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Auckland Pet Hospital
- Veterinarians
- Grey Lynn, AUK
About this business
Location details
46-48 Pollen Street, Grey Lynn, AUK, 1021, New Zealand
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:30 p.m. | |
| Tue | 8:00 a.m. to 6:30 p.m. | |
| Wed | 8:00 a.m. to 6:30 p.m. | |
| Thu | 8:00 a.m. to 6:30 p.m. | |
| Fri | 8:00 a.m. to 6:30 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
When we put our dog in for an emergency they didn’t know what was wrong with her and told us they thought it might be cruciate ligament after nearly 15 xrays then said we have booked her for the surgery anyway... hold on 2mins ago you said you didn’t know what was wrong now she is getting surgery, so we will try and see, not good enough. Got my bill they had double charged us for most items then it took an age to get it corrected, not a good experience at all, especially when you are trying to get a family member(dog)who is... read more
Business response:
We have looked into your complaint and can see that your concern was regarding your pet's visit in October 2019. We are disappointed to hear that you are dissatisfied with the service you received. Our patient care is an utmost priority and our practice manager has tried to contact you to discuss your concerns. Can you please contact the clinic at your earliest convenience. Kind regards, The team at Ponsonby & Herne Bay Vets.
Absolutely worst vet I have ever been to! Very deceitful and do not disclose all information until you have to specifically ask or query a discrepancy. I canceled my Pet Care subscription with them over the phone, with no issues but then 2 months later I get a call from debit success saying that they never canceled my subscription. When I tried to query this with them, they are too busy to get back to me and I'm literally told that I can not cancel my subscription. So disappointed in this company and can not stress more to n... read more
Business response:
Our sincere apologies that this has happened to you. We aim to resolve any issues with our Best For Pet plan as quickly as we can. We hope that after our conversation yesterday that this issue has now been resolved. If you have any further queries please contact us on 09 360 0961.
Very disappointed after a recent longer term stay at the cattery that resulted in no next of kin call when my cat became unwell. An apology and refund was made for the vet bill and drugs administered but still very let down after this experience having been such “frequent flyers” at the cattery over the years. Now time to part company, and therefore not recommending their cattery services.
Frequently asked questions about Auckland Pet Hospital
How is Auckland Pet Hospital rated?
Auckland Pet Hospital has a 4.7 star rating with 375 reviews.
When is Auckland Pet Hospital open?
Auckland Pet Hospital is open now. It will close at 6:30 p.m.