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BMW
- Automotive
- Houston, TX
About this business
Location details
17730 North Fwy, Houston, TX, 77090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Retired Legal Nurse Consultant, Wife, Mother, Etc The vehicle was brought in for service on Nov. 6, 2016. Although the service representative was consistently pleasant, no repairs were completed for one month. When I did get my vehicle, December the 5th, after driving it home, putting it in the garage, the next time I started to use it, the battery was dead. Apparently it had sat in the repair shop to fix the oil leak for a month and no one had started it or charged the battery in the 29 degree weather and consequently left ... read more
Business response:
Thanks Brenda, for leaving us this response. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (281) 305-8901 to discuss what we can do to help.
e46 M3 - Ruined Brand New Forgestar F14 Wheels I recently took my car for wheel balancing and alignment. I specifically told the advisor not the wash my car. They did it anyway and used degreaser on the wheels. The brand new wheels are stained permanently.
Business response:
We appreciate you taking the time to respond. The staff at BMW of Houston North take our reviews very seriously. If you'd like, please contact our General Manager at (281) 305-8901. We'd appreciate the chance to make your experience a positive one.
Unbelievable I made an appointment at 7:00am for my annual check-up and replacement of one tire. I purposely made the appointment early hoping that getting in first would help save some time (since all of my previous service visits have lasted 3 hours). Well, I had to wait for 4 1/2 hours this time, finished at 11:30. This is absolutely unacceptable service, considering it was just for an oil change, filter change, and a tire change. The location of this BMW dealer is on 1960/North I-45 area.
Horrible experience after purchase Tim Rennie sold me a 750Li certified and under full warranty. After the purchase I realized the car had damaged that had not been disclosed to me. I called Tim and he told me "It is out of my hands now, can't help you" "The recovery department is on top of this" (FYI there is no recovery department). Two months later I am still trying to get my vehicle repaired, but the service manager Chris Jones does not answer my call or emails and when I get a chance to talk to him all he can tell me is... read more
Horrible experience after purchase Tim Rennie sold me a 750Li certified and under full warranty. After the purchased I found out the car had damaged not disclosed. I call Tim about the problem and he told me "It is out of my hands now, can't help you" and 'the recovery department is on top of this" (there is no recovery department). Now I am stuck talking to Chris Jones service manager who does not answer my calls or emails and just keeps giving me the run around so that they don't have to pay for the repairs. i would stay a... read more
Just tried in vain to get chat info here Found a car at cars.com I was interested in. Cars.com showed that chat for BMW of Houston North was online. I contacted them, asked whether I could send someone in Houston to have the car checked out by an independent mechanic. This is a simple question and a simple request. The chat person did not know the answer but wanted my phone number and/or email to forward on to a rep. So chat is just a method of trolling to get information about possible buyers. Don't trust these people.
Business response:
Hi Livid, customer service and professionalism are of great importance to us, and we are disappointed to hear of your lackluster experience at BMW of Houston North. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (281) 305-8901 to discuss what we can do to help.
Careful on extended warranty/LoJack/ financemanage i bought a Pre-owned 3 series BMW and a finance manager told me below . Please read terms and conditions before sign up. 1. he would sell the car only if i take loan with them . 2. And also he told me that purchased extended warranty would be refund based on the miles/years driven . 3.in addition to that, he told install Lojack and insurance would go down by 10$ every month . i took loan with high interest even with good credit score .later i shifted to other banks . i came ... read more
Business response:
We're disappointed for any inconvenience you may have experienced in your dealings with our location. If you'd like, please contact our General Manager at (281) 305-8901. We'd appreciate the chance to make your experience a positive one.
Ask For Lives! Would rather no one smoke in my car, Please Came to get a cheeper monthly note than what i had.
Good service prior to purchase, no so good after!! I purchased a used Mercedes at BMW North and the purchase process took forever, even without financing. After the transaction, they had me wait even longer supposedly to detail the car. However, when I got the car, it had a horrible smell. It was so bad I had to drive with the windows down and it gave me a headach. They also told me the car was inspected, but after just two days the check engine light came on, they told me to take it to Mercedes and it cost me almost $300.00... read more
Business response:
Thank you, Rigo, for your valuable feedback. Our team strives to maintain excellent business relations and provide quality services to our customers at BMW of Houston North. It's disheartening to hear that you weren't provided this after the sale. If you are willing, our General Manager would like to speak with you at (281) 305-8901 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 1,647 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.