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Bluebird Care Swale
- Home Health Care
- Sittingbourne
About this business
Location details
123-125 High St, Sittingbourne, ME10 4AQ, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I enjoy that they make my bed and help sort my lunch. I like that they help me shower. I would like it if staff could show me earlier in the day as I have to wait until lunch to have staff do it.
All carers are very good.
Business response:
Thank you so much for your lovely feedback and for taking the time to share your thoughts. We're delighted to hear that you're happy with all of your carers and that you've given five stars across the board. Your kind words mean a great deal to the whole team - we're so pleased that our support is making a positive difference for you. Thank you again!
The care we receive from Bluebird has changed all our lives. Our mother is safe, happy and receives the most wonderful care. All the girls are loving and caring, and treat her with the utmost respect and affection. They have made a point of getting to know her favourite foods, the routines that she likes and conversation topics that interest her and she loves them all Their daily notes are comprehensive and informative and a great help to us. Whenever there is any difficulty with scheduling etc the management go out of their... read more
Business response:
Thank you so much for such a heartfelt review. It means the world to us to hear how much live-in care has made a difference for your mother, you, and your brother. Living with dementia can bring challenges, so knowing your mother feels safe, cared for, and happy is what matters most to us.It has been wonderful to see the bond between your mother, Phoebe, and Amelia grow, with her routines, favourite foods, and activities understood on such a personal level. Our care team and office staff work closely together to make sure th... read more
Although the office staff are always very pleasant it is the carers that make the difference to Bluebirds. My mum loves them. Unfortunately the admin side lets bluebirds down. Lack of rotas, such varied timing, which we are not always advised of up front. Changes constantly being made, staff that are never sure where they are going. All this is known by them and they are working on improving things. They couldn't even get the new payment system up and running correctly. All staff are very nice but being nice does not help my... read more
Business response:
Thank you for your honest and thoughtful feedback. We're so pleased to hear how much your mum values the carers - they'll be really glad to know the positive impact they're having.We're also sorry for the frustrations you've experienced with communication and rota changes. We understand how unsettling this can be, particularly when it affects your mum's peace of mind. These are areas we're continuing to improve, and your feedback is really helpful as part of that process.We're glad to say the issues with the new payment syst... read more
As a package Bluebird care offer good value for money, the carers are also very flexible and helpful, my mother can rely on them to provide support and care when she needs them, when required they are always willing and able to provide support.
Business response:
Dear Mark,Thank you for taking the time to share your feedback. We're really pleased to hear that your mum has been able to rely on our team and that the carers have been flexible and supportive when needed.It's important to us that families feel confident in the care we provide, and we appreciate your comments on the value and responsiveness of the service.Thanks again for your kind words.Best regards,Sean
So happy I chose Bluebird. Carers were so well trained. Looked after my husband for 5 months. I never doubted that my husband was in good hands. Kind & considerate, not only to my husband but to me too. Phoned when he went into the hospice to see if I was Ok. Also checked on me after he passed away.
Business response:
Thank you so much for your kind words and for sharing your experience. We're truly sorry for your loss and want you to know how much it means to us that we were able to support you and your husband during such a difficult time.Your comments about the carers being kind and considerate will mean a great deal to the team - we'll make sure they're passed on. We're also glad to hear that you felt supported personally; that care extends to families too, and we're grateful to have been there for you and will continue to be.Thank yo... read more
The care my parents get is exceptionally good from all the carers. I have nothing but praise for them. Also, the office staff are brilliant. They provide me with essential support; nothing is too much trouble. I would have no hesitation in recommending Bluebird Care.
Business response:
Dear Richard,Thank you for your thoughtful review. We're really glad to hear that both your mum and dad are receiving the level of care you'd hoped for, and that the office team has been able to support you as well.It means a lot to us to know you feel confident in the service we're providing. We'll make sure your kind words are passed on to everyone involved.Best regards,Sean
I have used Bluebird Care for 12 years, for personal care. They have always been highly professional, extremely competent and friendly. The carers usually arrive on time, and if they have been delayed for any reason, they usually call me to let me know. Bluebird Care are probably not the cheapest care company out there, but they provide a high quality service and I have been very satisfied. I would certainly recommend them.
Business response:
Thank you for taking the time to leave a review, and for staying with us over the past 12 years. We really appreciate your kind words and are glad to hear that you've consistently found our team professional, competent, and friendly.It's also good to know our communication and reliability have made a difference. We understand how important those things are, and we'll keep doing our best to maintain that standard.Thanks again for the recommendation - it genuinely means a lot.Best regards,Sean
My experience with Bluebird Care is very good. All my carers are very polite and cheerful. Overall, I am very satisfied with my care, and would recommend Bluebird.
Business response:
Thank you for your lovely feedback. We're really pleased to hear that you've had a positive experience with us and that your carers are polite and cheerful. That's exactly the kind of care we aim to provide.It means a lot to know you feel well supported. We appreciate you taking the time to share your thoughts.Best wishes,Sean
Frequently asked questions about Bluebird Care Swale
How is Bluebird Care Swale rated?
Bluebird Care Swale has a 4.7 star rating with 50 reviews.
When is Bluebird Care Swale open?
Bluebird Care Swale is open now. It will close at 5:00 p.m.