Big Jerry's Fencing

Yaba M. 

on Birdeye

5 years ago

This is for the Holly Springs Office. It is very unfortunate after writing an excellent review that I now must write a poor review for no response in the last four months. This cannot be blamed on Pandemic since your sales people pick up the phone and making dates for new orders but not your customer service number. This is the last email I sent to Jerry's: My son and daughter-in-law have been trying to reach out to you for months. You installed a pine fence for them and it appears that two or three of the pieces is getting... read more

Jake L. 

on Birdeye

5 years ago

Pros: fence looks great. Cons: where do i start....as far as communication goes, a deaf mute could do a better job. they almost never pick up the phone, or even call back, and it takes days to get them to respond to an email. they had to reschedule the install date due to rain, which is fine, but they did not even tell me. i called three times the day of install, but nobody picked up, then they called me back three days later to reschedule from 9am-11am...then they showed up at 11:36, and the guy was incredibly unprepared. t... read more

Andres R. 

on Birdeye

10 years ago

Today is the 6th vacation day my family and I have taken waiting for Big Jerry's Fencing to show up. They originally did some work at the house that was decent and at a good price so I wanted to use them again. They return phone calls and emails 1 to weeks out. They always apologize and have mentioned Nelson would be out or is on the way only to find nobody ever shows up. There is always a different excuse and I find it ridiculous at this point after 3 months of waiting. I have spoken directly to Big Jerry and to the Ma... read more

Jerry W. 

on Birdeye

10 years ago

Today is the 6th vacation day my family and I have taken waiting for Big Jerry's Fencing to show up. They originally did some work at the house that was decent and at a good price so I wanted to use them again. They return phone calls and emails 1 to weeks out. They always apologize and have mentioned Nelson would be out or is on the way only to find nobody ever shows up. There is always a different excuse and I find it ridiculous at this point after 3 months of waiting. I have spoken directly to Big Jerry and to the Ma... read more