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Aspen Dental - Webster, NY
- Webster, NY
About this business
Location details
975 Ridge Road, Webster, NY, 14580, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 11:30 a.m. | |
| Sat | Closed | |
| Sun | Closed |
First appointment for our children was scheduled for today. Appointments were scheduled a month ago and we received confirmation emails stating today's date/time. We arrived for the appts today and the office was closed. Finally got through to customer service and they stated no one had made the appointment on their master schedule even though they had sent us confirmation emails.
I think these people need to be considerate of your time. Workers standing around discussing what they are cooking for dinner while you sitting over 30 min waiting for your name to be called. This after they have told you to come back a hour and half later
Business response:
Wanda – I'm so sorry to hear this. I encourage you to let the staff at your local practice know about your experience, but if you'd rather speak with our Patient Satisfaction team, please call them at 1-866-273-8606 so they can help. The team will be available Wednesday and Thursday from 1-4pm EST, and Friday from 8:30am-12:30pm EST. - Emily, ADMI
Not only did they make dentures that don't fit, they refused to make dentures as I requested for a pre existing condition and told me that their mistake isn't covered under the guarantee , so I am just out of luck along with being out several thousand dollars and have useless dentures. They now have the nerve to call and tell me I should come in and have my teeth checked by them - Why, so I am no longer able to eat at all! IF YOU HAVE MONEY TO THROW AWAY - GO TO ASPEN DENTAL
Although this was not the Aspen that I am referring to, they are still like Used Car places. They want you to sign a contract before the work is done. I would suggest getting 3 opinions from other doctors before signing anything.
Business response:
Hi Ralph, I'm so sorry you didn’t have a positive experience. Patient satisfaction is very important to Aspen Dental practices, and our team would value your feedback. Please call them directly at 1-866-273-8606. - Emily, ADMI
I had an awful experience at this place, specifically with the oral surgeon Dr. Tin! Be warned, he's an awful person! He was rude, condisending, dismissive and not sympathetic what so ever! I was given a hard time because I was pregnant, he had a rude comment to say about a question I asked, he told me he didn't want to work on me once I was already waiting over an hour to be seen! He didn't wait for me to get numb and just went to extract my tooth even though I was clearly in so much pain!!! He wasn't patient with the proce... read more
Every time I have taken my elderly mother there we have an "issue" of some sort. They have changed her appointment without notifying us, they constantly find reasons to charge extra, we are not going back
Place is shady. Goodluck to whomever interested. Ratings are terrible
Business response:
Hi Wayne, I'm so sorry to hear you feel that way. Please let the Patient Satisfaction team know about your experience, so they can address concerns. You can reach them directly at 1-866-273-8606. - Emily, ADMI
Run, emergency services my ass... I needed a tooth pulled that's just hanging and I'm in agony, they wanted $94.20 first, I don't get paid for another week, wouldn't bill me.. this place can kiss my ass...
Frequently asked questions about Aspen Dental - Webster, NY
How is Aspen Dental - Webster, NY rated?
Aspen Dental - Webster, NY has a 4.2 star rating with 701 reviews.
When is Aspen Dental - Webster, NY open?
Aspen Dental - Webster, NY is closed now. It will open tomorrow at 8:00 a.m.