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Austin Telco Federal Credit Union
- Credit Unions
- Austin, TX
About this business
Location details
9220 Brodie Ln, Austin, TX, 78748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 4:00 p.m. | |
| Tue | 09:00 a.m. to 4:00 p.m. | |
| Wed | 09:00 a.m. to 4:00 p.m. | |
| Thu | 09:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Working with this bank feels like banking in a small town. They take the time to get to know you and remember your name. Every interaction feels personal. I never have to wait long, and I never feel like I'm just another account number. Unlike some larger banks, where it can feel like no one knows or cares who you are, everyone here is friendly, attentive, and genuinely wants to help. I love banking here and highly recommend them to anyone looking for great customer service and a bank that truly values its customers.
Business response:
Wow, thank you for your very kind compliment! We appreciate your membership and value the trust placed in us as your credit union. Thank you Austin!
We just completed another auto loan with outstanding service and an excellent rate with this location of ATFCU. Our loan officer, Tori, provided stellar service in processing our loan and seeing our financing go through smoothly in dealing with our car dealer. I would highly recommend this location and trust others would have a positive experience as well.
Business response:
Thank you for sharing your positive experience with ATFCU! We're happy to hear about the outstanding service you received during your auto loan process.
Great place to bank! Everyone there is friendly and very professional. The wait isn't long at all. Most of the time I'm in and out with in 10 minuets. I highly recommend banking here.
Business response:
Thank you Trey! Our appreciation never expires!
Awesome experience with an auto loan! Two big thumbs up!
Business response:
Thank you Callie! We still appreciate your kind words and love to hear that your car loan experience was a positive one. Thank you for your membership.
Employees are helpful, never a wait. I was really impressed with their eagerness to help me in my decisions and give the options available. They also went out of their way to answer questions that were unrelated to my account.
Business response:
We are still thankful for your kind words and appreciate the trust you placed in us all those years ago.
Easiest acct ever opened and best and simplest auto loan I have EVER been approved for. They gave me an AMAZING rate, now I can look for the car of my dreams without having to deal with hours of waiting for financing, this credit union got it done in under 15 minutes!
Business response:
Thank you for your trust and the opportunity to serve as your credit union!
I have discovered the zenith of banking. You will never wait in line behind the personal hygiene compromised guy! You will never have to the play the banking drive thru lottery and get stuck behind that lady making fourteen deposits and seventy-three withdrawls! You will never stand by and waste time while that guy screams at the teller because he has no money! I have seen the light, people! It's true. Everything James F. said - it's true. It's just so....beautiful. There is light all around me. I feel happy and am bathing ... read more
Business response:
We are still thankful for your shining review! We appreciate your membership and for the trust you placed in us all those years ago.
OK Yelpers, this new sorta secret location is now my primary banking outlet. I love Shirley and the gang at the Taos; but this location is closer to the ranch. The building and the drive-thru are nice and get this....only a few telco members know its there. I NEVER wait in the drive-thru and the place usually looks like a banking ghost town when you drive by at any time of the day. There are even video screens at each drive in spot so you actually see the teller who is helping you. Call me as I say in my profile the count... read more
Business response:
We still love when our members have a great experience. Thank you!
went to cash wife's check to me (she has account there, I DO NOT) and they wanted to charge me $5 to cash check.
Business response:
Thank you for your feedback. We do have a non-member check cashing fee as do most financial institutions. We invite you to join for the benefits of membership. If you’ll send us your full name or your wife’s name to memberfeedback@atfcu.org, we’ll share with local management to review your transaction.
Frequently asked questions about Austin Telco Federal Credit Union
How is Austin Telco Federal Credit Union rated?
Austin Telco Federal Credit Union has a 3.2 star rating with 42 reviews.
When is Austin Telco Federal Credit Union open?
Austin Telco Federal Credit Union is closed now. It will open tomorrow at 9:00 a.m.