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Blackstone Shooting Sports
- Gun/Rifle Ranges
- Charlotte, NC
About this business
Location details
2001 Wilkinson Blvd, Charlotte, NC, 28208, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
I went with my friend for her birthday. They did not communicate well to her boyfriend who reserved the lanes for the group and quoted him WAY less than what he ended up paying when we got there and they started adding on fee after fee. Josh, who was working the desk, was INCREDIBLY unhelpful and rude. Management helped us through check in and solved some of the reservation and payment issues. Then at checkout, again with Josh, he tried to charge us again for a 5th lane that we didn’t even use. Fortunately, management steppe... read more
Business response:
Jenni, thanks for leaving some feedback on this experience. We apologize for this and would really like to talk further with you about this situation. Our General Manager, Steven, left you a voicemail in attempts discuss this! We ask that you leave us with an optimal time to chat, or you can reach out to Steven at 704.414.6026 or Smcghee@blackstoneshooting.com. Thanks!
This business is very beautiful with a lot of merchandise and options. Absolutely loved it. The problem I have is the customer service. It was my husband and I first time visiting. We were excited and ready to buy a few things. When we asked “Troy” for help. He looked at us as if we were nothing to him and spoke very rude. He stated he was helping someone else and turned his head. Now keep in mind, he was at the register alone, doing nothing at the time, so we had no idea that he was helping anyone. My husband and I put our ... read more
Business response:
Toiekka, we appreciate the feedback from your experience and we apologize that it was less than standard. We strive to provide every guest with the best possible experience. If possible, we would love the opportunity to chat with you about this experience, if you could leave us with a good contact number. Additionally, you can reach our GM, Steven, at 704.414.6026 or smcghee@blackstoneshooting.com. Thanks!
We were there for the first time and we were having trouble with our gun and the young man would not help us it made us so uncomfortable that we left here we spend so much money..we talk to the manager but I feel we were not being helped so I WOULD NOT BE GOING BACK
Business response:
Rochelle, thank you for taking our call yesterday. We really appreciate you explaining the situation and telling us about your experience. We are excited to see you again soon!
Horrible - very unprofessional, staff did not know what they were doing. They were hovering over my back the entire time like I was not a member and been handling guns for years. 0/10 not going back
Business response:
Marcus, thank you for taking the time to speak with Steven today. We appreciate your willingness to share more on this situation and experience. We hope that you will come back in to use the range and enjoy Blackstone. Please don't hesitate to reach out for any other questions, comments, or concerns!
RecommendedI don't even know where to begin about jennifer.. she is AMAZING! Since the first day we contact we knew we found the right person for our day. She is kind, personable, makes you feel relaxed, takes her time to do the right thing ..I could go on and on. We had some struggles since both our families are split so then tension was definitely felt on the day of but she when above and beyond to make everyone feel comfortable, and stayed positive. And of course was right in budget for our day! She worked with us to stay on budget.... read more
RecommendedI initially invested a total of $105,000 over a period of 5 weeks. My bonus/profit was $830,000, every attempt to make withdrawal failed and I was instructed to make another deposit of $25,000 before I can make withdrawals which I did. till now, I'm still unable to make withdrawals and all attempts to contact brokers have failed. This is very pathetic and I felt so bad losing my investment. I did a due diligence test before investing with them but guess what I ended up getting burned. This is to create awareness, not everybo... read more
I went in today to have them price a couple of guns. They took my entire bag of gear back in another room and returned it missing two magazines. They would not let me go back to see the room and did not offer anything to replace the magazine or help in anyway. Terrible customer service.
Business response:
Mr. Barton, we sincerely apologize for this issue. One of managers tried to reach you, but was unable to get in touch. We have checked all of the footage and cannot find any magazines. However, our store manager would still like to get in touch with you to further discuss & resolve this situation. If you could please provide us with an opportune time to call, we would appreciate it. Additionally, you can reach out to Sam at scuff@blackstoneshooting.com. Thank you.
Ever since the first time I came here I’ve had issues with them. They are so unorganized and nobody knows how to do handle transactions properly. First, they schedule me with an instructor that wasn’t even on the schedule, making me lose my time. Secondly, when my fiancé tried to sign up for membership, the guy couldn’t do it properly, so they charged him $500 and have not refunded the money. He went yesterday and tried to get his money back, but the cashier guy didn’t know how to do it. He said he didn’t see it in the syste... read more
Business response:
Hi Miriam, thank you for bringing this experience to our attention. We set a high standard for our guest service and recognize this standard was not demonstrated during your time with us. We would love to speak with you about this further and come to a resolution. Please let us know an ideal time to reach you or give our store manager a call directly at 704-414-6020 Ext. 6025.
RecommendedIf it's your first time learning to shoot or even purchasing your first gun. Please, this should be your first choice to go.
Business response:
We appreciate the recommendation!!!
Frequently asked questions about Blackstone Shooting Sports
How is Blackstone Shooting Sports rated?
Blackstone Shooting Sports has a 4.7 star rating with 5,332 reviews.
When is Blackstone Shooting Sports open?
Blackstone Shooting Sports is open now. It will close at 9:00 p.m.