answered. Had they checked their voicemail, they'd have known this. This isn't the first time something like this has happened either. My very first appointment, I was told that since I'd booked online an... read more

Fran T. 

on Yelp

3 years ago

The long wait was awful never have I waited over two hours. They need to HIRE A COUPLE MORE DENTISTS 

Sunflower P. 

on Yelp

3 years ago

Be aware if they say they accept your insurance and say even if we don't accept your insurance you get a free exam...its only for people who either have no insurance at all or have insurance in their network. I went there in good faith that they would honor what I was told...i came from a distance and put myself at risk for covid or flu/cold because of them...when I get there the supervisor (suspposedly) Kayla was non chalant, rude and did not care one bit...i loss time and money /inconvenienced my life to be there promptly... read more

Ric K. 

on Yelp

3 years ago

Stay away. Their appointment system doesn't work and they refuse to do what you want done until you pay them for deep cleaning which maybe I need, but will get it when I can afford the crazy $1400 price tag. Terrible organization, stay away. 

Ricardo S. 

on Yelp

3 years ago

Keep calling week after week fora procedure. Decided to show up to the office and told doctor is active duty and can only be there Saturday. Would have been nice to know. Will never be back at this Aspen. Where to find a good family dentist nearby? 

Tiffany G. 

on Yelp

4 years ago

If I could give zero stars I would. I don't know if it's the practice or policy. Came in last week for an emergency tooth pulled on my left side. They did x-rays gave me options. Told me they COULD NOT TELL if it spread or not need more x-rays. Long story short stayed in pain another week for a full exam to find out they could have told me the first visit if it spread or not. Came in for full visit to be told x-ray off the left side did not have to be done because it was done last visit. Meaning they could have told me then ... read more

Toinyette W. 

on Yelp

5 years ago

Stay Away.. this place has roaches! Today was my first time being seen here, everyone was really friendly. Upon completion of my exam/evaluation I was escorted to the waiting area (a green room). As I'm sitting there I noticed a roach crawling out from a chair and up unto the wall and preceed to crawl behind a picture hanging on the wall. I informed one of the employees on what I had witness and she appeared shocked, stating that she had never seen a roach in the building before. I told her if she removed that picture from t... read more

Shailee R. 

on Yelp

5 years ago

DON'T GO HERE!!! They're really INCONVENIENT and UNPROFESSIONAL and DON'T COMPENSATE FOR YOUR WASTE OF TIME AND MONEY! My fiancé's tooth is cracked and we've been waiting since JULY to get it checked but they keep rescheduling him when we had been SCHEDULING WAY IN ADVANCE! This is UNACCEPTABLE because why keep scheduling him on days in advance and knowing that all of your patients have certain days to get checked then say "your Hygienist chose to go on vacation that day of the week..." All of the patients that are supposed ... read more