Aspen Dental - Texas City, TX

ronnie f. 

on Yelp

5 months ago

I would like to aspen dental in resolving this problem with my wife. I will say they are going all out for my wife and I want to thank the dentist and support staff . Regards 

ronnie f. 

on Yelp

5 months ago

Aspen dental has still not reached out to me about settling a disagreement I have filed against them. I contacted the corporate office and spoke to them about the problem and he assured me he would take care of it and reach out to me, that has been a month and a half and no phone call. This whole aspen dental company is a terrible!! These people on here giving 5 stars are either employees or relatives. This Texas city office are crooks. My only other option is to turn it over to a lawyer 

Rhonda S. 

on Yelp

8 months ago

I was 3 minutes late for an appointment and they refused to see me. I had an appointment at 5:15. I called the day before and the staff asked me to come in at 5. I told them I had a 30 min drive and would be there as close to 5 as possible. I arrived at 5:03. They said I was late and wouldn't be seen. I explained my original appointment was 5:15. They were in a big hurry to leave for the day 

ronnie f. 

on Yelp

9 months ago

They are a rip off. Done my wife's snap in teeth and used existing post 3 on one side and 2 on bottom from previous dental work , she can't even wear them for the sum of $17,000. They paid me 900.00 for the parts they didn't put in but haven't refunded me the labor for the 4 post they didn't install. Terrible!!! 

Carolyn F. 

on Yelp

a year ago

WE had an appt. to have a tooth pulled and after sitting there for an hour after they took x-rays we learned that it could to be done. I understand procedures but if the right questions was asked within 30 minutes we should had all the reason why his tooth was not going to be extracted on the date of his appointment. We learned that they needed to talk with his doctor, can't do extracts on day of dialysis and we would have to come back. Of course we got the most important information they assume was the cost and that they... read more

Walters 

on Yelp

a year ago

Aspen Dental 2020 Gulf Freeway in Texas City, Tx Has the worst customer service, the office will call and cancel the appointments because they schedule on the wrong date! The office managers give incorrect information they received from the insurance company. When the insurance company sends the coverage - the business manager will say "she is confused". And above all when problems arrive - the Owner/Manger the dentist Dr Tran does not return patient calls! 

Rhonda S. 

on Yelp

a year ago

I had an appointment on Nov 26 at 5:15. I called the next day to reconfirm my appointment. The office staff asked me to come in at 5:00. I told them I would be there as close to 5 as possible. I arrived at 5:02. The office staff told me I was 2 minutes late and that the dentist would NOT see me. When asked to speak to the dentist, she couldn't because she was too busy with a patient. The office waiting room needed a deep cleaning and the office staff could have cared less if I was seen or not. Don't go to this place. ... read more

Benjamin R. 

on Yelp

a year ago

HIPPA VIOLATION! Absolutely horrible how the front desk talked to my wife. I called them back because I was very upset at the way they treated my wife and spoke to her, before I even verified who she was, they stated her name and accused her of yelling. Basically, they gave away the name of one of their potential patients to someone they did not verify. My wife and I are both in the service industry, and are aware of our tone and demeanor when handling difficult situations. My wife wouldn't hurt a fly! I understand if you ... read more

Dee C. 

on Yelp

2 years ago

I had 6 lower teeth pulled and they were supposed to make me a lower denture . I financed it through Care Credit with a guarantee that if I was not happy with the dentures I could get a refund. I was not happy at all and let them know. I returned the temporary as asked to and still have not received my refund. It has now been 5 1/2 months since I returned the temporary and was told I would get the refund. Find any other dentist .These people are not honest people to deal with. I cant even get them to answer my calls now. Dee... read more