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Aspen Dental - Tonawanda, NY
- Tonawanda, NY
About this business
Location details
1730 Niagara Fls Blvd Ste 300, Tonawanda, NY, 14150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I love this place! The staff is friendly and diligent. My appointments usually last an hour to an hour and a half, depending on what I had done. I understand that I'm not the only person with an appointment during that time so it's not a problem if there are times that I'm waiting or left alone. I trust the doctors and dental assistants. I hate getting the novocaine and they know that and comfort me during the procedures. Always making sure I am comfortable. I would recommend specifically this location to anyone looking for ... read more
Always friendly and helpful. Love this place! I've been going there for years and almost never have to wait.
They illegally charge patients the contractual adjustment (disallowed amount by insurance) they collect the allowed amount from the insurance and scam patients for the rest. They took advantage of my husband being in so much pain he didn’t care and put the charge on his credit card. When asked they said oh yea he has a credit. So they never planned on telling us that and I called with blue cross on the line and called them out. They said they would refund. Going on almost 4 months now with no refund and they just gaslight yo... read more
Business response:
I'm sorry for any trouble you're having, Shauna. I will pass your message along to the team, so they can address concerns. - Heather, ADMI
This page is not big enough to tell you my bad Experiences that I’ve had with Aspen Dential not so much the one in Tonawanda but definitely the one in Cheektowaga
Business response:
I'm sorry that your experience didn't live up to expectations, Patricia. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Garlen, ADMI
Had an appointment and they refused to do my cleaning because I wouldn't sign up for a $4,000 service and that was WITH my insurance!!! X-ray person was not fully trained. Also, free x-rays and exam is advertised everywhere!!! NOT NECESSARILY THE CASE IF YOU HAVE INSURANCE but they don't tell you that (bill comes much later).
Business response:
Hi Laura, I'm sorry that you didn’t have a positive experience. Thanks for taking a moment to let us know about your visit and sharing your feedback with us so that we can continue to improve patient experiences. If you would like to share more detail about your visit, you can reach us directly at 1-866-767-0890. - Heather, ADMI
Called and made an appointment. 2 days later the email and change the date of my appointment. So they lost multiple customers for life. (My family) And when I had an emergency, there was no one to answer the phone.
Went in with a toothache. Applied for a credit card for some work I was thinking about. My insurance took care of my visit. A month later I get a bill for the credit card with a late fee! Called the credit card company explained what happened. They said they took off the late fee, I paid the difference and the card was closed. Get another bill with another late fee! I called the dental office, I said I never authorized you to use that card. Got nowhere, girl was RUDE! Zero stars!
Business response:
Patty, I'm so sorry you had some billing concerns. If you'd like to speak with our patient satisfaction team, you may reach them directly at 1-844-296-0187. They're currently available between 9am and 1pm EST Monday - Friday. - Stephanie, ADMI
Awesome ! Very professional and very friendly, They made you feel very relaxed like you were home. I thought they did a great job with my dentures and the cost waa a lot lower than anticipated. I would highly recommend them.
Business response:
Thanks for sharing, Cathy! I'm glad that you felt at ease with the team, and I hope any future visits are 5-star experiences. Enjoy your new smile! - Emily, ADMI
Tried to charge my son 325.00 for first visit ....they don't offer free first to those under 18 and didn't say anything on phone till I got in office ...waited 1/2 hr and never fixed problem....will never go back
Frequently asked questions about Aspen Dental - Tonawanda, NY
How is Aspen Dental - Tonawanda, NY rated?
Aspen Dental - Tonawanda, NY has a 4.3 star rating with 857 reviews.
When is Aspen Dental - Tonawanda, NY open?
Aspen Dental - Tonawanda, NY is closed now. It will open on Monday at 8:00 a.m.