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Asphalt Engineering
- Contractors
- Bellingham, MA
About this business
Location details
190 Farm St, Bellingham, MA, 02019, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I called for a estimate was asked my name and then my email address (that was how they would get the estimate to me.) I said "thank you anyways" and good bye. I'm all for technology, but one thing will never change... I want complete verbal communication and a written estimate in hand. (It's been my experience with other companies that they do not follow through. I no longer will do business with companies who solely communicate through email) I've seen a lot of their work in the local areas and have been very impressed. I w... read more
Business response:
Hi there- We have clients request a mailed copy of the estimate all the time and we are more than happy to accommodate that. We also hand deliver estimates. If you had shared you did not want email communication that would have been the direction we would have gone to service you. We generally default to email because it allows a faster turn around time for our clients and is inline with our "green initiative" to save on paper. This is not, however, our only means of communicating. All estimates start with a site visit where... read more
I did not use this company. Driveway paved
Worst experience I have ever had with a business. It was a waste of money and now I have to have another company take out my driveway and redo the job. Driveway addition asphalt paving
Business response:
We tried to personally work with you many times to meet your needs within reasonable expectation. After going to Wrentham Court through small claims they found that our company was in full compliance with our contract and quality of our product. The judgement was denied and we were not asked to provide any compensation or additional services to the client. ~Erin Landry : Director of Operations
Showed up on time to give an estimate. Followed up on estimate. Showed up on time to remove old asphalt. Showed up on time to pave, did extra's at no charge, "well done". Driveway paved.
Business response:
Hi there [Member Name Removed] - Thank you so much for your positive review. We truly appreciate your business and have enjoyed working with you on your project. Enjoy the new driveway! ~Erin Landry : Director of Operations
I called and left a message with a very pleasant woman, therefore the A for professionalism. I told her that I wanted my driveway sealed and she asked if I had been a customer previously. I had contacted Asphalt Engineeringfor a quote for paving my driveway, but did not use them a few years ago. I did not receive a phone callfrom them regarding sealing the driveway. Nothing
Business response:
Hi there [Removed member name] - Thank you for your review and bringing this to our attention so I can be sure no other prospective clients have the same experience. If I had known you had a concern I would have been sure to resolve it for you. First and foremost I truly apologize that you reached out and did not hear back from anyone. We strive to have prompt communication and have several members of our office team ready to assist all of our clients' needs. I did do a back search of your phone number in our phone system st... read more
I called Asphalt Engineering on Monday 7/20/2015 to schedule the work. I was told by the woman who answered the phone she would get with her supervisor to review the schedule and get back to me. No one called me back. I called on Wednesday afternoon 7/2/2015 to see if I could get the work scheduled. At that time I noticed that I had an 'Estimate' and not a 'Quote'. I am a Professional Mechanical Engineer and an experienced Project Manager. As such I have let contracts on multi-million dollar projects. I expect a quote, not j... read more
Business response:
[member name removed] - We apologize that you feel this way. We strive to provide a quality service experience for all of our potential clients. Just as you, the consumer, make an educated decision and are able to decide who you want to hire to service your projects, we as a company have to protect our team and business by being wise in respect to whom we choose to service. To clarify, I did not state that we were not interested in servicing your project because you wanted a "quote" instead of an "estimate". I stated we were... read more
When I first contacted Asphalt Engineering, Erin responded extremely quick, I was very impressed. We set up a date and time for an estimator to come out to my house to see exactly what I wanted and Paul showed up at the exact time. Wediscussed what I wanted to do, and i told him I needed enough space to park cars across my driveway. I toldhim that I wanted to widen the driveway 6 feetfrom the side of the house. He either didn't understand me or wasn't paying attention to what I wanted and measured the expansion 6 feet from t... read more
Business response:
Hi there, As you know I worked very closely with you on your project as did our owner Nathan. I am not surprised to see this review as you did prepare us for it in an email you sent upon completion of your job. I do appreciate your review and understand this is your experience from your perspective. For future potential clients I do however feel it is important to note several facts left out of your review. 1) We always have clients review their estimate and diagram prior to starting the project and ask that all pages be sig... read more
The work was not completed. We ran into cold weather and they had said that a lot of people had purchased the deal. They seem like a good company. I purchased a Big Deal for$129 for Driveway Sealcoating!
Requested service and they got right back saying a women would be contacting me to schedule a time to visit and provide a quote. I never heard from them again. Went with Basic Sealcoating. They came out the same day and the quote was great! Driveway looks fantastic and I was very happy. Nothing
Business response:
Hi there - I truly apologize for your experience [member name removed]. We have notes on your file that Annette left you a message on 9/6/14 as we did not have your full address, only your town, and needed the full address to send out an estimator. I truly apologize that you did not get the message, or maybe it was left on the wrong vm. We had also stated in the vm that we were no longer booking sealcoating for the season (as temperatures are dropping), but that we could provide the estimate for Spring 2015 at a 2014 price r... read more
Frequently asked questions about Asphalt Engineering
How is Asphalt Engineering rated?
Asphalt Engineering has a 4.8 star rating with 1,060 reviews.
When is Asphalt Engineering open?
Asphalt Engineering is closed now. It will open at 8:00 a.m.