This profile has been claimed by the business owner or representative.
Avance Care Midtown Raleigh
- Family Practice
- Raleigh, NC
About this business
Location details
3801 Wake Forest Road, 110, Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Advance Care, Midtown Raleigh, saw David Sanjurjo, NP. Not my usual primary but there was an appt available. Urine test confirmed UTI and Sanjurjo prescribed an antibiotic. At checkin I told the receptionist of my correct pharmacy since old one permanently closed. After leaving I kept checking in with the pharmacy, wanting to start the tx. No scrip sent. I twice called Avance, including one hour before closing to try to get it done. Receptionist said he hadn’t done it yet. It NEVER was sent. That location is closed on weeken... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear when that standard is not met. Because of Privacy laws, we are unable to provide personalized responses in this public forum. However, we take negative experiences seriously and work to correct issues raised. We encourage you to contact us at (984) 263-4110 to discuss your concerns in depth. Yours in health, Avance Care Midtown Raleigh
Subject: Concern Regarding Customer Service Experience Dear Avance Care Leadership, I hope this email finds you well. I am reaching out to formally express my concern regarding a recent interaction with your office that left me feeling dismissed and unfairly characterized. On 3/27/25, I called the office seeking clarification about your communication process, particularly regarding confirmation calls, as I recently received a letter about missed appointments without any prior notification. While I was simply express... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear when that standard is not met. Because of Privacy laws, we are unable to provide personalized responses in this public forum. However, we take negative experiences seriously and work to correct issues raised. We encourage you to contact us at (984) 263-4110 to discuss your concerns in depth. Yours in health, Avance Care Midtown Raleigh
Dr Gill is an excellent physician, however, you’re only as good as the team around you! That starts with the team manager being the “ “cancer” and metastasizing to the other members of the team !
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear when that standard is not met. Because of Privacy laws, we are unable to provide personalized responses in this public forum. However, we take negative experiences seriously and work to correct issues raised. We encourage you to contact us at (984) 263-4110 to discuss your concerns in depth. Yours in health, Avance Care Midtown Raleigh
Frequently asked questions about Avance Care Midtown Raleigh
How is Avance Care Midtown Raleigh rated?
Avance Care Midtown Raleigh has a 4.2 star rating with 81 reviews.
When is Avance Care Midtown Raleigh open?
Avance Care Midtown Raleigh is closed now. It will open at 7:30 a.m.