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Best Mattress
- Mattresses
- Henderson, NV
About this business
Location details
615 S Green Valley Pkwy , #170, Henderson, NV, 89052, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I didn't even go into the store looking to buy a mattress, I was waiting for my Chinese food to be ready; but the store manager Melissa was so inviting and professional it got me intrigued. I had a great time trying different beds as she treated me with unexceptional service without trying to push me to buy anything, unlike other companies last time I bought a bed years ago. I even told her I would come back and she was completely fine with it and made me feel really comfortable. I went back a few days later and got an amazi... read more
I'll start this review by stating my issue is not with the people my issue is with the company policy. I purchased a mattress a 9/16/24. When I went in, I told the sales person that my husband and I were big people and we needed something that would be sturdy. We ended up buying a purple which we loved, but it was hard to get out of and it's more for back sleepers versus side sleepers. We went on to a beauty rest firm after we were able to use the exchange policy, which was easy but...... after only a few months we already h... read more
Business response:
Thank you for your feedback. Please call Business Number and give us a chance to improve on your experience.
Don't buy from them Apparently the ten year warranty on my mattress is void since I have the wrong foundation WHO KNEW NO MENTION WAS MADE EVER TO ME THAT I NEEDED A SPECIAL FOUNDATION My bed was ordered from internet a few years ago and has standard slat foundation I would never buy from this store and never buy a Sealy mattress because of this
Update to my review: Kayla M. did call me back from Best Mattress Customer Service. She did say that if anything was wrong with my Mattress that was delivered to me that Best Mattress would replace it with no added fees at anytime. BUT THEN................. (just a little backround) My Mattress was delivered to me with only one strap on it and it was BENT OVER like a taco. I paid about $3,400 for it and it was treated like trash. So, when I spoke with the Manager, Melissa of this store said this is how they deliver their m... read more
Business response:
Here at Best Mattress our delivery team takes extreme care in transport of all products. Thank you for speaking with Best Mattress Customer Service and ensuring us that your product is not defective. As we are committed to our customers, the offer to assist you in this matter has always stood. We apologize that you are not satisfied with the fact that we cannot break our policies. We take great care in providing excellent customer service and support and are glad that you've agreed to let Customer Service assist you in any f... read more
I purchased a iComfort mattress at this store it is so CHEAP poor quality; it began to show body impressions after a month. Why would a company sell such a poor product. Anyway the bigger issues is trying to return it. It cost $2100 now where stuck. That manager Melissa is Prejudice it's so unfortunate she felt threatened and called the police because we were black Americans, no one raised their voices at her my husband and I just wanted to return the mattress she sold us. There were other vendors in the store who were men ... read more
Business response:
We are sorry that you find your mattress uncomfortable. Here at Best Mattress we strive for excellence in customer service. We have policies in place that allow our customers to exchange for comfort or return within 120-days. You have utilized this advantage of a comfort exchange and are ineligible for return. If you have any further questions regarding our policies, please contact Best Mattress Customer Service. Thank you. -Best Mattress Customer Service (702) 407-0443
how nice of you joe (and here i am assuming you are melissa's husband after checking the corporate information) to respond on a public forum. after WEEKS of waiting for an answer to a simple question. i finally received an answer in writing via certified mail. too bad the sender didn't have the courage or class to actually sign the letter. and too bad someone couldn't have simply answered my emails! is your customer service that stupid? regardless, BEWARE OUT THERE WHEN BUYING A MATTRESS FROM THIS COMPANY!!! so you g... read more
Frequently asked questions about Best Mattress
How is Best Mattress rated?
Best Mattress has a 4.9 star rating with 404 reviews.
When is Best Mattress open?
Best Mattress is closed now. It will open at 10:00 a.m.