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Austin Telco Federal Credit Union
- Credit Unions
- Austin, TX
About this business
Location details
12188 Jollyville Rd, Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 4:00 p.m. | |
| Tue | 09:00 a.m. to 4:00 p.m. | |
| Wed | 09:00 a.m. to 4:00 p.m. | |
| Thu | 09:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Wow, ATFCU is the best Credit Union / Bank in Austin! I've worked with several over the years and appreciate the community / member first philosophy and always doing right by the customer. Thank you for all you've done for Austin the past 85 year's!!!
Business response:
Thank you for your kind words! Our members are the best and we value the opportunity to serve as your community credit union.
This review is solely for Brian. I have been an ATFCU commercial client since 2017. Recent changes within the bank interrupted my business on a catastrophic level - like no longer able to pay my employees despite a well funded account. My local branch, which I went into to discuss (la frontera) told me too bad, so sad. I was shocked. And in the process of looking for a new bank. I called the 5555 number and thankfully got Brian. This is after numerous calls and visits to the bank and to Quickbooks (five hours with quickbooks... read more
Business response:
We're glad to hear that Brian was able to find a solution and create a positive experience! Thank you for sharing your feedback and for allowing us the opportunity to serve through a challenge.
I'm always greeted by my first name when I come here. Service is always quick. I think there has only ever been one person in line in front of me. I've used the drive through a few times before, only because the lobby was closed. I'm more of a person to person rather than sit in my car. But both have been excellent experiences and excellent service. Great location to my home and plenty of parking. Thank you all for your kind service over the years
Business response:
Your positive experience and kind words mean a lot to us. Thank you for sharing your feedback and for your membership!
Always friendly tellers at this location whether you're in the drive thru or go inside. As a small business owner I must say I absolutely love that the deposit slips include a summary of the names of the checks you're depositing - so easy to go back and cross-reference when I'm plugging info into QuickBooks!
Business response:
Always thankful for the kind words of our members and thankful for your trust!
Everything you would expect and more!!! Don't get treated like a number from a big bank stay local with Austin Telco! Been here 10 plus years and its great
Business response:
Always good to see and hear from our members! Thank you for your feedback.
Extremely racist Toward black people! didn't treat me with respect! automatically telling me no for a simple transaction
Business response:
We are a diverse team and serve diverse communities. We do not condone, support, or enable racism anywhere. We value member feedback and any denial of a transaction would not be based on a person's race or identity. If there are specific details of your experience or requested transaction, please reach out at memberfeedback@atfcu.org. Thank you.
Assistant branch manager Jesse is a fount of misinformation and vindictiveness. He knows next to nothing about all the laws that govern the banking/credit union industry, courtesy of the federal government wanting to save us from ever experiencing bank runs a la The Depression, as accurately depicted in It's a Wonderful Life. I spoke to Jesse because when there was almost $1,000 in my checking account, Austin Telco blocked a debit card purchase of $114.00 of medical supplies from an outfit that i've bought from several tim... read more
Business response:
We appreciate your feedback but disagree with parts of your assessment. Individual employees do not block transactions on accounts. We understand that the decline of your purchases was frustrating. A decline by a card processor does not require court order. Any decline of an authentically authorized transactions may have been related to a card control or active card fraud monitoring provided by all institutions and card processors. We regret that your card was declined but that was not related to the actions of any one ... read more
I called Austin Telco to request an in person appointment to set up business and personal bank accounts. I was told by the person who answered at my local branch that due to COVID I needed to set up my personal accounts online and would need to go through the drive through with my business information to set up my business account. I was not given the option to come into the local bank, which was my preference. So I went online to set up the personal accounts as directed and made a mistake. It was my intention to set up on... read more
Business response:
We apologize for your past experience and know that in the times of covid, we were all trying to navigate the shifting demands on everyone. We endured together and understand that we missed the opportunity to better serve your needs. Your time is valuable and we could have done better in finding solutions and creating the opportunity for a growing member relationship. Thank you for your feedback as it is still important to us.
Atm does not allow deposits. The doors close at 4pm instead of 6pm like online. I have had issues with the atm not being available a few times. As it is normally closed for a manufactured defect.
Business response:
Thank you for your feedback and it is still important to us as we evaluate service offerings. We've improved ATM accessibility and added new features to updated digital banking. We provide early access to most direct deposits and convenient remote deposit. Your input will be added as we continue to evaluate areas of improvement.
Frequently asked questions about Austin Telco Federal Credit Union
How is Austin Telco Federal Credit Union rated?
Austin Telco Federal Credit Union has a 3.4 star rating with 24 reviews.
When is Austin Telco Federal Credit Union open?
Austin Telco Federal Credit Union is closed now. It will open on Monday at 9:00 a.m.