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Axis West Campus
- Apartments
- Austin, TX
About this business
Location details
2505 Longview Street, Austin, TX, 78705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 2:00 p.m. | |
| Tue | 10:00 a.m. to 2:00 p.m. | |
| Wed | 10:00 a.m. to 2:00 p.m. | |
| Thu | 10:00 a.m. to 2:00 p.m. | |
| Fri | 10:00 a.m. to 2:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | 10:00 a.m. to 2:00 p.m. |
I lived at Axis for a year and it was the worst mistake. I would never recommend this place to anyone and I have actually advised people to look elsewhere when friends have been interested in the place. I read bad reviews before I moved in and I thought they were maybe being dramatic, but now I've been pushed to the point of writing a bad review myself which I would never do unless it was truly THAT BAD. I came in with high hopes as it was my first year living in Austin, but I was quickly disappointed from the moment I moved... read more
Business response:
HI Eden, You are speaking and we are listening. No one should have to voice their concern, but we are glad you did and value your feedback. You are the reason we currently have positive resident feedback with our current residents. Changes are happening. Thanks again!
Business response:
Hi, Liza! Thanks for taking the time to leave a star review for us. We hate to see that you're dissatisfied with your experience, as it's our goal to impress and provide the 5 star experience you deserve. Would you mind emailing us at axiswest@tpco.com with a few details about your time here? We would love the opportunity to meet with you and resolve any issues. Thank you again for your feedback, as it helps us identify how we may be able to improve. We hope to speak with you soon!
Obviously set up to milk money out of gullible students that feel like they are getting a good deal. Don't pay the costs of west campus living for this place. It's location isn't convenient enough (it's about a 30 minute walk to my classes) for the cost and you might as well pay less to live at Riverside or something and just take the bus. Online payment system does not reflect what the agents say due dates are either. It's just not worth it.
Business response:
Hi Rowan, thank you for taking the time to review Axis West Campus. We appreciate any and all feedback, positive or not, as we are always looking to improve and better the experience here for our residents. We greatly regret that you have had anything less than a positive experience with our community. Please reach out to our Business Manager, Hailee, directly at Hailee.franck@tpco.com so we can work together in resolving any issues. Again, we sincerely apologize for any frustrations you may have experienced and hope to spea... read more
Business response:
Hi Brad, thank you so much for your review. We are deeply saddened to hear you have had a less than positive experience here at our community. Please feel free to reach out to us at axiswest@tpco.com and let us know how we can better improve your experience at our community. We appreciate your feedback and look forward to hearing from you!
So to begin, please keep in mind that I don't live here... and probably never will thanks to this UNRESOLVED incident. I go to my friends apartment with my pup to pick up an art project that I started at her place the night before. I get there and hell no am I going to leave my 10month puppy in the car (mind you it passed 90 degrees that day) while I go up 5 floors. So my puppy is on her leash and we go up. I asked my friend to hold my dog on her leash while I carry this giant ass canvas along with other art supplies. We lea... read more
Business response:
Hi Arianna, thank you for taking the time to provide us with your feedback. We welcome all feedback, positive or negative, to help improve our community. Here at Axis, like most apartment complexes, we have policies and regulations and all pets must be properly registered before they are able to be brought onto the property. Unfortunately when these policies are not followed, it our responsibility to uphold the terms of the lease for the good of the community. We appreciate your understanding, Arianna.
Living at Axis is great. The maintenance guys are great, and there is a lot of cool stuff that they do while you live there. The manager is an ass but you can mostly ignore him. HOWEVER, as soon as you want to move out they are awful. They will charge you outrageous amounts for literally everything, even if you had nothing to do with what they are trying to charge you for. Everything they originally called a deposit is now a fee. They threaten to destroy your credit and give your information away if you don't pay their bogus... read more
They get you with the modern look but you're not getting your money's worth I'll guarantee. One, in the contract they have that they can search your apartment randomly which I didn't know and is not cool. I've been getting ready for school in the morning when 5 men in business suits came in to "make sure everything was going well and didn't need maintenance" which is ironic because when I submit maintenance requests it takes ages to go through. There's a mold spot above my shower and in my roommates room and when she called ... read more
Business response:
Hi Yasmeen, Thank you for contacting us regarding your experience at Axis West Campus. We are sorry to hear that some aspects of Axis have been less than satisfactory. We value all of our residents and take your feedback seriously. To address some of the specific issues that you have mentioned: We regret that water service will not be available for a period of 12 hours. Unfortunately, sometimes things occur that our out of our control. In this case, the occurrence was a broken water pipeline. We are in contact with the lo... read more
Frequently asked questions about Axis West Campus
How is Axis West Campus rated?
Axis West Campus has a 3.6 star rating with 189 reviews.
When is Axis West Campus open?
Axis West Campus is closed now. It will open tomorrow at 10:00 a.m.